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best retention offers
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neilied
10-01-2008
i tend to upgrade every 3 months so don't get this far. but my niece is on O2 and has been for 10 years and every year at month 13 she always rings up and plays the i'm thinking of leaving routine. this year has been a peach.

offer of free handset from
1. LG Viewty
2. N95 (with 8gb card)
3. N95 8gb (awaiting stock)

continue to honour another 12 months at current rate
300 mins and 200 texts @ £12.50 per month and give first month free.

Considering the low monthly tarrif i thought getting an N95 8gb was a great offer!!

anyone else had great deal like this?? and from what network??
DaisyG
10-01-2008
I rang Vodafone today telling them I wanted to leave. They offered me nothing at all to try to keep me but just gave me the address to send my letter of termination to. Cheers Vodafone!
tn2000
10-01-2008
Originally Posted by DaisyG:
“I rang Vodafone today telling them I wanted to leave. They offered me nothing at all to try to keep me but just gave me the address to send my letter of termination to. Cheers Vodafone!”

That's good to know because I don't want any hassle from them when I leave later this year.
carnivalist
11-01-2008
Orange offered me;

HTC TyTyn II (Which I'm probably going to sell)

300 mins + 100 texts

£50.00 cashback

12 month contract

for £10.00 pcm. Mind you I spent a fair amount per month, so they probably didn't want to lose me.
daz_f
11-01-2008
i rang vodafone up on wednesday and told them i want to cancel my contact
the guy asked me why and i told him i wanted a sony ericsson w960i and to stay on my currant minutes on a 12month contract.
when i phoned up on the sunday i was told the only way would be a 18 months which i will never sign up to

the guy said wait there a minute and came back and said that be ok

so i got a free w960i with 750minutes/100 txt on a 12 month contract for £35 a month

to me that not a bad deal when o2 are doing about the same for £40 on 18 months
flagpole
11-01-2008
Originally Posted by neilied:
“i tend to upgrade every 3 months so don't get this far. but my niece is on O2 and has been for 10 years and every year at month 13 she always rings up and plays the i'm thinking of leaving routine. this year has been a peach.

offer of free handset from
1. LG Viewty
2. N95 (with 8gb card)
3. N95 8gb (awaiting stock)

continue to honour another 12 months at current rate
300 mins and 200 texts @ £12.50 per month and give first month free.

Considering the low monthly tarrif i thought getting an N95 8gb was a great offer!!

anyone else had great deal like this?? and from what network??”

that rate doesn't even cover the cost of the handset so i expect her actual bills must be a fare bit higher. before she jumps in she needs to see what her actual usage is.

if say, she's a teenage girl, she'll most likely be sending ~500 texts. and so paying around £45 a month.

it's pretty standard practice, particularly with o2, to offer a none ideal tariff. then when you go out of your bundle it get's very expensive.

a friend of mine was offered 1000minutes plus free weekends and 100 texts. of course she only needs about 300 minutes, but also about 300 texts.
goomba
11-01-2008
Network interconnect charges are probably being considered as well. You are a much more attractive customer if you only phone people on the same network as they have less to shell out.
neilied
11-01-2008
Originally Posted by flagpole:
“that rate doesn't even cover the cost of the handset so i expect her actual bills must be a fare bit higher. before she jumps in she needs to see what her actual usage is.

if say, she's a teenage girl, she'll most likely be sending ~500 texts. and so paying around £45 a month.

it's pretty standard practice, particularly with o2, to offer a none ideal tariff. then when you go out of your bundle it get's very expensive.

a friend of mine was offered 1000minutes plus free weekends and 100 texts. of course she only needs about 300 minutes, but also about 300 texts.”

shes a bit oldaer than teenage, she works as a teacher so can't use the phone much during the day. i said that that wasn't much in the way of minuters and she told me her bill rarely goes over £20-£25 even said that last year she was complaining and they halfed her line rental for 3 mths but when the bills came they had halved the total bill!!
cosmo_kramer
11-01-2008
I just got a retention deal from Orange where I got 150 any network minutes and 300 texts. Also free evening and weekend texts, as well as a free Nokia 6500 Slide, which is an alot better handset than I thought it would be.
coopermanyorks
11-01-2008
Originally Posted by neilied:
“i tend to upgrade every 3 months so don't get this far.”


How does that work ?
Steven L Hunter
11-01-2008
I got told when i was going to move my number away from T-Mobile that I have a discount on my account and that they would offer me £10 a month off any Flext Plan if i just took the sim only without a phone i thought if you never took a phone anyway they would give you £10 a month off the contract then if you had a loyalty discount they would give you that on top of that? I was annoyed at this as my T-Mobile account is nearly 2 years old and the fact that O2 Simplicity contract free offers beat T-Mobile hands down!

Why don't the networks open their eyes and look at what the competition offer?

