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Phone dropping calls


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Old 16-01-2008, 16:05
bedz
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Join Date: Mar 2007
Location: Cannock, Staffordshire
Posts: 235

Hi,

My mobile phone has been dropping calls consistently now for going on 3 - 4 months. At first i thought it was the mast near my house but having had this happen at several different locations I am inclined to believe it is the device itself.

I am currently 12 months through an 18 month contract with Orange.

What are my options (tempted to call orange and ask for a replacement, but not sure how far I will get)

I dont have insurance, however am I right in asuming that as part of my contract Orange are obliged to provide me with a working phone so that I can use the service that I am paying for?
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Old 16-01-2008, 16:26
prking
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Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
You should really have reported the fault when it started. There is a warranty on the handset, details will be in your paperwork.
You would need to call Orange to arrange a repair.
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