mail.btinternet.com - Error Sending mail |
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13-02-2008, 21:28
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#1 |
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Forum Member
Join Date: Jul 2005
Posts: 25
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mail.btinternet.com - Error Sending mail
anyone else having problems sending mail via via mail.btinternet.com ? - just started getting this problem over the last 8 hours. Inbound e-mail is fine.
anyone ? |
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13-02-2008, 22:10
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#2 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Services: Topfield & Digitalstream Freeview, Humax Freesat, Youview, Acer Revo IPTV
Posts: 19,577
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What is the full message you are getting from the BT mail server?
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13-02-2008, 22:18
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#3 |
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Forum Member
Join Date: Oct 2004
Location: Middesbrough (via Manchester)
Posts: 37,346
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More specifically, what error code do you get? The 0x800CCC## one.
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13-02-2008, 22:24
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#4 |
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Forum Member
Join Date: Jun 2004
Location: London
Posts: 4,172
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Mine went through straight away.......sent an email from a BT account to a non BT account...took seconds.
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13-02-2008, 22:36
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#5 |
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Forum Member
Join Date: Jan 2002
Location: Londinium
Services: SkyHD Anytime+ Multiroom, Hotbird @ 13, Astra @ 19, Freeview, BT Infinity
Posts: 387
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Yes, me too (problems that is)
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13-02-2008, 22:56
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#6 |
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Forum Member
Join Date: Jan 2002
Location: Londinium
Services: SkyHD Anytime+ Multiroom, Hotbird @ 13, Astra @ 19, Freeview, BT Infinity
Posts: 387
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Just spoke to a BT CSA (after faffing for 25 minutes and 5 calls to get through their awful CTI) who confirmed that there is maintenance on the e-mail server right now and it will clear at midnight. I suggested they post a message to that effect on the broadband problems page to avoid getting all the calls and was met with incomprehension.
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13-02-2008, 23:59
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#7 |
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Forum Member
Join Date: Jul 2005
Posts: 25
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pretty sure it's a BT mail server problem (or network issue) - as I can't telnet to their server from a command line - so I don't think Outlook Express is the issue. Internet is fine and incoming mail is OK too.
I'm going to try again first thing in the morning. |
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14-02-2008, 06:38
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#8 |
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Forum Member
Join Date: Dec 2003
Location: South Bucks
Services: Sky+, O2 Broadband
Posts: 83
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This is still broke for me this morning.
The only way around it at the moment is to either use port 587 with mail.btinternet.com or use smtp.btinternet.com . You may also find that rebooting your router will give you a new IP address which may also work, as I believe it is on affecting a certain range of address. |
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14-02-2008, 07:37
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#9 |
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Forum Member
Join Date: Jan 2002
Location: Londinium
Services: SkyHD Anytime+ Multiroom, Hotbird @ 13, Astra @ 19, Freeview, BT Infinity
Posts: 387
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Still broke for me. I rebooted and still got the problem. So much for custromer service advice.
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14-02-2008, 09:04
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#10 |
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Forum Member
Join Date: Jan 2002
Location: Londinium
Services: SkyHD Anytime+ Multiroom, Hotbird @ 13, Astra @ 19, Freeview, BT Infinity
Posts: 387
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Receiving e-mails OK but can't send Could it be the Norton Symantec firewall?
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14-02-2008, 09:47
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#11 |
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Forum Member
Join Date: Jul 2005
Posts: 25
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it's definitely a BT problem - still can't connect via mail.btinternet.com this morning (either via Outlook or via telnet on port 25).
However, I've changed over my outgoing mail server to smtp.btinternet.com using outgoing server authentication (BT username and password) and it's all working now. I'm going to check again tommorow to see if it's cleared and change it back then. thanks for all the suggestions and help. |
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14-02-2008, 09:56
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#12 |
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Forum Member
Join Date: Jan 2002
Location: Londinium
Services: SkyHD Anytime+ Multiroom, Hotbird @ 13, Astra @ 19, Freeview, BT Infinity
Posts: 387
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Re-read kevinduke's post. I rebooted my PC but not my router. I'll try that tonight.
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14-02-2008, 10:00
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#13 |
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Forum Member
Join Date: Oct 2004
Location: Bristol
Services: Tivio,XL,BB-60mg
Posts: 340
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BT Mail
Just sent a couple of emails and both received other end.
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14-02-2008, 10:43
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#14 |
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Forum Member
Join Date: Dec 2003
Location: Essex, England
Services: Freeview: Topfield TF5800PVR, Broadband: BT BB Opt 3
Posts: 38
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I found this problem last night with both my parents email and my grandparents. Telneting to mail.btinternet.com on port 25 (smtp) no longer works.
