Orange Premier

strainers1 · 03-01-2008, 09:24

Hi - I am on Orange and because my bills are so high ive become a premier customer, when i receved the premier pack thru the post they said that every 3 or 4 months you get gifts or free stuff, its been about 6 months and i havnt received anything? Does anyone know what you get or has anyone received anything thru for being a premier customer?? Thanks.

neilied · 03-01-2008, 11:13

Orange Premier used to be a set of tarrifs that offered prefered rates. I used to be on Premier 55. £55 per month for 600 mins and 200 texts and also dedicated customer service number (not 150) no menus to navigate just stright through via the hold music.

These days these plans are not offered. Panther plans are the nearest. I have been told that premier packs are just little gimmicks for high users. I do sometimes get premier customer service dialling 150.

but the gimmicks are 20% off accessory shop, free itemised billing and voicemail retrieval. and free memroy mate backup at a retail shop. no other freebies as such to my knowledge

strainers1 · 03-01-2008, 11:50

thats crap!

Lawe13 · 03-01-2008, 13:29

Premier Customer Services deal with Panther customers and Invite Only Premier customers. And all that included is mentioned above, you do still receive dedicated UK based customer services which I think is worth being a customer for alone

SPARKIE1984 · 03-01-2008, 18:16

yeah im on premier and love it! calls are always answered on the 2nd ring! always english (scottish) never ever indian, plus i get free insurance too

Lawe13 · 03-01-2008, 18:26

Scottish???

LOL I thought Premier was solely based in Plymouth, and I didn't even know we had a call centre in Scotland.

neilied · 03-01-2008, 22:57

i have been upgrading at cpw for the past 9 mnths, so generic handsets, since the change in upgrade rules this month i upgraded at orange retail. now orange have told me that free insurance on panther is only available from new contracts or upgrades made direct and not through the retail side. is this true??

SPARKIE1984 · 03-01-2008, 23:09

hmm im not sure, i still get it, whats the change in the upgrade rules do you know?

neilied · 04-01-2008, 10:16

Quote:

Originally Posted by SPARKIE1984

hmm im not sure, i still get it, whats the change in the upgrade rules do you know?

change in upgrade rule was that if you are not in the normal upgrade period which is either 12 mnths or 9mnths depending on contract then only retail and upgrades direct can be used.

i was in month 4 of my contract and always upgrade for £50 fee. this time i went into cpw and they said they couldn't do it, then tried p4u and got same response, called orange and they confirmed. if you are still in contract and wish to upgrade early it cannot be done by 3rd party anymore!!!

neilied · 04-01-2008, 10:48

just spoke to orange about premiere customer services and about inclusive orange care.

1. orange care as of march 06 is no longer included with panther and is chargeable at £6 per month.

2. being on panther doesn't automatically qualify you for premiere service. as i asked as i no longer get through to them when i call.

i was told for my questions about premiere and how upgrade bandings work, that it depends on average monthly spend, usage, and payment frequency/account management.

i did miss a bill about 4 months ago and had a bar put on and since no more premiere.

SPARKIE1984 · 04-01-2008, 18:05

yeah i upgrade after 4 months too!! thats why i love orange!

i didnt even realise u could use a 3rd party so have used orange for so long!

neilied · 07-01-2008, 00:30

Quote:

Originally Posted by SPARKIE1984

yeah i upgrade after 4 months too!! thats why i love orange!

i didnt even realise u could use a 3rd party so have used orange for so long!

yeah up until nov just gone you could use 3rd party suppliers for early upgrade, but something about mis selling and proactive calling has made orange change the rules which is a shame as i prefer the unbranded handsets and software!!

strainers1 · 07-01-2008, 09:42

i dont even get free insurance and my bill this month is £258!! bas****. so basically im paying my own wages. lol

plymouthbloke1974 · 07-01-2008, 15:57

Quote:

Originally Posted by Lawe13

Scottish???

LOL I thought Premier was solely based in Plymouth, and I didn't even know we had a call centre in Scotland.

