Early upgrade with Orange

feathers28 · 11-01-2008, 13:23

Im sure im not the first person to ask this but.... Can anyone gimme some tips on how to get an early upgrade with orange? Ive been on Dolphin 35 since September 06 and i upgraded my handset in February 07 (agreeing to a new 18 month contract in the process). I called last week to upgrade to the LG Viewty but they wanted £100 upgrade fee from me. They said i was category 2 or something. My typical monthly bill is around £55. Im not saying i was expecting to upgrade for free but £100 seems a bit much. Ive heard that orange arent fazed by the whole "i want to leave" thing either. Any help would be appreciated. Ta much!!

Ricardodaforce · 11-01-2008, 13:42

Quote:

Originally Posted by feathers28

Im sure im not the first person to ask this but.... Can anyone gimme some tips on how to get an early upgrade with orange? Ive been on Dolphin 35 since September 06 and i upgraded my handset in February 07 (agreeing to a new 18 month contract in the process). I called last week to upgrade to the LG Viewty but they wanted £100 upgrade fee from me. They said i was category 2 or something. My typical monthly bill is around £55. Im not saying i was expecting to upgrade for free but £100 seems a bit much. Ive heard that orange arent fazed by the whole "i want to leave" thing either. Any help would be appreciated. Ta much!!

So there is a £100 upgrade fee. Are they not applying a charge for the handset? If not then take the hit, the unit wil cost any other Band 2 customer £159.99 so sounds like you got a good deal there.

Lawe13 · 11-01-2008, 14:58

All new customers have to pay £29.99 for the handset too, so considering you have a long time left on your contract you are only paying £70 extra. I'd take it.

Ricardodaforce · 11-01-2008, 15:14

Actually it's been FOC in store on Dolphin 35 (new customers) for a couple of weeks now.

Lawe13 · 11-01-2008, 16:46

Aye, forgot about retail being free. I wish it was for us too, but theres no chance of it being free, just like the N95 due to reasons I'm sure you are aware of, but can't really speak of

Ricardodaforce · 11-01-2008, 16:56

Actually we had the N95 for free from boxing day for a couple of weeks.....

Lawe13 · 11-01-2008, 18:34

Aye I know you guys did with that, but no chance of them removing the £89.99 for us

Ricardodaforce · 11-01-2008, 18:40

Quote:

Originally Posted by Lawe13

Aye I know you guys did with that, but no chance of them removing the £89.99 for us

Why??? Even 3 give it away with a £24/month tariff!

Lawe13 · 11-01-2008, 19:46

I'll PM you, can't say on the forums.

Edit: Nevermind I can't lol

Ricardodaforce · 11-01-2008, 19:55

You can now!

neilied · 12-01-2008, 11:31

lawe13 when you say we are you meaning direct rather than retail. i got offered the n95 free on an upgrade a few weeks ago!! but the retail shop could only offer at 49.99 hence i went for the viewty as it was free. band 5 i am though!!

Lawe13 · 13-01-2008, 17:19

Uprgrades and Retentions are different - I did specifically say new customers in my post.

neilied · 14-01-2008, 01:19

Quote:

Originally Posted by Lawe13

Uprgrades and Retentions are different - I did specifically say new customers in my post.

true... breaks the ethos a bit though when orange say they offer the same deals for existing customers as they do new!!

Lawe13 · 14-01-2008, 03:12

Orange have never said that mate, no mobile phone operator does say that. One of our big targets is to reduce "churn" we can only do that by offering loyal customers great benefits, that we cannot offer to new customers because we'd go bust

Lawe13 · 14-01-2008, 22:43

Just an update both the LG Viewty and LG Prada are now FOC on £35+ plus tarrifs with Orange Direct.

gers09 · 15-01-2008, 23:02

Im on a 18 month, and £35 a month contract on Orange, and have been since last April. Can I upgrade my phone just now? And if so, how much will it cost me?

Ricardodaforce · 15-01-2008, 23:05

Quote:

Originally Posted by gers09

Im on a 18 month, and £35 a month contract on Orange, and have been since last April. Can I upgrade my phone just now? And if so, how much will it cost me?

Yes you can. There will be an upgrade fee because you are upgrading early.

gers09 · 15-01-2008, 23:15

Quote:

Originally Posted by Ricardodaforce

Yes you can. There will be an upgrade fee because you are upgrading early.

Cheers! Is it quite alot of money? I was thinking about maybe getting something like the LG viewty, or N95. But I havent had a good look at the new phones that are out yet

neilied · 16-01-2008, 01:57

any ideas on when w960 will release on orange??

