Originally Posted by
tamasooz:
“Am thinking of getting my mobile with 3, was wondering if anybody could give insight into what their service is like compared to other networks?
Any information would be much appreciated
”
I had some major problems with them, could not get a mobile reception in some pretty major cities, in Leeds and Manchester there would be times my signal would drop out for ages. I missed a lot of important business calls due to this.
Upon trying to speak to them, be warned all their call centers are in Delhi in India, and they employ locals who can barely speak English, and only give you the pre-scripted responses on the computer screen.
I got incredibly annoyed with them, having telephoned everyday for the best part of two weeks, being put on hold, transferred from department to department, only to be put back to the same person again.
I did manage to eventually cancel my contract after a few months, due to not fulfilling the contract (I couldn't use my phone when I wanted to), they cancelled it, my phone was disconnected and I sent the handset back.. imagine my surprise to find out they kept billing me for months after! I even went to the bank and cancelled the direct debit, they SET IT UP AGAIN!! They actually took an extra 3 months out of my account until I threatened to sue them and put a perminent block on 3 with my bank.
I didn't hear from them again or get the 3 months of bills back, but I just wrote it off as it was becoming bad for my health, all the stress they were causing me.
I'm now with O2 and couldn't be happier. Maybe they have improved in recent years, but personally I could never recommend 3 to anyone and still sleep at night after my experience!
They are cheap, but remember you get what you pay for, 9p Aldi baked beans will do the job, but they're not Heinz