We don't. Premier is based in Plymouth from 08:00 to 22:00, and in Darlington from 22:00 to 08:00. I'm in Plymouth and am in a middle pod of 3. Premier one side and Liberate the other

strainers1 · 07-01-2008, 16:02

lol - we dont have any scottish call centres do we? but NT1/2 sound like scottish. im in the bristol call centre in the 156 dept.

neilied · 07-01-2008, 23:11

Quote:

Originally Posted by simax

We don't. Premier is based in Plymouth from 08:00 to 22:00, and in Darlington from 22:00 to 08:00. I'm in Plymouth and am in a middle pod of 3. Premier one side and Liberate the other

tell me folks am i right that care is no longer included in panther plans??

also since my last post, i got through via india to prem and was told panther is
a prem service and that i should be routed to it and that there has been tech issues and they will email relevant to make sure i get it?? is this so??

oohh by the way wots liberate??

plymouthbloke1974 · 08-01-2008, 00:16

Quote:

Originally Posted by neilied

tell me folks am i right that care is no longer included in panther plans??

also since my last post, i got through via india to prem and was told panther is
a prem service and that i should be routed to it and that there has been tech issues and they will email relevant to make sure i get it?? is this so??

oohh by the way wots liberate??

Jury seems to be out on this one. In the Orange Retail magazine, it says you get dedicated CS on Panther. It seems to be luck of the draw though, as I've transferred customers through to Premier who are on Panther 75 etc and they've refused to take the call as the Premier Flag is not on their account. I will check and get back to you.

Oh, and Liberate is the staff tariff. You get a seperate team of CS for Internal customers

EDIT:

Looking at http://shop.orange.co.uk/shop/yourplan/online

Under the Panther Plans, clicking on "Show Details"

Quote:

Originally Posted by Orange Web Site

dedicated Customer Service, itemised billing and free answer phone
unlimited free calls to your Magic Number
unlimited evening and weekend mobile Internet browsing for two months
3G exclusive: your choice of TV content pack for two months - there are 3 to choose from and we think you'll love our Mix pack 1
3G exclusive: a 30 minutes Video Calling bundle for two months
a free Best Plan recommendation every 6 months for new and existing direct pay monthly customers

Will find out more and post back....

Robster230 · 08-07-2008, 10:25

Any new info on this? I like speaking to Prem but now it's gone I keep getting muppets

electro7819 · 29-11-2008, 14:10

I just got a letter from Orange today informing me that my " complimentary period" for Premier is now over and if I wish to continue the service I would have to pay £10 pm.

Nobody told me this was a time limited service!! I think I will be leaving Orange in 3 months time when my contract is finished. Their upgrade phone choices are rubbish as well.

plymouthbloke1974 · 29-11-2008, 16:01

If you got that letter it means your spend isn't high enough to qualify anymore, basically...

electro7819 · 29-11-2008, 16:16

Quote:

Originally Posted by plymouthbloke1974

If you got that letter it means your spend isn't high enough to qualify anymore, basically...

Really? Im £45 per month!

chris20 · 29-11-2008, 16:23

£45 is not high for contracts now when they go up to £100 i think its only for people who are on £50 and up.

Lawe13 · 29-11-2008, 17:07

Quote:

Originally Posted by chris20

£45 is not high for contracts now when they go up to £100 i think its only for people who are on £50 and up.

However Panther Tarrifs are automatically dealt with by Premier - so choose one of those tarrifs.

electro7819 · 29-11-2008, 20:05

Quote:

Originally Posted by Lawe13

However Panther Tarrifs are automatically dealt with by Premier - so choose one of those tarrifs.

£45 quid per month starting for that tarrif. It appears to be cheaper for new customers. I was offered a good deal to upgrade as an existing customer, but would have to pay £10 for Orange Premier.

So next week I will call Orange and no doubt be put back to an offshore call centre with their " special tarrif for you" chat.

plymouthbloke1974 · 29-11-2008, 23:07

Quote:

Originally Posted by Lawe13

However Panther Tarrifs are automatically dealt with by Premier - so choose one of those tarrifs.

You'd think so, but not all people on Panther get put through to us.

03-01-2008, 09:24	#1
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	Orange Premier Hi - I am on Orange and because my bills are so high ive become a premier customer, when i receved the premier pack thru the post they said that every 3 or 4 months you get gifts or free stuff, its been about 6 months and i havnt received anything? Does anyone know what you get or has anyone received anything thru for being a premier customer?? Thanks.

