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LCD TV Problem
inabsentia
19-12-2007
Had my 37" LCD TV for about 16 months and it's been absolutely fine. Switched it on yesterday and I noticed that there is a kind of red dotted 'shroud' around the picture- a bit like if you use 'solarise' on paint shop pro..if you follow me. After about 10-15 minutes it disappeared and was fine. Switched it on again today, and the problem was there again...off these scant details, anyone any idea what might be causing this?
inabsentia
20-12-2007
Replying to my own question here. a ay or so on, the problem hasn't gone away today- if anything it seems worse Thecolour seems fine except or this weird red solarising' on some of the black sections.
John Currie
20-12-2007
You might get a reply or two if you tell us the make and model no of your TV?
inabsentia
20-12-2007
Originally Posted by John Currie:
“You might get a reply or two if you tell us the make and model no of your TV?”


Didn't honestly think it would have been 'that' important to give make and model- but in any case it's DMTech 37" LCD TV with built in Freeview and DVD player- bought from PC World in September 2006. I think the model number is LT37-XT.

Tried all the usual- switch it off at the main, switch back on- I've tried it with all of the outputs out and put back in one at a time, nothing changes it. Instead of the usual black screen as it starts up, it a mass of red and this shows through the picture when it comes on screen.
John Currie
20-12-2007
Originally Posted by inabsentia:
“Didn't honestly think it would have been 'that' important to give make and model”

It is the single most important info required...it's like stating you need a new alternator/exhaust/wiper blade for your car...first thing you're asked is car make/model/year

AFAIK DMTECH have appointed one repair co in the UK to handle all spares and repairs on their LCD models and they are a company called Amkotron Tel 01740 645566.
They are a closed shop and will not release any info or spares to the TV repair trade.
Good luck.
inabsentia
21-12-2007
Originally Posted by John Currie:
“It is the single most important info required...it's like stating you need a new alternator/exhaust/wiper blade for your car...first thing you're asked is car make/model/year ”

Hang on a sec, I thought tihs might be one of those 'generic' questions that could apply to the TECHNOLOGY rather than an individual make or model. Using your car analogy-if I'd asked 'Why is my tempareture gauge in the red' - there would be an answer that would be generic..anywayway..moving on...

Quote:
“AFAIK DMTECH have appointed one repair co in the UK to handle all spares and repairs on their LCD models and they are a company called Amkotron Tel 01740 645566.
They are a closed shop and will not release any info or spares to the TV repair trade.
Good luck.”

Just called them and you get into an endless loop of 'press 1 for...' etc. when you ``press the service number, it rings out and goes back to the main menu- ditto on all other options. I suppose they may have already shut for Christmas.

I've also e mailed the Dutch service centre for DM Tech.

In the meantime- switched it on today-the blacks were all a 'fuzzy' red then all of a sudden- it cleared and the picture went back to normal. Stayed like that for quite a while, then it went off again. The really strange thing was that when I moved the set slightly (It's on a stand, not wall mounted), it cleared again, but only for a few seconds. This is why I was wondering whether there was some kind of 'Generic LCD screen' answer-something like when you got a build up of static or something on a CRT and the TV guy waved some kind of 'wand' across the screen to clear it.
inabsentia
21-12-2007
This is getting stranger by the minute. I have the computer attached to the LCD TV via DVI. If I go to the DVI input on the TV, the computer image on the LCD TVscreen displays perfectly. If I cycle though the picture sizes, when I get to 4:3, you can see the red 'fuzz' on either side of the image but it's not affecting the actual image itself..

very, very strange...
carefree cook
21-12-2007
Originally Posted by inabsentia:
“Hang on a sec, I thought tihs might be one of those 'generic' questions that could apply to the TECHNOLOGY rather than an individual make or model. Using your car analogy-if I'd asked 'Why is my tempareture gauge in the red' - there would be an answer that would be generic..anywayway..moving on...
.”

sorry this is not on the op, however, surly it is a general question; if your car suddenly sounds like a loud boy racer, its more than likely that the exhaust has a hole. i do not need the make, model and life story to tell you that



anyway, im sorry but from the experience we have had dealing with DMtech in our shop, i wish you the very best of luck!!
inabsentia
22-12-2007
Originally Posted by carefree cook:
“sorry this is not on the op, however, surly it is a general question; if your car suddenly sounds like a loud boy racer, its more than likely that the exhaust has a hole. i do not need the make, model and life story to tell you that
anyway, im sorry but from the experience we have had dealing with DMtech in our shop, i wish you the very best of luck!!”

I'm assuming here that you work in a shop that either sells or repairs TV's? If so- have you ever come across anything like this with an LCD TV?
AlanO
22-12-2007
Originally Posted by John Currie:
“It is the single most important info required...it's like stating you need a new alternator/exhaust/wiper blade for your car...first thing you're asked is car make/model/year

AFAIK DMTECH have appointed one repair co in the UK to handle all spares and repairs on their LCD models and they are a company called Amkotron Tel 01740 645566.
They are a closed shop and will not release any info or spares to the TV repair trade.
Good luck.”

Also if it was sold by PC World then usually DSG have a repair arrangement via TechGuys (formerly Mastercare) as their in-house repair agent. Might be easiest to get them to take a look
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