Virgin 5 days delay tactics

JethroUK · 09-01-2008, 18:04

After being a Virgin mobile customer for 3years I have moved to Tesco mobile because W880i phone i wanted was £100 cheaper & VM wouldn't match it

I want to retain my old number and Tesco told me to call Virgin for a 'port authorisation code'

I anticipated this code would be given over the phone - and indeed Tesco say that 'they' do - but Virgin have asked me to wait 5 days for the code (no contract obligations)

Obviously a delaying tactic and it should be illegal

Ricardodaforce · 09-01-2008, 18:15

Let's say they gave you it over the phone and you mis-heard the operator....

JethroUK · 09-01-2008, 20:38

then you call again - thats not a reason

Tesco give it over the phone

It's just a shame the law has to step in (which of coure it will) to stop companies acting immorally

prking · 09-01-2008, 20:38

Even the networks which give you the code over the phone will send it to you in the post as well, normally with details of what happens when you use the code. There is important information you need to know. Like making alternative contact arrangements for the period when the number transfer is taking place.

prking · 09-01-2008, 20:43

Quote:

Originally Posted by JethroUK

then you call again - thats not a reason

Tesco give it over the phone

It's just a shame the law has to step in (which of coure it will) to stop companies acting immorally

But you wouldn't find out the number was wrong until the port failed.

Incidentally, I think you should look up the current number porting arrangements on the Ofcom site. Virgin are giving you the number more quickly than they are obligated to.

JethroUK · 09-01-2008, 21:16

Quote:

Originally Posted by prking

...Incidentally, I think you should look up the current number porting arrangements on the Ofcom site. Virgin are giving you the number more quickly than they are obligated to.

maybe so - but if it's readily available (and Tesco say it is) - then there is no reason to delay other than delay tactics

.

Ricardodaforce · 09-01-2008, 21:49

Quote:

Originally Posted by JethroUK

maybe so - but if it's readily available (and Tesco say it is) - then there is no reason to delay other than delay tactics

.

I think you are being a tad silly.

Steven L Hunter · 09-01-2008, 22:10

You get your PAC Code straight away or by text or post and then once you give your new operator it the process takes 5 working days so its usually about a week.

JethroUK · 09-01-2008, 22:27

Quote:

Originally Posted by Ricardodaforce

I think you are being a tad silly.

because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so

your reasoning is so crap it doesn't qualify as a reason - you know that

JethroUK · 09-01-2008, 22:31

Quote:

Originally Posted by Steven L Hunter

You get your PAC Code straight away or by text or post .

that's what Tesco say

Quote:

Originally Posted by Steven L Hunter

and then once you give your new operator it the process takes 5 working days so its usually about a week.

again - this agrees with Tesco process - hence i was suprised that Virgin wouldn't give me a PAC on the phone - they say it will take 5 days before i get it - after which Tesco will need another 5 days to process it (10 days in all)

obviously Virgin are playing hard to leave - hence the post
.

RT1981 · 09-01-2008, 22:31

Quote:

Originally Posted by JethroUK

because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so

your reasoning is so crap it doesn't qualify as a reason - you know that

Why the hell do you want a W880i tho?

Ricardodaforce · 09-01-2008, 22:48

Quote:

Originally Posted by JethroUK

because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so

your reasoning is so crap it doesn't qualify as a reason - you know that

:yawn::yawn::yawn::yawn::yawn::yawn:

JethroUK · 09-01-2008, 22:51

Why does anybody want anything?

And why are you quoting a post that has nothing to do with your post? Unless I am missing some tenuous link - in which case enlighten me

JethroUK · 09-01-2008, 22:52

Quote:

Originally Posted by Ricardodaforce

:yawn::yawn::yawn::yawn::yawn::yawn:

Lawe13 · 09-01-2008, 23:05

Quote:

Originally Posted by JethroUK

Why does anybody want anything?

And why are you quoting a post that has nothing to do with your post? Unless I am missing some tenuous link - in which case enlighten me

Right lets look at this properly.

You are given a PAC over the phone, you write it down and miss a digit. You then unbeknowlingly give that incorrect PAC to your new provider, who start the port process. Five days later Virgin tell Tesco that PAC is not recognised, Tesco phone you and you have to now phone Virgin up and get the right PAC. So the process will now start again and take a further 5 days meaning 10.

However by post you would have received it 1st Class within 2 days and the port would therefore in total have taken 7 days.

