I have to say I agree. I have listed the problems I have had in other threads, but basically I have been overcharged every month for 6 months. It's been for different things, but the latest is I am being charged for the variety pack and entertainment mix (correct) but also £10.00 for the TV big pack, which is an old package the same as entertainment mix. It's always the same, the person I speak to agree's and that it has to be 'escalated', then nothing happens. I ring back and no one knows whats going on, so I go through the whole thing again. Meanwhile my phone bill has between £5.00 - £10.00 of calls to Tiscali customer service. It's really unfair when it's not my fault. I am beginning to believe the 'Escalation Dept' is a bin under their desk.