Offer of upgrade from Homechoice to Tiscali.

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Zapomatic

03-02-2008

Originally Posted by Zapomatic:
“I've moved and had my old Homechoice service ceased, and cancelled my direct debit but I can still access Homechoice email by POP and webmail no problem. Shall have to see when I (in theory) have my Tiscali TV installed tonight whether the SMTP servers are set up to allow email to be sent.”

Just to confirm to everyone, that the Homechoice POP and SMTP servers work just fine from a Tiscali connection.

jon_ellacott

04-02-2008

Originally Posted by unhappybunny:
“Well that is a bit harsh Peter, as a consumer, it is my RIGHT if I am not happy with a service, to be able to cancel it (in accordance with my contract) and switch to a different service. I will not tolerate being treated badly, like I have been treated by Tiscali. So therefor it is my choice and my right to leave them. I don't care if I am without broadband for a year... I would rather that than stay with Tiscali any longer.”

Don't blame you unhappybunny. As I have said on many occasions on here I left Homechoice/ Tiscali Tv for much the same reasons as you did. Their customer services is non-existant. I am refusing to pay them at the moment for my last month, as they are charging me up to the 6th December as I cancelled on the 6th November, but even though I know you normally have to pay 30 days in advance they terminated my Homechoice account to switch me over to Tiscali TV, so in my eyes I was signing a new contract and the other was terminated by them. I wasn't happy about how long it was going to take them to install it (4 weeks) and said I didn't want the service in the end within the usual cancellation period. I therefore don't see why I have to pay them for a month that a) I didn't have a service for and b) they cancelled my service entirley!!
Still, I will stick to my guns and glad I switched over to Sky.

Peter We

10-02-2008

Thats fine and I don't blame you if you are happy with the potential problem that may occur.

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