• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Gadgets
  • Mobile Phones
Problems with Orange Upgrade
kevraff
26-01-2008
I'm in the last three months of my 18 month contract with Orange and today I tried to upgrade to the Samsung I600.

With the tariff I want, this phone is £19.99 to new customers - but Orange tell me that, as an existing customer, I have to pay £79.99.

This seems to contradict the gumph on their website which says that they give existing customers "the same deal" as new customers.

I don't see how they can say this and then charge an existing customer £60 more for the same phone.
Lawe13
26-01-2008
You are not out of contract, and my guess is you don't have a high spend so to do an upgrade early you are charged £50 and then the price of the phone. Ring them again and ask when the price will drop for you.
kevraff
26-01-2008
I understand about the upgrade fee. But their website makes a big thing about offering existing customers the same deal as new customers - and they're obviously not doing that in reality.
hippey
26-01-2008
If you were out of your contracted minimum period, you would get the price as advertised.

In reality you are getting the same price anyway.

The phone will be £19.99, the upgrade fee is applied dependant on the period left on your contract, in this case £50.
Ricardodaforce
27-01-2008
Actually the i600 is free to upgrading customers in bands 4&5. There is a charge to you as you are a light user in band 2. Your light use dimishes your worth. If you'd used your phone more you would have got the i600 for nothing.
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map