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Charged £125 to COMEBACK to BT - please help! |
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#26 |
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Forum Member
Join Date: Aug 2006
Location: London
Posts: 154
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Quote:
id imagine the operator has made an error as £125 pounds is usually to get a new line installed, unless like some av said that things were neeing attending to before a line was installed, but if there was a white box already there that means there was a phoneline in your house.
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#27 |
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Forum Member
Join Date: Feb 2004
Location: Southern East Anglia
Posts: 75,216
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BT were and are a total rip off.
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#28 |
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Forum Member
Join Date: May 2003
Location: south
Posts: 1,189
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Quote:
I'll see what packages Sky can come up with, failing that I'll go to 02 broadband which is a bargain at £7.50 pm
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#29 |
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Forum Member
Join Date: Nov 2007
Location: middlesbrough
Posts: 293
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£125 ? wtf
hey i dont think 125 quid is fair at all infact its pathetic .I never even paid virgin a penny for virgin to install my phone and broadband and tv packagei get a good deal with them comon i know bt say its good to talk but thats just plain greed
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#30 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
hey i dont think 125 quid is fair at all infact its pathetic .I never even paid virgin a penny for virgin to install my phone and broadband and tv packagei get a good deal with them comon i know bt say its good to talk but thats just plain greed
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#31 |
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Forum Member
Join Date: Oct 2005
Location: Cornwall (at last!)
Posts: 5,641
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Quote:
ON TOP OF YOUR BT LINE RENTAL MAKING IT £19PM
On top of the £17.50 |
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#32 |
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Forum Member
Join Date: Jan 2004
Location: Lancs
Posts: 7,928
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I recently left BT for Virgin, the reason - hopeless customer service and very long waits to be connected using 150, all I needed to do was change a few details on the account.
I was told very firmly that I would be charged £125 to return to BT if I left for Virgin. Would this apply to somebody who bought my house and was a BT customer at their previous address? I don't understand this and it just seems to be another example of "rip-off Britain", or is it naked corporate greed again?. I live quite close to the BT exchange in an area where there is very little land left for more development. So who are they going to allocate the cables to my house to? Several years ago I returned from Telewest to BT at another address and there was no charge at all. I phoned up in the morning and the line was back on same day, late afternoon. |
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#33 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Quote:
I recently left BT for Virgin, the reason - hopeless customer service and very long waits to be connected using 150, all I needed to do was change a few details on the account.
I was told very firmly that I would be charged £125 to return to BT if I left for Virgin. Would this apply to somebody who bought my house and was a BT customer at their previous address? I don't understand this and it just seems to be another example of "rip-off Britain", or is it naked corporate greed again?. I live quite close to the BT exchange in an area where there is very little land left for more development. So who are they going to allocate the cables to my house to? Several years ago I returned from Telewest to BT at another address and there was no charge at all. I phoned up in the morning and the line was back on same day, late afternoon. |
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#34 |
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Forum Member
Join Date: Sep 2005
Location: west
Posts: 279
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this may help
..... ...if your getting a bt line and sat tv(sky) ....they will give you the £124.99 back as a credit ...takes about 6-7 weeks to sort out ....you pay ...send in your 1st bill to sky (will post address if needed) they credit your account with that amount ... 1 mix £16 x 12m = £192 less £124.99 = £67.01 to get this offer you do need their bbi and talk both free (2mb & e/weekend calls sub to network...) ...........only if your getting sky ....no guns to heads........ |
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#35 |
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Forum Member
Join Date: Oct 2005
Location: Cornwall (at last!)
Posts: 5,641
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BT engineer turned up today to install line.
Already had a call from the exchange on Sunday to say the work there had been done and would I like to try it. I pointed out there wasn't a BT socket in the house (it must have been removed at some point) So today's appointment was left standing. Engineer turned up at 10.15. Looked over the job, decided that I would need a new cable ran from the telegraph pole down the road (as the old twin pair was OK, but probably 50 years old) Much climbing up and down pole and up to the eaves of the house. Gave me a number of options for where the cable drop should be, but actually recommended the most difficult one as it would be an invisible job from the front of the house. Then tied it into the existing cable socket, which means that the house (up for sale) didn't have loads of sockets on the wall, and meant that all the sockets in the house live on Virgin became live with BT. Neat, tidy, efficient Job. With work on the cabinet ( a street away which he admitted he was dreading as it is old and time consuming to deal with) the whole job took nearly three hours. Frankly, well played BT. And I didn't ever think I'd say this, but thought the £124.99 well spent and considering the work, good value. D |
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#36 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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Quote:
BT engineer turned up today to install line.
Already had a call from the exchange on Sunday to say the work there had been done and would I like to try it. I pointed out there wasn't a BT socket in the house (it must have been removed at some point) So today's appointment was left standing. Engineer turned up at 10.15. Looked over the job, decided that I would need a new cable ran from the telegraph pole down the road (as the old twin pair was OK, but probably 50 years old) Much climbing up and down pole and up to the eaves of the house. Gave me a number of options for where the cable drop should be, but actually recommended the most difficult one as it would be an invisible job from the front of the house. Then tied it into the existing cable socket, which means that the house (up for sale) didn't have loads of sockets on the wall, and meant that all the sockets in the house live on Virgin became live with BT. Neat, tidy, efficient Job. With work on the cabinet ( a street away which he admitted he was dreading as it is old and time consuming to deal with) the whole job took nearly three hours. Frankly, well played BT. And I didn't ever think I'd say this, but thought the £124.99 well spent and considering the work, good value. D |
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#37 |
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Forum Member
Join Date: Jun 2006
Location: Milton Keynes
Posts: 260
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I've never has an issue with BT, I was charged £75 per line a couple of years ago, the engineer spent most of the morning here, and given plenty of tea!!
He tried to run the lines by pulling cables through some conduit the builders had left, but couldn't do it, so he did a very neat job of running the cable outside, the other line he could pull through to a different part of the house. Joints were well sealed, neatly clipped. 10 / 10 for effort. I thought on the whole scheme of things it was a good price. |
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