03-01-2008, 11:13	#2
neilied Forum Member Join Date: Jan 2008 Posts: 44	Orange Premier used to be a set of tarrifs that offered prefered rates. I used to be on Premier 55. £55 per month for 600 mins and 200 texts and also dedicated customer service number (not 150) no menus to navigate just stright through via the hold music. These days these plans are not offered. Panther plans are the nearest. I have been told that premier packs are just little gimmicks for high users. I do sometimes get premier customer service dialling 150. but the gimmicks are 20% off accessory shop, free itemised billing and voicemail retrieval. and free memroy mate backup at a retail shop. no other freebies as such to my knowledge

03-01-2008, 11:50	#3
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	thats crap!

03-01-2008, 13:29	#4
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Premier Customer Services deal with Panther customers and Invite Only Premier customers. And all that included is mentioned above, you do still receive dedicated UK based customer services which I think is worth being a customer for alone

03-01-2008, 18:16	#5
SPARKIE1984 Forum Member Join Date: Apr 2006 Location: amish paradise Posts: 1,919	yeah im on premier and love it! calls are always answered on the 2nd ring! always english (scottish) never ever indian, plus i get free insurance too

03-01-2008, 18:26	#6
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Scottish??? LOL I thought Premier was solely based in Plymouth, and I didn't even know we had a call centre in Scotland.

03-01-2008, 22:57	#7
neilied Forum Member Join Date: Jan 2008 Posts: 44	i have been upgrading at cpw for the past 9 mnths, so generic handsets, since the change in upgrade rules this month i upgraded at orange retail. now orange have told me that free insurance on panther is only available from new contracts or upgrades made direct and not through the retail side. is this true??

03-01-2008, 23:09	#8
SPARKIE1984 Forum Member Join Date: Apr 2006 Location: amish paradise Posts: 1,919	hmm im not sure, i still get it, whats the change in the upgrade rules do you know?

04-01-2008, 10:16	#9
neilied Forum Member Join Date: Jan 2008 Posts: 44	Quote: Originally Posted by SPARKIE1984 hmm im not sure, i still get it, whats the change in the upgrade rules do you know? change in upgrade rule was that if you are not in the normal upgrade period which is either 12 mnths or 9mnths depending on contract then only retail and upgrades direct can be used. i was in month 4 of my contract and always upgrade for £50 fee. this time i went into cpw and they said they couldn't do it, then tried p4u and got same response, called orange and they confirmed. if you are still in contract and wish to upgrade early it cannot be done by 3rd party anymore!!!

04-01-2008, 10:48	#10
neilied Forum Member Join Date: Jan 2008 Posts: 44	just spoke to orange about premiere customer services and about inclusive orange care. 1. orange care as of march 06 is no longer included with panther and is chargeable at £6 per month. 2. being on panther doesn't automatically qualify you for premiere service. as i asked as i no longer get through to them when i call. i was told for my questions about premiere and how upgrade bandings work, that it depends on average monthly spend, usage, and payment frequency/account management. i did miss a bill about 4 months ago and had a bar put on and since no more premiere.

04-01-2008, 18:05	#11
SPARKIE1984 Forum Member Join Date: Apr 2006 Location: amish paradise Posts: 1,919	yeah i upgrade after 4 months too!! thats why i love orange! i didnt even realise u could use a 3rd party so have used orange for so long!

07-01-2008, 00:30	#12
neilied Forum Member Join Date: Jan 2008 Posts: 44	Quote: Originally Posted by SPARKIE1984 yeah i upgrade after 4 months too!! thats why i love orange! i didnt even realise u could use a 3rd party so have used orange for so long! yeah up until nov just gone you could use 3rd party suppliers for early upgrade, but something about mis selling and proactive calling has made orange change the rules which is a shame as i prefer the unbranded handsets and software!!

07-01-2008, 09:42	#13
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	i dont even get free insurance and my bill this month is £258!! bas****. so basically im paying my own wages. lol

07-01-2008, 15:57	#14
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by Lawe13 Scottish??? LOL I thought Premier was solely based in Plymouth, and I didn't even know we had a call centre in Scotland. We don't. Premier is based in Plymouth from 08:00 to 22:00, and in Darlington from 22:00 to 08:00. I'm in Plymouth and am in a middle pod of 3. Premier one side and Liberate the other

07-01-2008, 16:02	#15
strainers1 Forum Member Join Date: Apr 2005 Posts: 85	lol - we dont have any scottish call centres do we? but NT1/2 sound like scottish. im in the bristol call centre in the 156 dept.

