A close relative recently. The death certificates have been sent and letters. Toucan acknowledged they received the letter and death certificate from the executor, but sent the account to the collections department. Toucan sent a total of about six letters, chasing a dead person for a debt.
The most recent being threats of further action and charges. They say in the letter that is likely computer generated that they will send the account to an agency.
Now would someone kindly tell me how they intend on chasing dead people for debt.
When they Toucan contacted after this letter, the excuse was that the system automatically sent letters, which for a business is a waste of money and more importantly provides Toucan with very bad publicity to try an harrass the deceased.
Has anyone else had the same lack of service with Toucan, whether it be death, sickness or something else?
Oh to finish the comedy which is not particularly funny, after contact with Toucan they now say they will not pass the account to an agent. So if they had not been called they would again have chased the debt through a third party which of course would make the Collections Agency look rather silly and also provide themselve with bad publicity.
Finally I am surprised they have any customers at all but that is just my opinion.
The most recent being threats of further action and charges. They say in the letter that is likely computer generated that they will send the account to an agency.
Now would someone kindly tell me how they intend on chasing dead people for debt.
When they Toucan contacted after this letter, the excuse was that the system automatically sent letters, which for a business is a waste of money and more importantly provides Toucan with very bad publicity to try an harrass the deceased.
Has anyone else had the same lack of service with Toucan, whether it be death, sickness or something else?
Oh to finish the comedy which is not particularly funny, after contact with Toucan they now say they will not pass the account to an agent. So if they had not been called they would again have chased the debt through a third party which of course would make the Collections Agency look rather silly and also provide themselve with bad publicity.
Finally I am surprised they have any customers at all but that is just my opinion.