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BT Customer Service Guarantee - missed appointments |
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#1 |
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Forum Member
Join Date: Jun 2001
Location: Plymouth
Posts: 36
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BT Customer Service Guarantee - missed appointments
Hi all
BT's Customer Service Guarantee at here says that if BT miss an appointment with you, you can claim a one-off fixed rate payment. Has anyone claimed this before? If so do you know how much it is? I've had my fill of BT ignoring my complaint and with over #100 of calls made to them already I'm up for cleaning up as much as possible from them. ![]() Many thanks |
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#2 |
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Forum Member
Join Date: Dec 2007
Location: Lincoln, UK
Posts: 2
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The fixed missed appointment payment is £10 per missed appointment. You have to phone the department relevent to the engineer. i.e install the line is cust service, and faults is obviously faults.
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