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mail.btinternet.com - Error Sending mail


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Old 13-02-2008, 21:28
isujosh
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anyone else having problems sending mail via via mail.btinternet.com ? - just started getting this problem over the last 8 hours. Inbound e-mail is fine.

anyone ?
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Old 13-02-2008, 22:10
gomezz
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What is the full message you are getting from the BT mail server?
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Old 13-02-2008, 22:18
Carmen Queasy
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More specifically, what error code do you get? The 0x800CCC## one.
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Old 13-02-2008, 22:24
ClarkF1
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Mine went through straight away.......sent an email from a BT account to a non BT account...took seconds.
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Old 13-02-2008, 22:36
gianni
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Yes, me too (problems that is)
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Old 13-02-2008, 22:56
gianni
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Just spoke to a BT CSA (after faffing for 25 minutes and 5 calls to get through their awful CTI) who confirmed that there is maintenance on the e-mail server right now and it will clear at midnight. I suggested they post a message to that effect on the broadband problems page to avoid getting all the calls and was met with incomprehension.
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Old 13-02-2008, 23:59
isujosh
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pretty sure it's a BT mail server problem (or network issue) - as I can't telnet to their server from a command line - so I don't think Outlook Express is the issue. Internet is fine and incoming mail is OK too.

I'm going to try again first thing in the morning.
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Old 14-02-2008, 06:38
kevinduke
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This is still broke for me this morning.

The only way around it at the moment is to either use port 587 with mail.btinternet.com or use smtp.btinternet.com .

You may also find that rebooting your router will give you a new IP address which may also work, as I believe it is on affecting a certain range of address.
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Old 14-02-2008, 07:37
gianni
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Still broke for me. I rebooted and still got the problem. So much for custromer service advice.
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Old 14-02-2008, 09:04
gianni
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Receiving e-mails OK but can't send Could it be the Norton Symantec firewall?
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Old 14-02-2008, 09:47
isujosh
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it's definitely a BT problem - still can't connect via mail.btinternet.com this morning (either via Outlook or via telnet on port 25).

However, I've changed over my outgoing mail server to smtp.btinternet.com using outgoing server authentication (BT username and password) and it's all working now.

I'm going to check again tommorow to see if it's cleared and change it back then.

thanks for all the suggestions and help.
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Old 14-02-2008, 09:56
gianni
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Re-read kevinduke's post. I rebooted my PC but not my router. I'll try that tonight.
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Old 14-02-2008, 10:00
HANHAM97
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Just sent a couple of emails and both received other end.
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Old 14-02-2008, 10:43
samo
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I found this problem last night with both my parents email and my grandparents. Telneting to mail.btinternet.com on port 25 (smtp) no longer works.

I confirm that changing the outgoing (smtp) address in outlook/thunderbird/outlook express to smtp.btinternet.com fixes the problem.

I can't believe a big company such as bt would change settings which stops the settings they tell you to use on their website working . Unfortunately that company seems to have been going downhill for a while now .

Last edited by samo : 14-02-2008 at 10:49. Reason: typos
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Old 14-02-2008, 11:37
gianni
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The CSA explicitly told me to check that it WAS set to mail.btinternet.com
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Old 14-02-2008, 12:13
samo
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The CSA explicitly told me to check that it WAS set to mail.btinternet.com
I think this proves that they are wrong:
Code:
sam@samtek-desktop:~$ telnet mail.btinternet.com 25
Trying 217.146.188.192...

sam@samtek-desktop:~$ telnet smtp.btinternet.com 25
Trying 217.12.12.124...
Connected to post.btinternet.com.
Escape character is '^]'.
220 smtp804.mail.ukl.yahoo.com ESMTP
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Old 14-02-2008, 12:29
littleboo
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I think this proves that they are wrong:
Code:
sam@samtek-desktop:~$ telnet mail.btinternet.com 25
Trying 217.146.188.192...
 
sam@samtek-desktop:~$ telnet smtp.btinternet.com 25
Trying 217.12.12.124...
Connected to post.btinternet.com.
Escape character is '^]'.
220 smtp804.mail.ukl.yahoo.com ESMTP
I'm using mail.btinternet.com without any problems.
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Old 14-02-2008, 12:42
samo
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I'm using mail.btinternet.com without any problems.
Interesting. This confirms kevinduke's post, saying it's only affecting certain ip ranges. Could it be that bt have accidentally blocked some of it's own ip's from smtp access to mail.btinternet.com?
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Old 14-02-2008, 13:42
isujosh
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telnet mail.btinternet.com 25
Trying 217.146.188.192...
I can successfuly telnet to mail.btinternet.com (which is also on 217.146.188.192) from another machine - so it's probably a BT network routing issue that's causing the problem.

Try a traceroute to see how far you get
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Old 14-02-2008, 13:48
samo
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Unfortunately it's not:
Code:
sam@samtek-desktop:~$ telnet mail.btinternet.com 25
Trying 217.146.188.192...

sam@samtek-desktop:~$ telnet mail.btinternet.com 110
Trying 217.146.188.192...
Connected to pop-smtp1-f.bt.mail.vip.ird.yahoo.com.
Escape character is '^]'.
+OK hello from popgate on pop803.mail.ird.yahoo.com 2.38.1
edit: It's not a problem because I've just changed my parents settings to smtp.btinternet.com and it's all working fine; i'm just curious now.
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Old 14-02-2008, 18:22
gianni
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All lovely again - no action taken so I guess it was a BT issue?
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Old 18-02-2008, 18:10
frodo95
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I've had intermitent problems on both main account and subaccount using Outlook 2003/7 since December 2007 - all fine before then. Today the subaccount stopped working (connection to server failed 0x800CCC0F CONNECTION_DROPPED Connection closed ). Testing the settings using the button in account setup connected to both incoming and outgoing servers but failed to send or receive.

Tried changing the smtp server address as above - sending then worked. Made a guess and changed the pop3 server address to pop3.btinternet.com - that then worked. But the main account (different PC, same broadband connection, apparently same config) is still working fine on mail.btinternet.com!

Bizarre. I suspect some sort of DNS caching problem.
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Old 15-04-2008, 11:29
Steve_2000
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This problem is driving me mad. I've tried all known solutions and combinations to try and send mail within Outlook on a PC with Exchange Services installed on it.

Ports 25, 465 and 587 don't work, SSL and outgoing authentication have been enabled and yet I'm still receiving the same problem.

Does anybody have any other potential solutions for this please? Many thanks!
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Old 15-04-2008, 14:17
kevinduke
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Is there anything here that helps.
http://www.beta.bt.com/bta/forums/th...=2939&tstart=0[
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Old 15-04-2008, 16:02
Steve_2000
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Thanks for the link, will have a look through!
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