You are moaning about trivilaties, it is not a delaying tactic. Orange only send them out by post too, but that way we are 100% sure that the account holder is getting the PAC, and not somebody pretending to be the account holder. Imagine how annoyed you would be if your number was disconnected due to a port you hadn't requested?

JethroUK · 09-01-2008, 23:42

Quote:

Originally Posted by Lawe13

Right lets look at this properly.

You are given a PAC over the phone, you write it down and miss a digit....

nope - as has already been mentioned - they confirm by message (instantly) and confirm by post (even Virgin do this)

Quote:

Originally Posted by Lawe13

However by post you would have received it 1st Class within 2 days and the port would therefore in total have taken 7 days.

Great - gimme gimme

Quote:

Originally Posted by Lawe13

You are moaning about trivilaties...

no you have misunderstood - I am moaning that Virgin are making me wait 5 days before they'll send the PAC - then I'll have to wait another 5 days for processing = 10 days

Quote:

Originally Posted by Lawe13

, it is not a delaying tactic.

it is

Quote:

Originally Posted by Lawe13

Orange only send them out by post too, but that way we are 100% sure that the account holder is getting the PAC, and not somebody pretending to be the account holder. Imagine how annoyed you would be if your number was disconnected due to a port you hadn't requested?

I'll buy that - but post doesn't take 5 days - it takes 1

.

Helix · 09-01-2008, 23:58

Quote:

Originally Posted by JethroUK

I'll buy that - but post doesn't take 5 days - it takes 1

Only if they send it first class. Second Class would take longer or TNT Post (and these other companies) would probably take around 5 days. After all why would they want to spend more money than they have to on a customer that is leaving.

When I requested a PAC from Virgin though they sent it to me by text message the same evening.

prking · 10-01-2008, 08:23

Jethrouk, I honestly think you are over-reacting. There are many valid reasons why it might take a few days to generate a PAC, you are assuming it is because of delaying tactics. But you have no evidence of this. The harsh truth is that you are not important enough to any company for them to go to all the trouble of pissing you off.

JethroUK · 10-01-2008, 17:37

Quote:

Originally Posted by Helix

When I requested a PAC from Virgin though they sent it to me by text message the same evening.

Just what i would expect - and indeed they messaged me my PAC today - hoooooooooraaaaaaay

pierreuk · 11-01-2008, 22:11

Just to let you know the PAC isn't readily available to CSA's... Virgin have a specific porting team designed to assist with porting in/out... such as generating your PAC code to port out.

When you request a PAC, an e-mail is sent to the porting team and the timescale is all depending on the work-load they have, which is generally no longer than 48hrs, then you get your SMS with your PAC.... and a letter within 5 days to confirm this.

Tesco may have it readily available but that is a different company, every company has different processes.

prking · 12-01-2008, 08:10

Well said. The OP is making 2+2=5 when he makes accusations.

JethroUK · 12-01-2008, 10:29

Quote:

Originally Posted by prking

Well said. The OP is making 2+2=5 when he makes accusations.

Rubbish - I'm not making any assumption, deductions, guesstimations at all (you are implying here with maths crap totally out of context)

I'm telling you what the man said - "5 DAYS" just to recieve the PAC (questioned him several times on this) - as it turned out i got in one day - him that was wrong not me

.

coopermanyorks · 12-01-2008, 13:02

I recently got my Pac number from Virgin within 24 hours , they possibly tell you 5 days to cover any delays that may occur that may delay the number been issued , such as weekends

Seems you got your knickers in a knot for nothing if it arrived within 24 hours.

No point in upsetting posters who are trying to help you is there ?

Mr Cable · 12-01-2008, 15:22

Quote:

Originally Posted by coopermanyorks

...Seems you got your knickers in a knot for nothing if it arrived within 24 hours.

I have to agree. Especially with the argument that if it was to be posted out it would take one day.

For Networks, number porting isn't that easy - but that's not our problem. We're lucky WE can port so easily in this Country - it's much worse elsewhere in the world. The OFCOM guidelines are fair on this.

JethroUK · 12-01-2008, 20:46

Quote:

Originally Posted by coopermanyorks

..Seems you got your knickers in a knot for nothing if it arrived within 24 hours.

you say like i was to know and shouldn't have posted - grrrrr

No point in upsetting posters who are trying to help you is there ?

