"Video Call Failed" Sony Ericsson // Orange

Jevo90 · 26-12-2007, 15:37

Hi
I've had two phones on Orange and Sony Ericsson now both with Video Call options, however whenever I go to call someone on it who has a video call phone, it always pops up immediately with "Video Call Failed"
Anybody know how to fix this?
My phone is a W910i, and I do have 3G on it.
Jevo

Licence Moss · 26-12-2007, 16:01

Contract or PAYG? Is video calling allowed on your plan? Do you have enough PAYG credit?

Do you have a 3G SIM? Are you using a SIM from a previous 2G phone?

Have you spoken to Orange to check you are all set up? Can you get 3G signal in your area? Check at www.orange.co.uk/help

Jevo90 · 26-12-2007, 16:07

ahc ud be why
tis a contract.
Using a sim from a previous 2G phone though

Jevo90 · 26-12-2007, 16:37

Phoned them up and they said it is a 3G sim, and they sent me a text to update my phone, turn off my phone for 15mins, and then back on and it'd work and it didn't =/
Any idead?

blueboy · 26-12-2007, 16:50

Quote:

Originally Posted by Jevo90

ahc ud be why
tis a contract.
Using a sim from a previous 2G phone though

Maybe you are spelling the recipients name as bad as your writing posts on here !

Someone in China will answer that !!

prking · 26-12-2007, 17:41

I can't understand what "ahc ud be why" means.

Is it just one number you've tried to video call? If so have you checked that phone to make sure it can receive.
Have you tried a firmware update?

Licence Moss · 26-12-2007, 17:42

Quote:

Originally Posted by prking

I can't understand what "ahc ud be why" means.

Is it just one number you've tried to video call? If so have you checked that phone to make sure it can receive.
Have you tried a firmware update?

I think he meant to write "ah cud be why" as in "ah, could be why".

javjamoll84 · 29-12-2007, 20:48

I have the same problem, mines is a 3g sim(they sent me a new one when i asked, and its a w910i but on o2. I get the failed mesrage aswell. Duno why though, ive got the settings and latest firmware.

Another question though, when using playnow or youtube via the internet why doesn't streaming thing not work?

goomba · 01-01-2008, 15:42

I wonder is it a w910i problem. I have the same issue on Orange, video call failed. Def on a 3G SIM, in a 3G area, with a video call promo bundle and on the latest firmware. Just about to torture myself by ringing CS.

26-12-2007, 15:37	#1
Jevo90 Banned User Join Date: Jun 2006 Location: Essex Posts: 629	"Video Call Failed" Sony Ericsson // Orange Hi I've had two phones on Orange and Sony Ericsson now both with Video Call options, however whenever I go to call someone on it who has a video call phone, it always pops up immediately with "Video Call Failed" Anybody know how to fix this? My phone is a W910i, and I do have 3G on it. Jevo

26-12-2007, 16:01	#2
Licence Moss Forum Member Join Date: Dec 2007 Posts: 140	Contract or PAYG? Is video calling allowed on your plan? Do you have enough PAYG credit? Do you have a 3G SIM? Are you using a SIM from a previous 2G phone? Have you spoken to Orange to check you are all set up? Can you get 3G signal in your area? Check at www.orange.co.uk/help

26-12-2007, 16:07	#3
Jevo90 Banned User Join Date: Jun 2006 Location: Essex Posts: 629	ahc ud be why tis a contract. Using a sim from a previous 2G phone though

26-12-2007, 16:37	#4
Jevo90 Banned User Join Date: Jun 2006 Location: Essex Posts: 629	Phoned them up and they said it is a 3G sim, and they sent me a text to update my phone, turn off my phone for 15mins, and then back on and it'd work and it didn't =/ Any idead?

26-12-2007, 16:50	#5
blueboy Forum Member Join Date: Sep 2001 Location: West Yorkshire Posts: 2,052	Quote: Originally Posted by Jevo90 ahc ud be why tis a contract. Using a sim from a previous 2G phone though Maybe you are spelling the recipients name as bad as your writing posts on here ! Someone in China will answer that !!

26-12-2007, 17:41	#6
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	I can't understand what "ahc ud be why" means. Is it just one number you've tried to video call? If so have you checked that phone to make sure it can receive. Have you tried a firmware update?

26-12-2007, 17:42	#7
Licence Moss Forum Member Join Date: Dec 2007 Posts: 140	Quote: Originally Posted by prking I can't understand what "ahc ud be why" means. Is it just one number you've tried to video call? If so have you checked that phone to make sure it can receive. Have you tried a firmware update? I think he meant to write "ah cud be why" as in "ah, could be why".

29-12-2007, 20:48	#8
javjamoll84 Forum Member Join Date: Feb 2007 Posts: 8,777	I have the same problem, mines is a 3g sim(they sent me a new one when i asked, and its a w910i but on o2. I get the failed mesrage aswell. Duno why though, ive got the settings and latest firmware. Another question though, when using playnow or youtube via the internet why doesn't streaming thing not work?

01-01-2008, 15:42	#9
goomba Forum Member Join Date: Mar 2007 Posts: 5,444	I wonder is it a w910i problem. I have the same issue on Orange, video call failed. Def on a 3G SIM, in a 3G area, with a video call promo bundle and on the latest firmware. Just about to torture myself by ringing CS.

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"Video Call Failed" Sony Ericsson // Orange