Homechoice email seems to be rejecting my password, and the account management part of the Homechoice website doesn't seem to load properly. Anyone else having problems?
Homechoice email down?
Originally Posted by Zapomatic:
“Homechoice email seems to be rejecting my password, and the account management part of the Homechoice website doesn't seem to load properly. Anyone else having problems?”
“Homechoice email seems to be rejecting my password, and the account management part of the Homechoice website doesn't seem to load properly. Anyone else having problems?”
pop servers are having a spot of bother, engineers are working to resolve asap.
I have had no email via my Homechoice account since 9th January - normally I get 150+ messages per day. Just a facile message on their customer service number saying that "may be experiencing difficulty in receiving email - hope to resolve it shortly". Held ion queue for five minutes but no progress. Can still send emails.
This is ridiculous! Email server down for 48 hours!!!???? In this day and age???!!
Absurd.
This is ridiculous! Email server down for 48 hours!!!???? In this day and age???!!
Absurd.
I agree I haven't been able to get my emails for over 48 hours... it is really really unacceptable !!!!!!!!!!!!!!!
I've actually rerouted my e-mail to to Google now. Luckily I have a domain that I forward (normally) to Homechoice, which isn't an option open to everyone. 48 hours is totally unacceptable. I know there are a couple of important mails that have been lost in transit.
Not happy right now
Not happy right now
Originally Posted by unhappybunny:
“I agree I haven't been able to get my emails for over 48 hours... it is really really unacceptable !!!!!!!!!!!!!!!”
“I agree I haven't been able to get my emails for over 48 hours... it is really really unacceptable !!!!!!!!!!!!!!!”
pick ya emails up from www.mail2web.com
The e-mails ARE being accepted by Homechoice, and our mailboxes are all functional, but somewhere between the boundary server and the mailbox server they're all stacking up waiting. As such those mails are in complete limbo until the link is restored (72 hours now and no joy.)
This situation is nothing short of a disgrace. there is no information provided on the Homechoice website at all and even if you can be bothered to endure the inevitable call centre queue there is nothing they can tell you either.
Frankly this has now gone beyond any excuse or explanation, It is gross negligence and irresponsibility to allow a situation where this is even possible. If Homechoice was a competent organisationthey would have disaster recovery plans in place to prevent this.
Homechoice deserve to go out of business for this. At the very least heads must roll. Nothing less will do.
Frankly this has now gone beyond any excuse or explanation, It is gross negligence and irresponsibility to allow a situation where this is even possible. If Homechoice was a competent organisationthey would have disaster recovery plans in place to prevent this.
Homechoice deserve to go out of business for this. At the very least heads must roll. Nothing less will do.
Not much more I feel I can add to everyone elses comments, I agree with all . Being completely left in the dark is just not on! An announcement on the website would go some way to providing some sort of customer service.
What exactly are we paying for?
At least if the service we are paying for is temporarily unavailable have the decency to keep the customer notified. Not just a vague message on the end of the phone.
I have always sung the praises of Homechoice, but I take it all back. This one problem is being handled so badly!!
Very angry
What exactly are we paying for?
At least if the service we are paying for is temporarily unavailable have the decency to keep the customer notified. Not just a vague message on the end of the phone.
I have always sung the praises of Homechoice, but I take it all back. This one problem is being handled so badly!!
Very angry
Yes, my email has started again BUT this changes nothing that I said earlier. Someone must be sacked for this. Anyone who sets up business as an ISP and does not implement a disaster recovery strategy that will avoid such a ridiculous downtime does not deserve to be in business.
HEADS MUST ROLL....
and we must have some reassurances for the future
HEADS MUST ROLL....
and we must have some reassurances for the future
My guess is that Homechoice had all of that DR stuff in place, but since the Tiscali takeover key staff have either been transferred to Tiscali proper or have left and not been replaced. I'm pretty certain that an identical problem on the Tiscali side would have been solved within a few hours at most.
Really quite shameful, but at least I've finally been forced to sort out the shambles I had of various e-mail mailboxes all over the place. 450MB of sent and received emails transferred up to Google. Ouch!!
Really quite shameful, but at least I've finally been forced to sort out the shambles I had of various e-mail mailboxes all over the place. 450MB of sent and received emails transferred up to Google. Ouch!!
Originally Posted by edEx:
“I'm pretty certain that an identical problem on the Tiscali side would have been solved within a few hours at most.”
“I'm pretty certain that an identical problem on the Tiscali side would have been solved within a few hours at most.”
I think it must be in the other thread on this subject that I said I'd seen months ago that the same problem (attributed to spam attack) had hit the Tiscali email, it took days to resolve then. I believe there were news items in the IT press about it, probably because Tiscali affects more people than Homechoice, and an apology from Tiscali.
Maybe MK_Brett knows.
parthena
Also, i didnt think that there was a seperation between Homechoice and Tiscali. i had thought that the 2 companies had merged?
Confused a little.I thought it was now Tiscali homechoice. And that if our email were down then so would Tiscali.
Confused a little.I thought it was now Tiscali homechoice. And that if our email were down then so would Tiscali.
Originally Posted by kriz105:
“Also, i didnt think that there was a seperation between Homechoice and Tiscali. i had thought that the 2 companies had merged?
Confused a little.I thought it was now Tiscali homechoice. And that if our email were down then so would Tiscali.
”
“Also, i didnt think that there was a seperation between Homechoice and Tiscali. i had thought that the 2 companies had merged?
Confused a little.I thought it was now Tiscali homechoice. And that if our email were down then so would Tiscali.
”
I believe it's just the Homechoice email address that's affected.
parthena
It seems that i have some of my emails but not all my additional accounts are functioning. I am in despair now. Not a single word from Homechoice. I have members of my family telling me to change isp's.
Think i will do as i am told!
How very disappointing
Think i will do as i am told!
How very disappointing
Originally Posted by kriz105:
“Also, i didnt think that there was a seperation between Homechoice and Tiscali. i had thought that the 2 companies had merged?
Confused a little.I thought it was now Tiscali homechoice. And that if our email were down then so would Tiscali.
”
“Also, i didnt think that there was a seperation between Homechoice and Tiscali. i had thought that the 2 companies had merged?
Confused a little.I thought it was now Tiscali homechoice. And that if our email were down then so would Tiscali.
”
One company but two different networks at the moment. Ex-Homechoice customers are supposed to be migrating over to Tiscali proper from the end of January so they can shut the old Homechoice network down.
.....and the Homechoice user control panel is still down and I'm receiving duplocates of emails 12 hours after the originals!
Originally Posted by Lovepeaceguru:
“.....and the Homechoice user control panel is still down and I'm receiving duplocates of emails 12 hours after the originals!”
“.....and the Homechoice user control panel is still down and I'm receiving duplocates of emails 12 hours after the originals!”
Ah good stuff. I thought that was my new GMail IMAP configuration playing up. Glad to see it's just the tail end of the Homechoice issue
