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Problems with Orange Upgrade


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Old 26-01-2008, 15:13
kevraff
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Join Date: Jun 2002
Location: Birmingham
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I'm in the last three months of my 18 month contract with Orange and today I tried to upgrade to the Samsung I600.

With the tariff I want, this phone is £19.99 to new customers - but Orange tell me that, as an existing customer, I have to pay £79.99.

This seems to contradict the gumph on their website which says that they give existing customers "the same deal" as new customers.

I don't see how they can say this and then charge an existing customer £60 more for the same phone.
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Old 26-01-2008, 15:27
Lawe13
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You are not out of contract, and my guess is you don't have a high spend so to do an upgrade early you are charged £50 and then the price of the phone. Ring them again and ask when the price will drop for you.
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Old 26-01-2008, 15:35
kevraff
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I understand about the upgrade fee. But their website makes a big thing about offering existing customers the same deal as new customers - and they're obviously not doing that in reality.
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Old 26-01-2008, 15:56
hippey
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If you were out of your contracted minimum period, you would get the price as advertised.

In reality you are getting the same price anyway.

The phone will be £19.99, the upgrade fee is applied dependant on the period left on your contract, in this case £50.
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Old 27-01-2008, 11:07
Ricardodaforce
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Join Date: Oct 2005
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Actually the i600 is free to upgrading customers in bands 4&5. There is a charge to you as you are a light user in band 2. Your light use dimishes your worth. If you'd used your phone more you would have got the i600 for nothing.
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