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BT Line Rental Up. Evening and Daytime Calls Up.


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Old 02-02-2008, 23:14
TheFirstCut
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BT certainly won't be winning any Plain English awards for these announcements!
Currently on Option 1 and only use phone in the evening/weekends so looks like I'll have to upgrade to Option 2 to avoid the outrageous evening charges. Don't like the idea of 12 month contracts at all...
Or just have BT for Line Rental, pay by Direct Debit and go Paperless, line rental = £10.50.

CPS to Primus Saver 2 - £0.00 (NOTHING) and get inclusive evening and weekend calls, each call can last 90 mins, just either hang up and re-dial or pay 1p/min from there on.
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Old 03-02-2008, 10:52
Heinz
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Or just have BT for Line Rental, pay by Direct Debit and go Paperless, line rental = £10.50.

CPS to Primus Saver 2 - £0.00 (NOTHING) and get inclusive evening and weekend calls, each call can last 90 mins, just either hang up and re-dial or pay 1p/min from there on.
It's then just a question of establishing what BT calls you have to make to qualify for 'free Caller Display and/or 1571.

In various BT publications, there's conflicting information but, it appears you need to make:

1 chargeable call per month to qualify for Unlimited Weekend Plan;

2 chargeable calls per month to qualify for free BT Privacy (Caller Display).

2 chargeable or inclusive calls per month to keep free 1571;

IMHO, that's deliberately convoluted/different to catch people out?
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Old 03-02-2008, 15:01
sean2003
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I signed up for online only billing, but cannot see anything online - and i'm still getting paper bills + no discount.

How on earth do i get onto paper free billing? I've emailed them, but they're not in a hurry to swap me over it seems!
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Old 03-02-2008, 19:56
davidredge
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Emailing BT is as much use as a chocolate tea pot. You realy do need to speak to an advisor. State that you've requested sole online billing since DATE X and ask for the credit for reduced line rental back - advisor will initially say 'no chance', if so, escalate to coach or manaher, most coaches will give benefit of the doubt and issue a credit/gesture of goodwill to your account.
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Old 03-02-2008, 20:20
Horizon
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I like how BT say line rental is going up by 75p....£10.50 to £11.75 is not 75p last time I looked.

I have a BT line in my house but this is used by other family members. Can anyone tell me if I switch to Option 3, do you still get charged a connection fee per call and if so, how much is it? thanks. Bt's web site is very unclear on charges
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Old 03-02-2008, 23:30
timboy
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I like how BT say line rental is going up by 75p....£10.50 to £11.75 is not 75p last time I looked.
That is because the line rental has went up for £11.00 to £11.75, not £10.50 to £11.75. £10.50 is the paper free rental charge due to the 50p a month discount. That discount is increasing to £1.25 so paper free billing customers pay the same amount.

I have a BT line in my house but this is used by other family members. Can anyone tell me if I switch to Option 3, do you still get charged a connection fee per call and if so, how much is it? thanks. Bt's web site is very unclear on charges
No connection fee for 'free calls'.
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Old 04-02-2008, 19:06
Horizon
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...thanks for that.
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Old 15-02-2008, 19:06
Time Bandit
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Perhaps I am joining this discussion a little late in the day but I am currently a BT Option 1 user and the forthcoming price changes have convinced me of the need to go with Primus (or the like).

If, as many have suggested, I use Primus (with the mobile add on) to get free evening and weekends and then also use 18185 for cheaper daytime calls I am wondering what Primus gets out of this?

Surely there must be some kind of tie-in or minimum number of calls otherwise they get nothing particularly if I go for an orchid as well.

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Old 15-02-2008, 20:06
ney
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The new 'evening rate' is an utter disgrace!
I only make the required 6 chargeable calls to avoid the fees for caller display and BT answer, I wonder if so called 'free' weekend calls will qualify for this purpose?
Im lucky if I make 3 or 4 chargable calls in a month at times I have been using BT broadband talk for my free evening and weekend calls. We also make one chargable call a month via BT broadband talk. Service charges are usally more then the cost of my calls when buill comes in every 3 months. I pay £5 a week towards BT bill via the BT payment card. So when bill comes in 60% or 70% of bill is already payed for.

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Old 15-02-2008, 20:08
Heinz
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If, as many have suggested, I use Primus (with the mobile add on) to get free evening and weekends and then also use 18185 for cheaper daytime calls I am wondering what Primus gets out of this?
Not a lot is the answer (they hope you'll put your daytime/international/non-geo calls via them but the savvy customer won't be doing that in a hurry).
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Old 16-02-2008, 10:12
Time Bandit
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I spoke briefly to Primus on the (BT) phone yesterday and was told that they had been inundated with requests since BT announced its changes (apparently the moneysavingexpert guy was on GMTV during the week encouraging people to shop around.)

If they suddenly get a load of new customers, many switched on to mse, one can only imagine that they are going to be a lot of extra work for not a lot of extra reward.

I wonder then whether they will eventually be forced to adopt the BT model and require minimum number of chargeable calls to qualify for the freebies?
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