Hi I was hoping somone here might be able to help with this one. I am a Vonage customer that has no trouble making and reciving calls anywhere in the world except Bulgaria. When I get through the person at the other end is able to hear what I am saying however all i get is faint and choppy speech. This happens on all numbers over there that I dial. I am only able to get around this problem by calling from my mobile which is perfectly clear at both ends.

I have given my Vonage all the bandwidth it needs. I also have quite a good connection with 20 mbps down and about 786 kbps up. I have called Vonage about this problem but I get the scripted spiel of unplug switch off etc. I was hoping that somone could tell me whats really causing this and maybe how to fix it.

If all calls to other people are OK and calls to the same Bulgarian numbers from your mobile are OK, then it's a problem with Vonage's route to Bulgaria. That being the case, there's nothing you can do about it other than keep complaining to Vonage (or switch provider...).