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Old 05-01-2008, 12:35
bluechang
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Just been speaking to my mum about her gas and electric bill, and something doesnt seem to add up. her electricity bill is 430 per quarter, and there are only 2 people living in the house as it stands (myself and my brother have moved out) Both people work, so not in the house all day, and even when they are in the house, minimal lighting is used. Cooking is done with gas - gas bill is roughly 119 per quarter.


Does the electric bill look about right? they dont have any plamsa tvs or anything like that.

What can you suggest for my mum and dad to do with N-Power? Can they request for an engineer to come out and test the meter because using over 3600 units of electricty in 85 days seems excessive!!!
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Old 05-01-2008, 13:19
tuppy26
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I had a similiar problem years back with Seeboard they reckoned I'd used over 900 for 4 months of electric and I was living on my own in a 2 bedroom maisonette, I rang them several times refusing to pay the bill until they sent someone out..........this was after a few months of monitoring the useage, well when they finally after about 8 months and a few more huge bills an engineer came out and its seemed my meter was still using the old fuse wire and somehow got stuck on the day rate for months, I got the bill wiped and asked for a prepayment meter and then promptly changed electricity suppliers.

I hope you can get to the bottom of the problem but would advise an engineer 100% coming out to take a look at the meter.
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Old 05-01-2008, 13:41
ѩG Vř
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I pay 8 per week and there is 2 of us in a 2 bedroomed house.
Ask for them to come out and check the meter isn't too high. Seems alot of money to pay, are they on pre-payment meter's or direct debit.. (mines pre-payment)

My gas this time a year averages 10-12 per week
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Old 05-01-2008, 13:42
duffystev
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Something wrong with the meter. Our bill for the last 6 months ( 2 people in 2 bedroom house ) is 185 thats with a meter reading of 1787 units.
I would get company out to replace the meter.
Just keep complaining until you get satisfaction
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Old 05-01-2008, 13:45
Prontopro
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Somebody hasn't tapped into their supply and growing marijuana nearby have they?

I'd ask your parents to switch off everything in the house and see what the meter does, as it might be a faulty meter but it could also be a faulty appliance. It should be stationary and if it is take a reading. Then switch everything back on and live normally for 24 hours then take another reading. From that 24hour period you should be able to work out what you can expect to use in a quarter and therefore how much you can expect to pay.

Another thing to check is if you have a faulty hot water tank immersion heater. If this is accidentally left on and it's faulty it could be permanently heating the water and costing a fortune. Also check fridges and freezers as if they are old they may be working flat out to keep the temperatures within them.
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Old 05-01-2008, 13:54
bluechang
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I pay 8 per week and there is 2 of us in a 2 bedroomed house.
Ask for them to come out and check the meter isn't too high. Seems alot of money to pay, are they on pre-payment meter's or direct debit.. (mines pre-payment)
they are on quarterly payment duel fuel with N-Power (not sure how its paid, I do know its not pre pay meter)
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Old 05-01-2008, 13:58
ѩG Vř
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they are on quarterly payment duel fuel with N-Power (not sure how its paid, I do know its not pre pay meter)

As another poster said i would monitor the meter for 24 hours..

Just use what they normally do and write down the start figure and end (after 24 hours) and take it from there and ring the company up....


What a rip off !
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Old 05-01-2008, 14:02
bluechang
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just to add, the 430 per quarter is just for the Electric!!! They then add on another 119 for the gas!!! roughly 2197 if averaged over the course of a year - and thats for 2 people living in a 3 bed house.
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Old 05-01-2008, 14:06
ѩG Vř
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just to add, the 430 per quarter is just for the Electric!!! They then add on another 119 for the gas!!! roughly 2197 if averaged over the course of a year - and thats for 2 people living in a 3 bed house.

They can request for meters to be put in if they want... That what you know what your using as and when. i'm with BG and its always been the cheapest for me. I did try another company but went back to BG...

