[kevraff]

I'm in the last three months of my 18 month contract with Orange and today I tried to upgrade to the Samsung I600.

With the tariff I want, this phone is £19.99 to new customers - but Orange tell me that, as an existing customer, I have to pay £79.99.

This seems to contradict the gumph on their website which says that they give existing customers "the same deal" as new customers.

I don't see how they can say this and then charge an existing customer £60 more for the same phone.

[Lawe13]

You are not out of contract, and my guess is you don't have a high spend so to do an upgrade early you are charged £50 and then the price of the phone. Ring them again and ask when the price will drop for you.

[kevraff]

I understand about the upgrade fee. But their website makes a big thing about offering existing customers the same deal as new customers - and they're obviously not doing that in reality.

[hippey]

If you were out of your contracted minimum period, you would get the price as advertised.

In reality you are getting the same price anyway.

The phone will be £19.99, the upgrade fee is applied dependant on the period left on your contract, in this case £50.

[Ricardodaforce]

Actually the i600 is free to upgrading customers in bands 4&5. There is a charge to you as you are a light user in band 2. Your light use dimishes your worth. If you'd used your phone more you would have got the i600 for nothing.