I confirm that changing the outgoing (smtp) address in outlook/thunderbird/outlook express to smtp.btinternet.com fixes the problem. I can't believe a big company such as bt would change settings which stops the settings they tell you to use on their website working  . Unfortunately that company seems to have been going downhill for a while now  .
Last edited by samo : 14-02-2008 at 10:49. Reason: typos |
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14-02-2008, 11:37
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#15 |
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Forum Member
Join Date: Jan 2002
Location: Londinium
Services: SkyHD Anytime+ Multiroom, Hotbird @ 13, Astra @ 19, Freeview, BT Infinity
Posts: 387
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The CSA explicitly told me to check that it WAS set to mail.btinternet.com
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14-02-2008, 12:13
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#16 | |
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Forum Member
Join Date: Dec 2003
Location: Essex, England
Services: Freeview: Topfield TF5800PVR, Broadband: BT BB Opt 3
Posts: 38
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Quote:
Code:
sam@samtek-desktop:~$ telnet mail.btinternet.com 25 Trying 217.146.188.192... sam@samtek-desktop:~$ telnet smtp.btinternet.com 25 Trying 217.12.12.124... Connected to post.btinternet.com. Escape character is '^]'. 220 smtp804.mail.ukl.yahoo.com ESMTP |
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14-02-2008, 12:29
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#17 | |
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Forum Member
Join Date: Nov 2003
Location: South Coast
Posts: 543
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Quote:
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14-02-2008, 12:42
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#18 | |
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Forum Member
Join Date: Dec 2003
Location: Essex, England
Services: Freeview: Topfield TF5800PVR, Broadband: BT BB Opt 3
Posts: 38
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Quote:
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14-02-2008, 13:42
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#19 | |
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Forum Member
Join Date: Jul 2005
Posts: 25
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Quote:
Try a traceroute to see how far you get |
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14-02-2008, 13:48
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#20 |
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Forum Member
Join Date: Dec 2003
Location: Essex, England
Services: Freeview: Topfield TF5800PVR, Broadband: BT BB Opt 3
Posts: 38
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Unfortunately it's not:
Code:
sam@samtek-desktop:~$ telnet mail.btinternet.com 25 Trying 217.146.188.192... sam@samtek-desktop:~$ telnet mail.btinternet.com 110 Trying 217.146.188.192... Connected to pop-smtp1-f.bt.mail.vip.ird.yahoo.com. Escape character is '^]'. +OK hello from popgate on pop803.mail.ird.yahoo.com 2.38.1 |
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14-02-2008, 18:22
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#21 |
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Forum Member
Join Date: Jan 2002
Location: Londinium
Services: SkyHD Anytime+ Multiroom, Hotbird @ 13, Astra @ 19, Freeview, BT Infinity
Posts: 387
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All lovely again - no action taken so I guess it was a BT issue?
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18-02-2008, 18:10
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#22 |
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Forum Member
Join Date: Nov 2006
Posts: 1
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I've had intermitent problems on both main account and subaccount using Outlook 2003/7 since December 2007 - all fine before then. Today the subaccount stopped working (connection to server failed 0x800CCC0F CONNECTION_DROPPED Connection closed ). Testing the settings using the button in account setup connected to both incoming and outgoing servers but failed to send or receive.
Tried changing the smtp server address as above - sending then worked. Made a guess and changed the pop3 server address to pop3.btinternet.com - that then worked. But the main account (different PC, same broadband connection, apparently same config) is still working fine on mail.btinternet.com! Bizarre. I suspect some sort of DNS caching problem. |
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15-04-2008, 11:29
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#23 |
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Forum Member
Join Date: Nov 2007
Posts: 84
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mail.btinternet.com - can't send email
This problem is driving me mad. I've tried all known solutions and combinations to try and send mail within Outlook on a PC with Exchange Services installed on it.
Ports 25, 465 and 587 don't work, SSL and outgoing authentication have been enabled and yet I'm still receiving the same problem. Does anybody have any other potential solutions for this please? Many thanks! |
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15-04-2008, 14:17
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#24 |
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Forum Member
Join Date: Dec 2003
Location: South Bucks
Services: Sky+, O2 Broadband
Posts: 83
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Is there anything here that helps.
http://www.beta.bt.com/bta/forums/th...=2939&tstart=0[ |
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15-04-2008, 16:02
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#25 |
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Forum Member
Join Date: Nov 2007
Posts: 84
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Thanks for the link, will have a look through!
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