it was a blue phone that he had with him. must admit, the phone he used did sound superior to any of the three i have here. I've unplugged the hub phone, that can maybe go on ebay, the binatone is going back to the shop and looks like i will be stuck with the bt verve 450.

yes the engineer did call from the line. he got someone to call him back too. tried calls with the blue phone and then with the bt verve 450. he played around a little with the binatone but he did not want to compare that with the verve 450.

he did get his laptop out to do something just before he left.

do you know when i will be charged for that? does it take a while to go through?
oh and i guess you would know more about excess charges than i would as kerry wasn't able to answer for openreach about them. how soon would you expect i receive them? i hear its a seperate invoice, so it would be a cheque to openreach instead of BT Retail? I want to be able to pay in two seperate installments if that is possible but I can only really discuss that with openreach or whoever i need to speak to when i get the bill.

the internet is still running, router has not rebooted itself again so hub is behaving itself for now at least.