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T-Mobile Voicemail
Adam D
13-02-2008
They havnt always charged for this have they?

I seem to remember it was included in my flext allowence, but looking at my bill it has charged for the couple of calls i made to it.

Any ideas?
Talizman
13-02-2008
Tmobile have been charging for voicemail for about a year or so.
Adam D
14-02-2008
i have been with them just over a year, (18month contract) and im sure i wasnt charged for this when i got it,

I thought that the contract couldnt be changed by them as per the tearms and conditions or something along the lines?
Running Water
14-02-2008
Originally Posted by Adam D:
“i have been with them just over a year, (18month contract) and im sure i wasnt charged for this when i got it,

I thought that the contract couldnt be changed by them as per the tearms and conditions or something along the lines?”

Usually quite the opposite - and you can only leave if the changed terms alter your tariff considerably or leave you in a worse position.

In this case I would say yes, it's altered your tariff considerably. Ring them up and ask what's happened.
Matt D
15-02-2008
Cheeky gits.

When I signed up with T-Mobile in September, although Voicemail wasn't included in the standard Flext tariffs, it *was* definitely included in my Flext+Web'n'Walk tariff.

Just checked the T-Mobile website...

Quote:
“Not included in your allowance
UK voicemail retrieval 12p per minute”

Geordiesaz
17-02-2008
hey, if you have changed your price plan or even upgrade for your phone, you will be charged for voicemail. As now Voicemail is being charged on to the bill, as t-mobile have improved there flext tarrif.
If you havent either changed your price plan or upgrade your phone then you shouldnt have been charged for your voicemail at all and should ring them up and ask them why you have been charged for voicemail when you are on the old flext plans.
You should have been advised of this if you have changed your price plan.
dangermouse1986
17-02-2008
Originally Posted by Geordiesaz:
“hey, if you have changed your price plan or even upgrade for your phone, you will be charged for voicemail. As now Voicemail is being charged on to the bill, as t-mobile have improved there flext tarrif.
If you havent either changed your price plan or upgrade your phone then you shouldnt have been charged for your voicemail at all and should ring them up and ask them why you have been charged for voicemail when you are on the old flext plans.
You should have been advised of this if you have changed your price plan.”

This only applies if you changed your price plan...if you upgraded and remained on your plan then it stays the same, if you changed your plan or have done a general pp change them from August 07 vmail is charged additionally.
Steven L Hunter
17-02-2008
I think charging for Voicemail is terrible if they have to charge for it why don't they offer it for £1.50 per month or Free if you want it with less features like what you get with the home phone service. I noticed from CPW's tariff guide book that Orange have started charging 12p/min for it now as well which is a cheek especially when they switched their voicemail to a crap one.
premiumrate
18-02-2008
Well for all I can say for T-Mobile it appears to be a blatent attempt at recouping some of the original losses made by Flext (which didn't make a profit at all when it first started) and also to compensate for the reduced roaming rates in Europe that were enforced last summer.
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