Ricardodaforce · 16-01-2008, 06:42

Quote:

Originally Posted by gers09

Cheers! Is it quite alot of money? I was thinking about maybe getting something like the LG viewty, or N95. But I havent had a good look at the new phones that are out yet

No idea till your details checked, probably £200. Also, depending on which Upgrade Investment Class you have been put in, there may be a charge for the handset. The N95 is not free for anyone. If you are in UIC 1 the handset will be £299, if you are in UIC 5 it will be £49.99.

goomba · 16-01-2008, 08:57

If you are in an 18 month contract and upgrade early, is a new 18 months added to your current contract, or does it reset to 18 months?

Ricardodaforce · 16-01-2008, 09:18

Quote:

Originally Posted by goomba

If you are in an 18 month contract and upgrade early, is a new 18 months added to your current contract, or does it reset to 18 months?

Another 18 months from the point of upgrade.

neilied · 16-01-2008, 09:42

Quote:

Originally Posted by Ricardodaforce

The N95 is not free for anyone. If you are in UIC 1 the handset will be £299, if you are in UIC 5 it will be £49.99.

ricardo.. i'm told i'm band 5 for upgrades last month i was told by calling upgrades that as i was month 4 of 12 fee would be £50 but N95 would be free!! retail said £50 though.

rumours have it that the N95 *gb isn't out on orange due to the numbers of N95's still in stock, is this true?? I know its a packed handset but it was released in sept 06 making it quite old in handset terms. so why still the charge when its free elsewhere??

cheers
neil

Ricardodaforce · 16-01-2008, 09:56

Remember Orange direct will often do deals that we can't do in retail.....

It wouldn't surprise me if there are a lot of N95-1s still in the Orange estate. The handset still costs £89.99 on one of the £35 tariffs to new customers. Those same people can get it for free on similar tariffs from other providers.

neilied · 16-01-2008, 10:04

Quote:

Originally Posted by Ricardodaforce

Remember Orange direct will often do deals that we can't do in retail.....

It wouldn't surprise me if there are a lot of N95-1s still in the Orange estate. The handset still costs £89.99 on one of the £35 tariffs to new customers. Those same people can get it for free on similar tariffs from other providers.

does your branded handsets now offer an 8gb memory card as other(o2, voda) do to compensate for the new 8gb handset??

I know i've just upgraded last month but looking ahead to march as it'll be upgrade time again and am not seeing many exciting new handsets coming to orange.

11-01-2008, 13:23	#1
feathers28 Forum Member Join Date: May 2007 Posts: 52	Early upgrade with Orange Im sure im not the first person to ask this but.... Can anyone gimme some tips on how to get an early upgrade with orange? Ive been on Dolphin 35 since September 06 and i upgraded my handset in February 07 (agreeing to a new 18 month contract in the process). I called last week to upgrade to the LG Viewty but they wanted £100 upgrade fee from me. They said i was category 2 or something. My typical monthly bill is around £55. Im not saying i was expecting to upgrade for free but £100 seems a bit much. Ive heard that orange arent fazed by the whole "i want to leave" thing either. Any help would be appreciated. Ta much!!

11-01-2008, 13:42	#2
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by feathers28 Im sure im not the first person to ask this but.... Can anyone gimme some tips on how to get an early upgrade with orange? Ive been on Dolphin 35 since September 06 and i upgraded my handset in February 07 (agreeing to a new 18 month contract in the process). I called last week to upgrade to the LG Viewty but they wanted £100 upgrade fee from me. They said i was category 2 or something. My typical monthly bill is around £55. Im not saying i was expecting to upgrade for free but £100 seems a bit much. Ive heard that orange arent fazed by the whole "i want to leave" thing either. Any help would be appreciated. Ta much!! So there is a £100 upgrade fee. Are they not applying a charge for the handset? If not then take the hit, the unit wil cost any other Band 2 customer £159.99 so sounds like you got a good deal there.

11-01-2008, 14:58	#3
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	All new customers have to pay £29.99 for the handset too, so considering you have a long time left on your contract you are only paying £70 extra. I'd take it.

11-01-2008, 15:14	#4
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Actually it's been FOC in store on Dolphin 35 (new customers) for a couple of weeks now.

11-01-2008, 16:46	#5
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Aye, forgot about retail being free. I wish it was for us too, but theres no chance of it being free, just like the N95 due to reasons I'm sure you are aware of, but can't really speak of

11-01-2008, 16:56	#6
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Actually we had the N95 for free from boxing day for a couple of weeks.....

11-01-2008, 18:34	#7
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Aye I know you guys did with that, but no chance of them removing the £89.99 for us

11-01-2008, 18:40	#8
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by Lawe13 Aye I know you guys did with that, but no chance of them removing the £89.99 for us Why??? Even 3 give it away with a £24/month tariff!

11-01-2008, 19:46	#9
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	I'll PM you, can't say on the forums. Edit: Nevermind I can't lol

11-01-2008, 19:55	#10
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	You can now!

