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BT Account set up in somebody's else's name??


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Old 07-01-2008, 16:16
CJ1971
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Join Date: Sep 2007
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Hi,
I just need some advice really. I've been receiving BT bills registered under somebody else's name but under my address. I rang BT and after holding on for nearly 2 hours was advised to just send the bill back to BT which I did. I then receive a red notice, saying no payment has been made. I then rang again only to be told to send it all back again. This time I sent a covering letter to both BT and Ofcom enclosing copies of the paperwork and explaining the situation. This was 6 weeks ago. I've just got in today and received yet another bill from BT but now a termination notice saying I owe £172.76. Any suggestions as to who I can contact? I don't even have a BT account as I'm a Virgin Media customer. I know the bill is not in my name, but I am concerned an account has been set up under my address and that I've been the only resident here for the past 6 years and bought the house from new.

Thanks in advance.
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Old 07-01-2008, 16:52
Heinz
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Location: NE Essex,6½m SSW of Sudbury TX
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Old 07-01-2008, 21:28
CJ1971
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Thank you. I've just sent an e-mail. Fingers crossed.
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