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Installation query
zoraster
28-01-2008
I’ve had a trouble free ADSL account with Tiscali for some time now, and am toying with the idea of adding the TV service after they’ve bombed me with advertisements. The one thing that does bother me is the engineer installation. What exactly is an engineer required for?
cookiemonster43
28-01-2008
Originally Posted by zoraster:
“I’ve had a trouble free ADSL account with Tiscali for some time now, and am toying with the idea of adding the TV service after they’ve bombed me with advertisements. The one thing that does bother me is the engineer installation. What exactly is an engineer required for?”

From what I can remember from mine, he brought the cable to attach the box from the phone socket to the wirless router, supplied the cable from the newly supplied wireless router to the STB and then set the router to work wirelessly with my laptop (security ect). He then rang someone to check that the downlaod speeds were all ok and checked I got a trouble free picture. Took about 20 mins.
zoraster
28-01-2008
Thanks for that CM, although the answer sounds remarkably like nothing I might just leave it until they've ironed out a few of the flaws and just send out the equipment.

Just out of interest how many ethernet connections can the router take? I'm old school and anti-wireless at the best of times, and the relevant property is a bit of a nightmare in terms of interference.
fishywik
28-01-2008
The Speedtouch router they supplied me has 4 ethernet sockets.
Zapomatic
28-01-2008
Tiscali TV has been running as Homechoice for the last 3 years or so so there aren't really any new problems coming up. Problems all seem to come from Tiscali's administrative incompetence (billing, double-booking engineer visits, that sort of thing)
Peter We
28-01-2008
Originally Posted by zoraster:
“Thanks for that CM, although the answer sounds remarkably like nothing I might just leave it until they've ironed out a few of the flaws and just send out the equipment.

Just out of interest how many ethernet connections can the router take? I'm old school and anti-wireless at the best of times, and the relevant property is a bit of a nightmare in terms of interference.”


Thats more than the engineer did with my two installs. Plugged the box in and showed me how to use the remote. The send an engineer (well an installer) in case anything goes wrong, I can't see them ever simply sending you the box. With IPTV you need a good service in the home all the way to the TV, which is why they will be standardising on a wireless router - so that they can support it and give a guaranteed service.
zoraster
28-01-2008
Thanks for the info folks.
Originally Posted by Peter We:
“Thats more than the engineer did with my two installs. Plugged the box in and showed me how to use the remote. The send an engineer (well an installer) in case anything goes wrong, I can't see them ever simply sending you the box.”

The more I hear just how little they do I'm actually amazed they are sending an engineer out already. It isn't even like the early days of ADSL where faceplates were installed as standard. It can't be cost effective given the majority of cases should be simple plug and go jobs. BT don't send anyone to install their equipment unless you ask and pay extra do they?
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