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Virgin 5 days delay tactics |
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#1 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Virgin 5 days delay tactics
After being a Virgin mobile customer for 3years I have moved to Tesco mobile because W880i phone i wanted was £100 cheaper & VM wouldn't match it
I want to retain my old number and Tesco told me to call Virgin for a 'port authorisation code' I anticipated this code would be given over the phone - and indeed Tesco say that 'they' do - but Virgin have asked me to wait 5 days for the code (no contract obligations) Obviously a delaying tactic and it should be illegal |
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#2 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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Let's say they gave you it over the phone and you mis-heard the operator....
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#3 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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then you call again - thats not a reason
Tesco give it over the phone It's just a shame the law has to step in (which of coure it will) to stop companies acting immorally |
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#4 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Even the networks which give you the code over the phone will send it to you in the post as well, normally with details of what happens when you use the code. There is important information you need to know. Like making alternative contact arrangements for the period when the number transfer is taking place.
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#5 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
then you call again - thats not a reason
Tesco give it over the phone It's just a shame the law has to step in (which of coure it will) to stop companies acting immorally Incidentally, I think you should look up the current number porting arrangements on the Ofcom site. Virgin are giving you the number more quickly than they are obligated to. |
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#6 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Quote:
...Incidentally, I think you should look up the current number porting arrangements on the Ofcom site. Virgin are giving you the number more quickly than they are obligated to.
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#7 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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Quote:
maybe so - but if it's readily available (and Tesco say it is) - then there is no reason to delay other than delay tactics
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#8 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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You get your PAC Code straight away or by text or post and then once you give your new operator it the process takes 5 working days so its usually about a week.
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#9 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Quote:
I think you are being a tad silly.
your reasoning is so crap it doesn't qualify as a reason - you know that |
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#10 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Quote:
You get your PAC Code straight away or by text or post .
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and then once you give your new operator it the process takes 5 working days so its usually about a week.
obviously Virgin are playing hard to leave - hence the post . |
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#11 |
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Forum Member
Join Date: Oct 2007
Location: Gloucester
Posts: 338
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Quote:
because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so
your reasoning is so crap it doesn't qualify as a reason - you know that |
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#12 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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Quote:
because i don't accept the tripe about numbers being 'misheard' on the phone - i don't think so
your reasoning is so crap it doesn't qualify as a reason - you know that |
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#13 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Why does anybody want anything?
And why are you quoting a post that has nothing to do with your post? Unless I am missing some tenuous link - in which case enlighten me |
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#14 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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#15 |
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Forum Member
Join Date: Dec 2007
Posts: 869
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Quote:
Why does anybody want anything?
And why are you quoting a post that has nothing to do with your post? Unless I am missing some tenuous link - in which case enlighten me You are given a PAC over the phone, you write it down and miss a digit. You then unbeknowlingly give that incorrect PAC to your new provider, who start the port process. Five days later Virgin tell Tesco that PAC is not recognised, Tesco phone you and you have to now phone Virgin up and get the right PAC. So the process will now start again and take a further 5 days meaning 10. However by post you would have received it 1st Class within 2 days and the port would therefore in total have taken 7 days. You are moaning about trivilaties, it is not a delaying tactic. Orange only send them out by post too, but that way we are 100% sure that the account holder is getting the PAC, and not somebody pretending to be the account holder. Imagine how annoyed you would be if your number was disconnected due to a port you hadn't requested? |
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#16 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Quote:
Right lets look at this properly.
You are given a PAC over the phone, you write it down and miss a digit.... Quote:
However by post you would have received it 1st Class within 2 days and the port would therefore in total have taken 7 days.
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You are moaning about trivilaties...
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, it is not a delaying tactic.
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Orange only send them out by post too, but that way we are 100% sure that the account holder is getting the PAC, and not somebody pretending to be the account holder. Imagine how annoyed you would be if your number was disconnected due to a port you hadn't requested?
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#17 |
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Forum Member
Join Date: Nov 2004
Location: Hertfordshire
Posts: 1,474
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Quote:
I'll buy that - but post doesn't take 5 days - it takes 1
When I requested a PAC from Virgin though they sent it to me by text message the same evening. |
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#18 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Jethrouk, I honestly think you are over-reacting. There are many valid reasons why it might take a few days to generate a PAC, you are assuming it is because of delaying tactics. But you have no evidence of this. The harsh truth is that you are not important enough to any company for them to go to all the trouble of pissing you off.
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#19 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Quote:
When I requested a PAC from Virgin though they sent it to me by text message the same evening.
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#20 |
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Forum Member
Join Date: Nov 2004
Location: Middlesbrough
Posts: 183
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Just to let you know the PAC isn't readily available to CSA's... Virgin have a specific porting team designed to assist with porting in/out... such as generating your PAC code to port out.
When you request a PAC, an e-mail is sent to the porting team and the timescale is all depending on the work-load they have, which is generally no longer than 48hrs, then you get your SMS with your PAC.... and a letter within 5 days to confirm this. Tesco may have it readily available but that is a different company, every company has different processes. |
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#21 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Well said. The OP is making 2+2=5 when he makes accusations.
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#22 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Quote:
Well said. The OP is making 2+2=5 when he makes accusations.
I'm telling you what the man said - "5 DAYS" just to recieve the PAC (questioned him several times on this) - as it turned out i got in one day - him that was wrong not me . |
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#23 |
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Forum Member
Join Date: Jan 2003
Location: In Gods Own County
Posts: 20,678
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I recently got my Pac number from Virgin within 24 hours , they possibly tell you 5 days to cover any delays that may occur that may delay the number been issued , such as weekends
Seems you got your knickers in a knot for nothing if it arrived within 24 hours. No point in upsetting posters who are trying to help you is there ? |
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#24 |
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Forum Member
Join Date: Apr 2001
Location: Manchester, UK
Posts: 2,868
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Quote:
...Seems you got your knickers in a knot for nothing if it arrived within 24 hours.
For Networks, number porting isn't that easy - but that's not our problem. We're lucky WE can port so easily in this Country - it's much worse elsewhere in the world. The OFCOM guidelines are fair on this. |
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#25 |
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Forum Member
Join Date: Nov 2004
Location: Loughboro', Leicester (ex NTL)
Posts: 5,953
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Quote:
..Seems you got your knickers in a knot for nothing if it arrived within 24 hours.
you say like i was to know and shouldn't have posted - grrrrr No point in upsetting posters who are trying to help you is there ? I'm not in the habit of 'speculating' and only reported the facts as i was told them - i can only act on that if you don't get it - i can't help it |
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