Help! I've been an idiot - Mobiles Direct

MavisConsuela · 01-02-2008, 09:49

A cople of days ago i was offered an upgrade on my phone as it was near the end of my contract. I stupidly assumed this was either carphon or virgin mobile (my network). I accepted the offer, they moved me to the 3 network and i recieved it in the post today.

The phone came with no invoice this morning, just an unpersonalised letter from mobiles direct. On their website all of the phone numbers they have link to the carphone or e2save, as they claim they are an affiliate. However Carphone have no knowledge of this specific phone being sold.

After looking through the website i found that Mobiles direct are ownded by Landmark, so i'm trying to get through to them when their customer service place opens at 10.

I still can't help but think i've been royally done up the wrong'un.

Any advice?

prking · 01-02-2008, 09:57

At the bottom of the front page of the Mobiles Direct website it says "Copyright © CPW PLC 2001 to 2008", if you click on that it takes you to a page saying it is Copyright Carphone Warehouse.
Hopefully, this means they are affiliated and you haven't been done good and proper like.

MavisConsuela · 01-02-2008, 10:23

No one knows whats happening. Mobiles direct claim theyre experiencing a very high volume, which i think is a blatant lie. Carphone claim they have no idea where i've got my phone from, so i rang 3 who also have no idea. The number for landmark is apparently not working and is just a test call or something.

I can't just return the phone in the post because it will go to e2save and carphone, who claim to not know anything about mobiles direct, even though their adress has been posted in the section where i asked to return the phone.

This is so confusing, at least i haven't been charged yet.

cwmparc · 01-02-2008, 22:30

Stop the direct debit with your bank, you'll soon find out who you are dealing with.

Running Water · 02-02-2008, 09:58

Mobiles Direct is affiliated to e2save.com which is a trading division of The Carphone Warehouse Limited.

The Carphone Warehouse Limited is incorporated and registered in England and Wales. Registered Office: 1 Portal Way London W3 6RS.
Registered Number: 02142673 VAT Number:744032068

from the about us page.

01-02-2008, 09:49	#1
MavisConsuela Inactive Member Join Date: Aug 2007 Location: North East Posts: 1,302	Help! I've been an idiot - Mobiles Direct A cople of days ago i was offered an upgrade on my phone as it was near the end of my contract. I stupidly assumed this was either carphon or virgin mobile (my network). I accepted the offer, they moved me to the 3 network and i recieved it in the post today. The phone came with no invoice this morning, just an unpersonalised letter from mobiles direct. On their website all of the phone numbers they have link to the carphone or e2save, as they claim they are an affiliate. However Carphone have no knowledge of this specific phone being sold. After looking through the website i found that Mobiles direct are ownded by Landmark, so i'm trying to get through to them when their customer service place opens at 10. I still can't help but think i've been royally done up the wrong'un. Any advice?

01-02-2008, 09:57	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	At the bottom of the front page of the Mobiles Direct website it says "Copyright © CPW PLC 2001 to 2008", if you click on that it takes you to a page saying it is Copyright Carphone Warehouse. Hopefully, this means they are affiliated and you haven't been done good and proper like.

01-02-2008, 10:23	#3
MavisConsuela Inactive Member Join Date: Aug 2007 Location: North East Posts: 1,302	No one knows whats happening. Mobiles direct claim theyre experiencing a very high volume, which i think is a blatant lie. Carphone claim they have no idea where i've got my phone from, so i rang 3 who also have no idea. The number for landmark is apparently not working and is just a test call or something. I can't just return the phone in the post because it will go to e2save and carphone, who claim to not know anything about mobiles direct, even though their adress has been posted in the section where i asked to return the phone. This is so confusing, at least i haven't been charged yet.

01-02-2008, 22:30	#4
cwmparc Forum Member Join Date: Dec 2005 Location: South Wales Posts: 359	Stop the direct debit with your bank, you'll soon find out who you are dealing with.

02-02-2008, 09:58	#5
Running Water Forum Member Join Date: Jan 2008 Posts: 768	Mobiles Direct is affiliated to e2save.com which is a trading division of The Carphone Warehouse Limited. The Carphone Warehouse Limited is incorporated and registered in England and Wales. Registered Office: 1 Portal Way London W3 6RS. Registered Number: 02142673 VAT Number:744032068 from the about us page.

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Help! I've been an idiot - Mobiles Direct