You aren't trying to help - neithers is the fruit that accused me of jumping to conclusions

I'm not in the habit of 'speculating' and only reported the facts as i was told them - i can only act on that

if you don't get it - i can't help it

09-01-2008, 18:04	#1
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Virgin 5 days delay tactics After being a Virgin mobile customer for 3years I have moved to Tesco mobile because W880i phone i wanted was £100 cheaper & VM wouldn't match it I want to retain my old number and Tesco told me to call Virgin for a 'port authorisation code' I anticipated this code would be given over the phone - and indeed Tesco say that 'they' do - but Virgin have asked me to wait 5 days for the code (no contract obligations) Obviously a delaying tactic and it should be illegal

09-01-2008, 18:15	#2
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Let's say they gave you it over the phone and you mis-heard the operator....

09-01-2008, 20:38	#3
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	then you call again - thats not a reason Tesco give it over the phone It's just a shame the law has to step in (which of coure it will) to stop companies acting immorally

09-01-2008, 20:38	#4
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Even the networks which give you the code over the phone will send it to you in the post as well, normally with details of what happens when you use the code. There is important information you need to know. Like making alternative contact arrangements for the period when the number transfer is taking place.

09-01-2008, 20:43	#5
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by JethroUK then you call again - thats not a reason Tesco give it over the phone It's just a shame the law has to step in (which of coure it will) to stop companies acting immorally But you wouldn't find out the number was wrong until the port failed. Incidentally, I think you should look up the current number porting arrangements on the Ofcom site. Virgin are giving you the number more quickly than they are obligated to.

09-01-2008, 21:16	#6
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by prking ...Incidentally, I think you should look up the current number porting arrangements on the Ofcom site. Virgin are giving you the number more quickly than they are obligated to. maybe so - but if it's readily available (and Tesco say it is) - then there is no reason to delay other than delay tactics .

09-01-2008, 21:49	#7
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by JethroUK maybe so - but if it's readily available (and Tesco say it is) - then there is no reason to delay other than delay tactics . I think you are being a tad silly.

09-01-2008, 22:10	#8
Steven L Hunter Guest Join Date: Oct 2002 Posts: 10,517	You get your PAC Code straight away or by text or post and then once you give your new operator it the process takes 5 working days so its usually about a week.

09-01-2008, 22:27	#9
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by Ricardodaforce I think you are being a tad silly. because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so your reasoning is so crap it doesn't qualify as a reason - you know that

09-01-2008, 22:31	#10
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by Steven L Hunter You get your PAC Code straight away or by text or post . that's what Tesco say Quote: Originally Posted by Steven L Hunter and then once you give your new operator it the process takes 5 working days so its usually about a week. again - this agrees with Tesco process - hence i was suprised that Virgin wouldn't give me a PAC on the phone - they say it will take 5 days before i get it - after which Tesco will need another 5 days to process it (10 days in all) obviously Virgin are playing hard to leave - hence the post .

09-01-2008, 22:31	#11
RT1981 Forum Member Join Date: Oct 2007 Location: Gloucester Posts: 338	Quote: Originally Posted by JethroUK because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so your reasoning is so crap it doesn't qualify as a reason - you know that Why the hell do you want a W880i tho?

09-01-2008, 22:48	#12
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by JethroUK because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so your reasoning is so crap it doesn't qualify as a reason - you know that :yawn::yawn::yawn::yawn::yawn::yawn:

09-01-2008, 22:51	#13
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Why does anybody want anything? And why are you quoting a post that has nothing to do with your post? Unless I am missing some tenuous link - in which case enlighten me

09-01-2008, 22:52	#14
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by Ricardodaforce :yawn::yawn::yawn::yawn::yawn::yawn:

09-01-2008, 23:05	#15
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Quote: Originally Posted by JethroUK Why does anybody want anything? And why are you quoting a post that has nothing to do with your post? Unless I am missing some tenuous link - in which case enlighten me Right lets look at this properly. You are given a PAC over the phone, you write it down and miss a digit. You then unbeknowlingly give that incorrect PAC to your new provider, who start the port process. Five days later Virgin tell Tesco that PAC is not recognised, Tesco phone you and you have to now phone Virgin up and get the right PAC. So the process will now start again and take a further 5 days meaning 10. However by post you would have received it 1st Class within 2 days and the port would therefore in total have taken 7 days. You are moaning about trivilaties, it is not a delaying tactic. Orange only send them out by post too, but that way we are 100% sure that the account holder is getting the PAC, and not somebody pretending to be the account holder. Imagine how annoyed you would be if your number was disconnected due to a port you hadn't requested?