07-01-2008, 23:11	#16
neilied Forum Member Join Date: Jan 2008 Posts: 44	Quote: Originally Posted by simax We don't. Premier is based in Plymouth from 08:00 to 22:00, and in Darlington from 22:00 to 08:00. I'm in Plymouth and am in a middle pod of 3. Premier one side and Liberate the other tell me folks am i right that care is no longer included in panther plans?? also since my last post, i got through via india to prem and was told panther is a prem service and that i should be routed to it and that there has been tech issues and they will email relevant to make sure i get it?? is this so?? oohh by the way wots liberate??

08-01-2008, 00:16	#17
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by neilied tell me folks am i right that care is no longer included in panther plans?? also since my last post, i got through via india to prem and was told panther is a prem service and that i should be routed to it and that there has been tech issues and they will email relevant to make sure i get it?? is this so?? oohh by the way wots liberate?? Jury seems to be out on this one. In the Orange Retail magazine, it says you get dedicated CS on Panther. It seems to be luck of the draw though, as I've transferred customers through to Premier who are on Panther 75 etc and they've refused to take the call as the Premier Flag is not on their account. I will check and get back to you. Oh, and Liberate is the staff tariff. You get a seperate team of CS for Internal customers EDIT: Looking at http://shop.orange.co.uk/shop/yourplan/online Under the Panther Plans, clicking on "Show Details" Quote: Originally Posted by Orange Web Site dedicated Customer Service, itemised billing and free answer phone unlimited free calls to your Magic Number unlimited evening and weekend mobile Internet browsing for two months 3G exclusive: your choice of TV content pack for two months - there are 3 to choose from and we think you'll love our Mix pack 1 3G exclusive: a 30 minutes Video Calling bundle for two months a free Best Plan recommendation every 6 months for new and existing direct pay monthly customers Will find out more and post back....

08-07-2008, 10:25	#18
Robster230 Forum Member Join Date: Jun 2005 Location: Berks Posts: 560	Any new info on this? I like speaking to Prem but now it's gone I keep getting muppets

29-11-2008, 14:10	#19
electro7819 Forum Member Join Date: Dec 2007 Posts: 154	I just got a letter from Orange today informing me that my " complimentary period" for Premier is now over and if I wish to continue the service I would have to pay £10 pm. Nobody told me this was a time limited service!! I think I will be leaving Orange in 3 months time when my contract is finished. Their upgrade phone choices are rubbish as well.

29-11-2008, 16:01	#20
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	If you got that letter it means your spend isn't high enough to qualify anymore, basically...

29-11-2008, 16:16	#21
electro7819 Forum Member Join Date: Dec 2007 Posts: 154	Quote: Originally Posted by plymouthbloke1974 If you got that letter it means your spend isn't high enough to qualify anymore, basically... Really? Im £45 per month!

DS Forums

Orange Premier

29-11-2008, 16:23	#22
chris20 Guest Join Date: Jun 2005 Posts: 3,556	£45 is not high for contracts now when they go up to £100 i think its only for people who are on £50 and up.

29-11-2008, 17:07	#23
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Quote: Originally Posted by chris20 £45 is not high for contracts now when they go up to £100 i think its only for people who are on £50 and up. However Panther Tarrifs are automatically dealt with by Premier - so choose one of those tarrifs.

29-11-2008, 20:05	#24
electro7819 Forum Member Join Date: Dec 2007 Posts: 154	Quote: Originally Posted by Lawe13 However Panther Tarrifs are automatically dealt with by Premier - so choose one of those tarrifs. £45 quid per month starting for that tarrif. It appears to be cheaper for new customers. I was offered a good deal to upgrade as an existing customer, but would have to pay £10 for Orange Premier. So next week I will call Orange and no doubt be put back to an offshore call centre with their " special tarrif for you" chat.

29-11-2008, 23:07	#25
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by Lawe13 However Panther Tarrifs are automatically dealt with by Premier - so choose one of those tarrifs. You'd think so, but not all people on Panther get put through to us.