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Old 06-01-2008, 16:27
Clank007
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Join Date: Jun 2006
Posts: 2,680

Hi,
I bought a Philips 32 inch LCD TV from Richer Sounds 14 months ago.
I now have a wierd problem with it:

Normally I would switch the TV on and it would give me a bright blue screen where terrestial TV would be (I have no arial) Then I'd switch on my Sky Plus box and the pic would flick to the EXT1 signal and theres my Sky Pic.

However, last month I switched it on and the pic was blank. So I switched on Sky and got sound but still no pic.
The only way round this for the next few weeks was to switch both systems off and on about 10 times and eventually the pic would appear.

However, now I have no pic regardless of which combinations of switching the TV/Sky on and off that I try.
Annoyingly I still have sound.

I called Richer Sounds but as my years guarantee has run out they werent interested (which I wasnt impressed with - they could have at least given me some pointers)

Has anyone suffered a similar problem or recognise the symptoms?
Cheers,
Clank.
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Old 06-01-2008, 16:34
bobcar
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Join Date: Sep 2004
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The first thing you have to do is find out whether it's the Sky+ box or the TV that's at fault, can you replace one temporarily?

Also make sure your scart cable is pressed in properly.
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Old 06-01-2008, 16:43
ColinGodfree
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Join Date: Dec 2005
Location: Grays Essex
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As a temporary measure you could also plug the arial cable from the sky box rf out to your TV, do an autoscan and you should get Sky as you turn the TV on.
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Old 06-01-2008, 18:04
meltcity
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Join Date: Nov 2003
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I called Richer Sounds but as my years guarantee has run out they werent interested (which I wasnt impressed with - they could have at least given me some pointers)
Richer Sounds like most retailers relies on consumers' ignorance of the Sale of Goods Act (as amended). Goods are expected to last a reasonable time; a TV that breaks down after only 14 months is likely to have a inherent fault for which you are covered under the SoGA.

http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml

http://www.johnantell.co.uk/SOGA1979.htm

The 'as amended' is important because it refers to laws which have extended the basic 1979 Act and using the phrase tells the trader that not only do you know basic consumer law, you know it has been amended too.

The Sale of Goods Act lays down several conditions that all goods sold by a trader must meet.

The goods must be:

as described
of satisfactory quality
fit for purpose

As described refers to any advert or verbal description made by the trader.

Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.

Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.

If you buy something which doesn't meet these conditions, you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) too.

Note, however, that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has not legal redress against the seller, just that he/she isn't entitled to a full refund.

Instead a buyer is first and foremost entitled to have the goods repaired or replaced.

If these remedies are inappropriate, then you're entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear).

The act covers second-hand items and sales. But if you buy privately, your only entitlement to your money back is if the goods aren't 'as described'.

If goods which are expected to last six months don't, it'll be presumed that the goods didn't conform to the contract at the time they were bought, unless the seller can prove to the contrary.

In all other situations, it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract). This will prove more difficult the longer you've had the goods. Subject to this, a consumer has six years from the time they buy something in which to make a claim.
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