o2 "Online Support Form"

john101 · 30-12-2007, 12:49

Hi,
Does anyone know whether o2 respond to questions sent via their online form during the weekend?
I sent a message to them on Thursday, and still haven't had a reply. Even though they state that they will respond within 24hrs on their website.
Also, when I used to contact o2 they always sent an acknowledgement e-mail to let me know that they have received it, but I haven't had one of these when I contacted them on Thursday - does that matter?

Thanks,
John

prking · 30-12-2007, 18:48

The last time I used it, it was playing up and I gave them a call. They hadn't received the question.

javjamoll84 · 30-12-2007, 19:25

I would resend it, i sent one a few weeks ago and got the reply the next day. I don't think they recieved yours if you don't get the thank you thing straight away

john101 · 30-12-2007, 20:13

Thanks for your replies.
I'll try resending it now, hopefully it will get sent through! Otherwise I'll have to phone them tomorrow...

javjamoll84 · 30-12-2007, 21:29

Yeah, resend it, i don't think they got it because i got a reply basically right after i sent them one, and this was only 2/3 weeks ago.

I was righting at work via my phone earlier lol, it took so long to type that message!

john101 · 31-12-2007, 15:25

It seems that the Support Form for o2 customers is down, so I had to use the "Not an o2 customer" form.
It sent correctly, and i've had an a Acknowledgement from o2.
Thanks for your help!

30-12-2007, 12:49	#1
john101 Forum Member Join Date: Dec 2006 Location: Liverpool Posts: 56	o2 "Online Support Form" Hi, Does anyone know whether o2 respond to questions sent via their online form during the weekend? I sent a message to them on Thursday, and still haven't had a reply. Even though they state that they will respond within 24hrs on their website. Also, when I used to contact o2 they always sent an acknowledgement e-mail to let me know that they have received it, but I haven't had one of these when I contacted them on Thursday - does that matter? Thanks, John

30-12-2007, 18:48	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	The last time I used it, it was playing up and I gave them a call. They hadn't received the question.

30-12-2007, 19:25	#3
javjamoll84 Forum Member Join Date: Feb 2007 Posts: 8,777	I would resend it, i sent one a few weeks ago and got the reply the next day. I don't think they recieved yours if you don't get the thank you thing straight away

30-12-2007, 20:13	#4
john101 Forum Member Join Date: Dec 2006 Location: Liverpool Posts: 56	Thanks for your replies. I'll try resending it now, hopefully it will get sent through! Otherwise I'll have to phone them tomorrow...

30-12-2007, 21:29	#5
javjamoll84 Forum Member Join Date: Feb 2007 Posts: 8,777	Yeah, resend it, i don't think they got it because i got a reply basically right after i sent them one, and this was only 2/3 weeks ago. I was righting at work via my phone earlier lol, it took so long to type that message!

31-12-2007, 15:25	#6
john101 Forum Member Join Date: Dec 2006 Location: Liverpool Posts: 56	It seems that the Support Form for o2 customers is down, so I had to use the "Not an o2 customer" form. It sent correctly, and i've had an a Acknowledgement from o2. Thanks for your help!

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o2 "Online Support Form"