I mean here's a comparison:

T-Mobile justSIM 40
1200 mins & Unlimited txts
12p/min voicemail
£1 per day browsing or £7.50 for 1GB per month
Picture Messaging 20p/mms
£40 per month

O2 Online Simlicity 35
1200 mins & Unlimited texts
Free Voicemail
1Mb Browsing included or £7.50 per month for 100MB per month
Picture Messaging included
International Traveller Service
£35 per month

So not only is O2 £5 cheaper but they also include voicemail and MMS and some browsing also cheaper rates whilst abroad.

I like the T-Mobile network as it gets full 3G signal nearly everywhere you go if they just set their pricing alot better then i'm sure they would get more custom.

Another one who need to really get their pricing into gear are Virgin Mobile if I could get the same on Virgin as I could with O2 i'd be with them in a flash.
dollymarie
11-01-2008
I just got from o2
Free N82 (they wanted to charge me 89 quid at first)
1000 txts
400 mins
Unlimited o2 to o2 calls
£7.50 a month bolt on for wap browsing

For £37.50 a month

I was pretty chuffed with that, especially as they were about to charge me 89 quid for it. I fibbed and said i'd seen it free in the newspaper with someone else.
neilied
12-01-2008
Originally Posted by coopermanyorks:
“How does that work ?”

i spend quite a bit with orange. ave about £75/month. and i'm on panther tariff which normally offers 9 month upgrades. i request an upgrade after 3 months worth of bills and most handsets are offered free although the fee is £50. i then sell either the new or old(3 months old) handset on ebay for a profit. helps pay towards the bills!! and gives me a bang upto date handset.
Biffo the Bear
12-01-2008
I've been with O2 for 5 years and thought I'd try and haggle.

Managed to get an N81 for £39.99 on a £30/month 12 month contract instead of £35. That's 1000 texts and 400 minutes.. they also said I can use some kind of long-term customer thing called 1122 or something which gives me extra minutes and texts every month.

I was on a £20/month contract before, so it's not great, but not that bad either I suppose as the purchase price at £30/month is £89.99 - so I think I'm saving that £50 and also the £60 on the rental fees over the year.

edit - just realised.. with the upgrade from £20 a month, that leaves me £10 short over the year!! lol.. I suppose the phone makes up for that
Steven L Hunter
12-01-2008
They were probably talking about O2 Treats which are available by dialling 2211
Biffo the Bear
12-01-2008
Originally Posted by Steven L Hunter:
“They were probably talking about O2 Treats which are available by dialling 2211 ”

That's the chap! Just looking at it now, there's some good stuff on there! I think the extra minutes would be most useful given that I don't think even I can manage to get through 1000 texts a month
cressida100
12-01-2008
From 02 they gave me a Nokia N95 (which I requested) plus 600 mins per month, 1000 texts and free calls Sat/Sun/Mon. 18 month contract for £25 per month. I also added unlimited web bolt on £7.50 so I pay £32.50 month which I'm happy with. Basically I found the best offer I could which at the time was with 3 and said I am leaving for this and they matched it. Oh nearly forget they also matched the £20 voucher but I chose 2mb memory card instead.
Steven L Hunter
12-01-2008
How come people put 02 instead of O2? Also hate it when people put O7??? ??? ??? for a mobile number its not a letter its a number also the O in O2 is actually a letter.
cressida100
13-01-2008
For God's sake, dear grow up, it's only a forum

Sorry don't want to give you more ammnition, should read 'For God's sake dear,' by the way are you a troll?
tsx080
14-01-2008
£20pcm free lg viewty free bluetooth free memory card and free insurance. 200mins 200txts
wendyd
31-01-2008
Originally Posted by cressida100:
“From 02 they gave me a Nokia N95 (which I requested) plus 600 mins per month, 1000 texts and free calls Sat/Sun/Mon. 18 month contract for £25 per month. I also added unlimited web bolt on £7.50 so I pay £32.50 month which I'm happy with. Basically I found the best offer I could which at the time was with 3 and said I am leaving for this and they matched it. Oh nearly forget they also matched the £20 voucher but I chose 2mb memory card instead.”

how long had you been with them for- because I have been with them for nearly 2years and was on the fixed £25 anytime mins 750mins and 75txts i tried to haggle but what i wanted was to get the £30 flext 900mins and texts combo but they are not willing to budge does any one know any other network(apart from 3G) that is doing a similar offer for a slightly cheaper in order to bargain them with.

Thanks
Lula Mae
01-02-2008
Has anyone ever been offered a retention deal of any sort (good or bad!) with '3' ?
malaikah
26-02-2008
Originally Posted by tsx080:
“£20pcm free lg viewty free bluetooth free memory card and free insurance. 200mins 200txts”

Who was that with?

O2 gave me a k850i free for £15/m, 200 mins and 400 texts. I've sent it back due to technical glitches but I want a viewty instead - I'll see what they offer me, surely it should be a comparible offer..
cosmo_kramer
26-02-2008
They'll probably give you the same phone. I believe phone companies have a policy whereby they give you the same handset a maximum of three times then offer another handset, but this isn't always the case.
malaikah
26-02-2008
No it was within the 7 days of purchasing, so I can still cancel the new contract.
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