Thats 4 x's more than me with 2 people...
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Old 05-01-2008, 14:29
cazkins
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A few years ago I was living in a 2 bedroomed flat with my two children. I had a pre-payment meter for the electricity, which was fine for a couple of years. Suddenly the elctric started to run out much more quickly and soon got to the point where I was putting 20 a day on it. It took me ages to get the electric people out, I think I was with SWEB at the time, and we ended up having to go and stay at a friends as I just couldn't keep up with the money it was costing to stay at home. Eventuall an engineer came out and found that the meter had gone faulty and crdited loads of money back on to the meter. They refused to refund the cash but I didn't have to put anything on the meter for months!

I would suggest you ring them every day, several times a day in necessary until they come out and sort the meter.
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Old 05-01-2008, 15:19
beckyEmsmum
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Quick question, is the bill an estimate or have your parents given actual readings to the company. I think they only read my meter once every 12 months. Also when did you and your brother move out. If it was recently the company may still be estimating bills from the previous years of usage.
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Old 05-01-2008, 15:32
BrightSparks
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and also have they changed there supplyer in this time because bills can get totally cocked up sometimes when switching
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Old 05-01-2008, 15:38
bluechang
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not switched in the last few years afaik

The meter is in a box outside, so meter is accessible to readers who have one f them triangular keys things. Anyone know where we would be able to get hold of one of them keys?

Without checking the last 12 months bills, I couldnt tell you whether there are any estimated readings, or whether they are actual readings from the meter.

Thanks for everyone posting so quickly, Will pass the advice you have given over to my mum and dad. However if there is any furter information/telephone numbers people could give me, please do so

Thanks

bluechang
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Old 05-01-2008, 15:48
Forza Ferrari
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Check it's not being billed on estimates or that they haven't rebilled you for previous usage. Also check they are billing you on the right meter.

Switching everything off to see if there is some other usage is also a good idea.

If all this is ok then you can ask your supplier to install a check meter. This is a 2nd meter to check the other one against. If you ask them to do this and the first meter is ok then you may have to pay for the cost of installation.

On the back of your elec bill there should be contact details for Energywatch, they are part of Ofgem.

Everytime somebody contacts Energywatch it is a black mark against the supplier. Contacting Energywatch or just threatening to is the best way to get your supplier to stop pissing about. Ask your supplier why they did not notice the unusuall increase in usauage and contact you to prevent a complaint. Mention you will point out there lack of a proactive approach to the regulator. Remind them all you have to do is proivide access to a meter reader it is the suppliers responsiblty to bill acuratly.

Also mention you are good friends with your local MP and that they are going to help you contact the media.

Most companies get in a flap if you write to their CEO. Look up who ever it is on the internet and next time you are on phone to them ask where you can write to them at.

Also ask them for your MPAN number and the tel number for your local MPAS. Phone MPAS and check your MPAN is registered to the correct supplier. If it's not they owe you a refund anyway.
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Old 05-01-2008, 15:48
Prontopro
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Anyone know where we would be able to get hold of one of them keys?

bluechang
Your local DIY stores sell the triangular keys. You'll find them with the other electrical accessories like fuses.
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Old 05-01-2008, 15:54
bluechang
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Check it's not being billed on estimates or that they haven't rebilled you for previous usage. Also check they are billing you on the right meter.

Switching everything off to see if there is some other usage is also a good idea.

If all this is ok then you can ask your supplier to install a check meter. This is a 2nd meter to check the other one against. If you ask them to do this and the first meter is ok then you may have to pay for the cost of installation.

On the back of your elec bill there should be contact details for Energywatch, they are part of Ofgem.

Everytime somebody contacts Energywatch it is a black mark against the supplier. Contacting Energywatch or just threatening to is the best way to get your supplier to stop pissing about. Ask your supplier why they did not notice the unusuall increase in usauage and contact you to prevent a complaint. Mention you will point out there lack of a proactive approach to the regulator. Remind them all you have to do is proivide access to a meter reader it is the suppliers responsiblty to bill acuratly.