09-01-2008, 23:42	#16
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by Lawe13 Right lets look at this properly. You are given a PAC over the phone, you write it down and miss a digit.... nope - as has already been mentioned - they confirm by message (instantly) and confirm by post (even Virgin do this) Quote: Originally Posted by Lawe13 However by post you would have received it 1st Class within 2 days and the port would therefore in total have taken 7 days. Great - gimme gimme Quote: Originally Posted by Lawe13 You are moaning about trivilaties... no you have misunderstood - I am moaning that Virgin are making me wait 5 days before they'll send the PAC - then I'll have to wait another 5 days for processing = 10 days Quote: Originally Posted by Lawe13 , it is not a delaying tactic. it is Quote: Originally Posted by Lawe13 Orange only send them out by post too, but that way we are 100% sure that the account holder is getting the PAC, and not somebody pretending to be the account holder. Imagine how annoyed you would be if your number was disconnected due to a port you hadn't requested? I'll buy that - but post doesn't take 5 days - it takes 1 .

09-01-2008, 23:58	#17
Helix Forum Member Join Date: Nov 2004 Location: Hertfordshire Posts: 1,474	Quote: Originally Posted by JethroUK I'll buy that - but post doesn't take 5 days - it takes 1 Only if they send it first class. Second Class would take longer or TNT Post (and these other companies) would probably take around 5 days. After all why would they want to spend more money than they have to on a customer that is leaving. When I requested a PAC from Virgin though they sent it to me by text message the same evening.

10-01-2008, 08:23	#18
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Jethrouk, I honestly think you are over-reacting. There are many valid reasons why it might take a few days to generate a PAC, you are assuming it is because of delaying tactics. But you have no evidence of this. The harsh truth is that you are not important enough to any company for them to go to all the trouble of pissing you off.

10-01-2008, 17:37	#19
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by Helix When I requested a PAC from Virgin though they sent it to me by text message the same evening. Just what i would expect - and indeed they messaged me my PAC today - hoooooooooraaaaaaay

11-01-2008, 22:11	#20
pierreuk Forum Member Join Date: Nov 2004 Location: Middlesbrough Posts: 183	Just to let you know the PAC isn't readily available to CSA's... Virgin have a specific porting team designed to assist with porting in/out... such as generating your PAC code to port out. When you request a PAC, an e-mail is sent to the porting team and the timescale is all depending on the work-load they have, which is generally no longer than 48hrs, then you get your SMS with your PAC.... and a letter within 5 days to confirm this. Tesco may have it readily available but that is a different company, every company has different processes.

12-01-2008, 08:10	#21
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Well said. The OP is making 2+2=5 when he makes accusations.

DS Forums

Virgin 5 days delay tactics

12-01-2008, 10:29	#22
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by prking Well said. The OP is making 2+2=5 when he makes accusations. Rubbish - I'm not making any assumption, deductions, guesstimations at all (you are implying here with maths crap totally out of context) I'm telling you what the man said - "5 DAYS" just to recieve the PAC (questioned him several times on this) - as it turned out i got in one day - him that was wrong not me .

12-01-2008, 13:02	#23
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	I recently got my Pac number from Virgin within 24 hours , they possibly tell you 5 days to cover any delays that may occur that may delay the number been issued , such as weekends Seems you got your knickers in a knot for nothing if it arrived within 24 hours. No point in upsetting posters who are trying to help you is there ?

12-01-2008, 15:22	#24
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	Quote: Originally Posted by coopermanyorks ...Seems you got your knickers in a knot for nothing if it arrived within 24 hours. I have to agree. Especially with the argument that if it was to be posted out it would take one day. For Networks, number porting isn't that easy - but that's not our problem. We're lucky WE can port so easily in this Country - it's much worse elsewhere in the world. The OFCOM guidelines are fair on this.

12-01-2008, 20:46	#25
JethroUK Forum Member Join Date: Nov 2004 Location: Loughboro', Leicester (ex NTL) Posts: 5,953	Quote: Originally Posted by coopermanyorks ..Seems you got your knickers in a knot for nothing if it arrived within 24 hours. you say like i was to know and shouldn't have posted - grrrrr No point in upsetting posters who are trying to help you is there ? You aren't trying to help - neithers is the fruit that accused me of jumping to conclusions I'm not in the habit of 'speculating' and only reported the facts as i was told them - i can only act on that if you don't get it - i can't help it