Lost contract phone??

carmella17 · 03-02-2008, 17:45

Hiya,
I lost my handbag last night

and my phone was in it. Its on an 18 mnth 02 conract and think it expires in about four months. I rang up and cancelled my phone but because i dont have insurance i have to buy a new handset. So do i like go and buy a pay and go phone and ask them to send me a new simcard and put that into it? And will the sim card be on my same contract?? Im so confused by it all! What do i do!!
x x x

Running Water · 03-02-2008, 18:26

You need to ask O2 to send you a new SIM card with the same mobile number on the same account.

Because you don't have insurance, you'll need to buy an O2 Pay & Go phone. Then, put the new SIM they send you into the PAYG phone. You'll still be entitled to an upgrade in 4 months time, but it will be based on the phone you lost, so perhaps it would be best to invest in a cheap phone and then let O2 offer you an expensive one for free when the time comes to upgrade. You don't want to go and buy a Pay & Go phone now for £200 and then have O2 offer you a £150 one at your upgrade time.

carmella17 · 03-02-2008, 19:17

THanks very much for that!

x x x

!!11oneone · 04-02-2008, 11:14

Check your home insurance. Your phone might be covered on that.

cressida100 · 04-02-2008, 21:02

Quote:

Originally Posted by !!11oneone

Check your home insurance. Your phone might be covered on that.

Unless it's actually added as an extra it is not normally covered on your contents insurance. I just added my N95 to my contents insurance and the premium is £28 per year. Not bad compared to other insurance I checked out. Same amount of cover, but £50 excess as on rest of the policy.

Last edited by cressida100 : 04-02-2008 at 21:03. Reason: Typing too quickly!

MaxCherry · 04-02-2008, 21:52

Quote:

Originally Posted by carmella17

Hiya,
I lost my handbag last night

and my phone was in it. Its on an 18 mnth 02 conract and think it expires in about four months. I rang up and cancelled my phone but because i dont have insurance i have to buy a new handset. So do i like go and buy a pay and go phone and ask them to send me a new simcard and put that into it? And will the sim card be on my same contract?? Im so confused by it all! What do i do!!
x x x

Sorry to hear that.

I lost my contract phone a few years ago without insurance. I rang T-Mob (one2one in thoes days) and they offered me cut price handsets. They said these handsets were reconditioned phones that people had trialed for a week and then sent them back. I think I only paid £10 for a decent Nokia handset.

!!11oneone · 05-02-2008, 12:15

Quote:

Originally Posted by cressida100

Unless it's actually added as an extra it is not normally covered on your contents insurance. I just added my N95 to my contents insurance and the premium is £28 per year. Not bad compared to other insurance I checked out. Same amount of cover, but £50 excess as on rest of the policy.

Not always, my policy automatically includes items carried with you up to £1000 (in case of mugging and all that) for MP3s players, camera etc. I asked did it include mobile phones, and it does.

acoolwelshbloke · 05-02-2008, 15:53

Quote:

Originally Posted by !!11oneone

Not always, my policy automatically includes items carried with you up to £1000 (in case of mugging and all that) for MP3s players, camera etc. I asked did it include mobile phones, and it does.

Well that's your policy, as standard home insurance does not cover mobiles unless you ask and normally you pay extra for the coverage!

!!11oneone · 05-02-2008, 15:59

All I'm saying is that it's worth asking. Mine is a standard contents insurance policy, and I'm covered without having asked for it. That's all.

03-02-2008, 17:45	#1
carmella17 Forum Member Join Date: Jul 2007 Posts: 468	Lost contract phone?? Hiya, I lost my handbag last night and my phone was in it. Its on an 18 mnth 02 conract and think it expires in about four months. I rang up and cancelled my phone but because i dont have insurance i have to buy a new handset. So do i like go and buy a pay and go phone and ask them to send me a new simcard and put that into it? And will the sim card be on my same contract?? Im so confused by it all! What do i do!! x x x

03-02-2008, 18:26	#2
Running Water Forum Member Join Date: Jan 2008 Posts: 768	You need to ask O2 to send you a new SIM card with the same mobile number on the same account. Because you don't have insurance, you'll need to buy an O2 Pay & Go phone. Then, put the new SIM they send you into the PAYG phone. You'll still be entitled to an upgrade in 4 months time, but it will be based on the phone you lost, so perhaps it would be best to invest in a cheap phone and then let O2 offer you an expensive one for free when the time comes to upgrade. You don't want to go and buy a Pay & Go phone now for £200 and then have O2 offer you a £150 one at your upgrade time.

03-02-2008, 19:17	#3
carmella17 Forum Member Join Date: Jul 2007 Posts: 468	THanks very much for that! x x x

04-02-2008, 11:14	#4
!!11oneone Forum Member Join Date: Sep 2005 Posts: 3,807	Check your home insurance. Your phone might be covered on that.

04-02-2008, 21:02	#5
cressida100 Forum Member Join Date: Dec 2007 Location: Gloucestershire Posts: 3,528	Quote: Originally Posted by !!11oneone Check your home insurance. Your phone might be covered on that. Unless it's actually added as an extra it is not normally covered on your contents insurance. I just added my N95 to my contents insurance and the premium is £28 per year. Not bad compared to other insurance I checked out. Same amount of cover, but £50 excess as on rest of the policy. Last edited by cressida100 : 04-02-2008 at 21:03. Reason: Typing too quickly!

04-02-2008, 21:52	#6
MaxCherry Forum Member Join Date: Feb 2005 Location: Manchester Posts: 8,825	Quote: Originally Posted by carmella17 Hiya, I lost my handbag last night and my phone was in it. Its on an 18 mnth 02 conract and think it expires in about four months. I rang up and cancelled my phone but because i dont have insurance i have to buy a new handset. So do i like go and buy a pay and go phone and ask them to send me a new simcard and put that into it? And will the sim card be on my same contract?? Im so confused by it all! What do i do!! x x x Sorry to hear that. I lost my contract phone a few years ago without insurance. I rang T-Mob (one2one in thoes days) and they offered me cut price handsets. They said these handsets were reconditioned phones that people had trialed for a week and then sent them back. I think I only paid £10 for a decent Nokia handset.

05-02-2008, 12:15	#7
!!11oneone Forum Member Join Date: Sep 2005 Posts: 3,807	Quote: Originally Posted by cressida100 Unless it's actually added as an extra it is not normally covered on your contents insurance. I just added my N95 to my contents insurance and the premium is £28 per year. Not bad compared to other insurance I checked out. Same amount of cover, but £50 excess as on rest of the policy. Not always, my policy automatically includes items carried with you up to £1000 (in case of mugging and all that) for MP3s players, camera etc. I asked did it include mobile phones, and it does.

05-02-2008, 15:53	#8
acoolwelshbloke Forum Member Join Date: Mar 2006 Location: Swansea, UK. Posts: 2,469	Quote: Originally Posted by !!11oneone Not always, my policy automatically includes items carried with you up to £1000 (in case of mugging and all that) for MP3s players, camera etc. I asked did it include mobile phones, and it does. Well that's your policy, as standard home insurance does not cover mobiles unless you ask and normally you pay extra for the coverage!

05-02-2008, 15:59	#9
!!11oneone Forum Member Join Date: Sep 2005 Posts: 3,807	All I'm saying is that it's worth asking. Mine is a standard contents insurance policy, and I'm covered without having asked for it. That's all.

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Lost contract phone??