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Orange - Why haven't they sent me my 4 digit ID code? |
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#1 |
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Forum Member
Join Date: Dec 2007
Location: Old South Wales :(
Posts: 1,755
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Orange - Why haven't they sent me my 4 digit ID code?
Simple question is why? I had a new phone for christmas yesterday and this is just about the 3rd problem I've had with it. Basically after I registered with Orange yesterday I was supposed to have my 4 digit ID Code sent by text. Well where is it? it's been well over 24 hours now and I could do with that code right now. According to Orange's Website they claim Quote:
Originally Posted by https://services.orange.co.uk/reg/Registration?command=regmain&token=652260965231
Your 4-digit identity code is the code you use to verify your identity when you call Customer Services and when you top-up your phone. If you can't remember your 4-digit identity code please phone Customer Services on 450 from your Orange phone or 07973 100450 from any other phone.
Are any other ways in which I can find this code, prefferably without having to phone customer services? And by the way am I the person who thinks Orange have BAD Customer Service. It took at least 7/8 hours for my phone to be registered with them and they provided me with an out-of-date swipecard which expired in 1999. GRRRR I hate Orange.Can Someone please help me? I'm pretty desperate. Thank you. |
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#2 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
Originally Posted by douknowotimean
Simple question is why?
I had a new phone for christmas yesterday and this is just about the 3rd problem I've had with it. Basically after I registered with Orange yesterday I was supposed to have my 4 digit ID Code sent by text. Well where is it? it's been well over 24 hours now and I could do with that code right now. Quote:
Originally Posted by douknowotimean
So yes I phoned 450 and tried virtually all the options available and yet I still couldn't find my 4 digit ID Code. What use is that?
Quote:
Originally Posted by douknowotimean
Are any other ways in which I can find this code, prefferably without having to phone customer services?
Quote:
Originally Posted by douknowotimean
And by the way am I the person who thinks Orange have BAD Customer Service. It took at least 7/8 hours for my phone to be registered with them and they provided me with an out-of-date swipecard which expired in 1999.
Finally, I think you'll find your swipe card which states "Expires 12/99", means that it'll expire in December 2099! (We didn't even have swipe cards in 1999, hell, we'd only just launched PAYG!) Quote:
Originally Posted by douknowotimean
GRRRR I hate Orange.Can Someone please help me? I'm pretty desperate. Thank you. |
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#3 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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You tell him Simax!
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#4 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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That's not very helpful. How is the OP supposed to know that the instructions provided are incorrect? How can he get the PIN number?
@simax, on other networks you don't activate your phone. For example, on O2 it works as soon as you top-up. |
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#5 |
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Forum Member
Join Date: Dec 2007
Location: Old South Wales :(
Posts: 1,755
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Quote:
That's not very helpful. How is the OP supposed to know that the instructions provided are incorrect? How can he get the PIN number?
@simax, on other networks you don't activate your phone. For example, on O2 it works as soon as you top-up. Quote:
Originally Posted by simax
Where was the phone bought from originally? If it was bought from Carphone Warehouse, Phones 4U or similar, they have a habit of pre-activating the phones MONTHS in advance, so the text carrying the mobile number and 4 digit ID code expire. It usually means the sim update that activates some of the phone menu's and Caller ID etc doesn't arrive either. 99% of the time it's the retailers fault for activating them too soon.
Quote:
Originally Posted by simax
Finally, I think you'll find your swipe card which states "Expires 12/99", means that it'll expire in December 2099!
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#6 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
Originally Posted by douknowotimean?
Funny you should say that because I tried registering the top up card and Guess what? Orange WOULDN'T recognise it. So It must have expired in December 1999.
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#7 |
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Forum Member
Join Date: Oct 2007
Posts: 89
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Have you tried linking the card by speaking to a CSR? or have you only been trying to do so via the IVR?
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