Also mention you are good friends with your local MP and that they are going to help you contact the media.

Most companies get in a flap if you write to their CEO. Look up who ever it is on the internet and next time you are on phone to them ask where you can write to them at.

Also ask them for your MPAN number and the tel number for your local MPAS. Phone MPAS and check your MPAN is registered to the correct supplier. If it's not they owe you a refund anyway.
MPAN?
MPAS?
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Old 05-01-2008, 16:16
Forza Ferrari
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MPAN is meterpoint address number. It may be on your bill it's 13 digits long.

MPAS is Meterpoint administration number.

If your supplier dose not have an MPAN registered to them for your property then they should not be billing it.

It's a long shoot but you would surprised how often they do not have this.
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Old 05-01-2008, 16:47
bluechang
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thanks for thank forza
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Old 05-01-2008, 17:48
paulyoung666
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Somebody hasn't tapped into their supply and growing marijuana nearby have they?



http://www.gazettelive.co.uk/news/te...4229-20316406/

might not be as daft as it sounds
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Old 05-01-2008, 17:49
diablo
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Just been speaking to my mum about her gas and electric bill, and something doesnt seem to add up. her electricity bill is 430 per quarter, and there are only 2 people living in the house as it stands (myself and my brother have moved out) Both people work, so not in the house all day, and even when they are in the house, minimal lighting is used. Cooking is done with gas - gas bill is roughly 119 per quarter.


Does the electric bill look about right? they dont have any plamsa tvs or anything like that.

What can you suggest for my mum and dad to do with N-Power? Can they request for an engineer to come out and test the meter because using over 3600 units of electricty in 85 days seems excessive!!!
That would be what I'd expect if they use standard rate electricity for heating. It is very expensive, 10p or more per kwh.

They don't have 'economy 7' do they, my electricity company have the habit of charging me high rate for overnight usage and I have to get them to correct it.
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Old 05-01-2008, 18:03
bluechang
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iirc my mum was saying there is a day rate and a night rate on her bill, so i can only assume that they are being billed at two separate rates.
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Old 05-01-2008, 18:11
diablo
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iirc my mum was saying there is a day rate and a night rate on her bill, so i can only assume that they are being billed at two separate rates.
Check the meter during the day and also around midnight to see which reading is being incremented at that time. Then compare the readings to the bill.

EDF have charged me the wrong way round on three occasions - and it makes a difference of hundreds of pounds. I once had a credit of 950 due to their mistakes.
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Old 05-01-2008, 18:27
asp746
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go to uswitch.com and see if its worth your whilst swapping.
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Old 05-01-2008, 20:38
El Cubido
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I used to work as a meter reader and so i've seen my fair share of faulty meters (mainly Gas) as well as many 'know it alls', self reading their meters completely wrong and wondering why their bill is in the 10's of thousands, particularly true of the old style 'dial' meters (where the numbers are on 'clock faces' and go in different directions).

The best faulty Gas meter i can remember, was for a very large house and they had only recently had a new meter put in, with 6 dials, as it was for a large house.

Anyway as i took the reading, i thought the read looked odd, so i asked the owners to turn the gas on and sure enough, every time they used one unit of gas, the 1000's of units dial would move too. so instead of using just 239 units, their meter read 239239 The meter had only been there just over a month!

Can you imagine what their bill would of been like....
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Old 06-01-2008, 00:02
Cornucopia
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Couple of thoughts - if they have Economy 7 (two meter readings) it may have been because the property used to have electric heating/hot water. It would be worth checking how the water, particularly, is being heated if they now have central heating.

For a normal usage pattern, Economy 7 will work out more expensive (not enough to justify the huge bill, though). Your supplier should be able to either replace the meter with a normal one, or merge the readings and bill you on a normal tariff.
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