12-01-2008, 11:31	#11
neilied Forum Member Join Date: Jan 2008 Posts: 44	lawe13 when you say we are you meaning direct rather than retail. i got offered the n95 free on an upgrade a few weeks ago!! but the retail shop could only offer at 49.99 hence i went for the viewty as it was free. band 5 i am though!!

13-01-2008, 17:19	#12
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Uprgrades and Retentions are different - I did specifically say new customers in my post.

14-01-2008, 01:19	#13
neilied Forum Member Join Date: Jan 2008 Posts: 44	Quote: Originally Posted by Lawe13 Uprgrades and Retentions are different - I did specifically say new customers in my post. true... breaks the ethos a bit though when orange say they offer the same deals for existing customers as they do new!!

14-01-2008, 03:12	#14
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Orange have never said that mate, no mobile phone operator does say that. One of our big targets is to reduce "churn" we can only do that by offering loyal customers great benefits, that we cannot offer to new customers because we'd go bust

14-01-2008, 22:43	#15
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Just an update both the LG Viewty and LG Prada are now FOC on £35+ plus tarrifs with Orange Direct.

15-01-2008, 23:02	#16
gers09 Forum Member Join Date: Jul 2002 Location: Glasgow Posts: 1,832	Im on a 18 month, and £35 a month contract on Orange, and have been since last April. Can I upgrade my phone just now? And if so, how much will it cost me?

15-01-2008, 23:05	#17
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by gers09 Im on a 18 month, and £35 a month contract on Orange, and have been since last April. Can I upgrade my phone just now? And if so, how much will it cost me? Yes you can. There will be an upgrade fee because you are upgrading early.

15-01-2008, 23:15	#18
gers09 Forum Member Join Date: Jul 2002 Location: Glasgow Posts: 1,832	Quote: Originally Posted by Ricardodaforce Yes you can. There will be an upgrade fee because you are upgrading early. Cheers! Is it quite alot of money? I was thinking about maybe getting something like the LG viewty, or N95. But I havent had a good look at the new phones that are out yet

16-01-2008, 01:57	#19
neilied Forum Member Join Date: Jan 2008 Posts: 44	any ideas on when w960 will release on orange??

16-01-2008, 06:42	#20
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by gers09 Cheers! Is it quite alot of money? I was thinking about maybe getting something like the LG viewty, or N95. But I havent had a good look at the new phones that are out yet No idea till your details checked, probably £200. Also, depending on which Upgrade Investment Class you have been put in, there may be a charge for the handset. The N95 is not free for anyone. If you are in UIC 1 the handset will be £299, if you are in UIC 5 it will be £49.99.

16-01-2008, 08:57	#21
goomba Forum Member Join Date: Mar 2007 Posts: 5,444	If you are in an 18 month contract and upgrade early, is a new 18 months added to your current contract, or does it reset to 18 months?

DS Forums

Early upgrade with Orange

16-01-2008, 09:18	#22
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by goomba If you are in an 18 month contract and upgrade early, is a new 18 months added to your current contract, or does it reset to 18 months? Another 18 months from the point of upgrade.

16-01-2008, 09:42	#23
neilied Forum Member Join Date: Jan 2008 Posts: 44	Quote: Originally Posted by Ricardodaforce The N95 is not free for anyone. If you are in UIC 1 the handset will be £299, if you are in UIC 5 it will be £49.99. ricardo.. i'm told i'm band 5 for upgrades last month i was told by calling upgrades that as i was month 4 of 12 fee would be £50 but N95 would be free!! retail said £50 though. rumours have it that the N95 *gb isn't out on orange due to the numbers of N95's still in stock, is this true?? I know its a packed handset but it was released in sept 06 making it quite old in handset terms. so why still the charge when its free elsewhere?? cheers neil

16-01-2008, 09:56	#24
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Remember Orange direct will often do deals that we can't do in retail..... It wouldn't surprise me if there are a lot of N95-1s still in the Orange estate. The handset still costs £89.99 on one of the £35 tariffs to new customers. Those same people can get it for free on similar tariffs from other providers.

16-01-2008, 10:04	#25
neilied Forum Member Join Date: Jan 2008 Posts: 44	Quote: Originally Posted by Ricardodaforce Remember Orange direct will often do deals that we can't do in retail..... It wouldn't surprise me if there are a lot of N95-1s still in the Orange estate. The handset still costs £89.99 on one of the £35 tariffs to new customers. Those same people can get it for free on similar tariffs from other providers. does your branded handsets now offer an 8gb memory card as other(o2, voda) do to compensate for the new 8gb handset?? I know i've just upgraded last month but looking ahead to march as it'll be upgrade time again and am not seeing many exciting new handsets coming to orange.