lost phone and no insurance - Please help

roylee77 · 14-02-2008, 23:27

hi guys

My dad has just got the LG Viewity on contract with orange £35 per month. He has had it for 3 days and lost it and there is no insurance cover!!!

Does anyone know what his rights are within the contract or what the best option for him to take is

Cheers

skimminstones · 14-02-2008, 23:29

You are going to have to get a phone yourself to use. You cant cancel the contract without giving them the phone back.

Ricardodaforce · 15-02-2008, 06:04

Without Orange Care he is stuffed. He will have to contact CS to get a replacement SIM card. He will then have to buy a phone to put it in. He can't buy a Viewty from Orange they are only available to new/upgrading customers.
Tell him not to decline Orange Care next time. Lesson learned.

goomba · 15-02-2008, 10:05

Have Orange stopped doing the Emergency Care?

g-bhxu · 15-02-2008, 10:29

He might be covered on his house insurance.

Ricardodaforce · 15-02-2008, 11:12

Quote:

Originally Posted by goomba

Have Orange stopped doing the Emergency Care?

Emergency Care is a product offered to customers who do not currently have Care. It includes a replacement at a reduced rate plus a subscription (minimum 30 days) to Orange Care. Emergency care covers the phone, battery, SIM and charger. Emergency Care is subject to a fee of either £30 or £100 dependant on the handset plus £6 per month subscription to Orange Care.Customer services will be able to confirm the applicable fee for the Viewty.

Lawe13 · 15-02-2008, 13:47

Definitely ring 07973100150 and ask to speak to the Insurance team. You can get Emergency Care as stated above, so all is not lost.

14-02-2008, 23:27	#1
roylee77 Forum Member Join Date: Sep 2006 Posts: 37	lost phone and no insurance - Please help hi guys My dad has just got the LG Viewity on contract with orange £35 per month. He has had it for 3 days and lost it and there is no insurance cover!!! Does anyone know what his rights are within the contract or what the best option for him to take is Cheers

14-02-2008, 23:29	#2
skimminstones Inactive Member Join Date: Jun 2006 Posts: 8,186	You are going to have to get a phone yourself to use. You cant cancel the contract without giving them the phone back.

15-02-2008, 06:04	#3
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Without Orange Care he is stuffed. He will have to contact CS to get a replacement SIM card. He will then have to buy a phone to put it in. He can't buy a Viewty from Orange they are only available to new/upgrading customers. Tell him not to decline Orange Care next time. Lesson learned.

15-02-2008, 10:05	#4
goomba Forum Member Join Date: Mar 2007 Posts: 5,444	Have Orange stopped doing the Emergency Care?

15-02-2008, 10:29	#5
g-bhxu Forum Member Join Date: Oct 2005 Location: Lincolnshire, UK Posts: 1,937	He might be covered on his house insurance.

15-02-2008, 11:12	#6
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by goomba Have Orange stopped doing the Emergency Care? Emergency Care is a product offered to customers who do not currently have Care. It includes a replacement at a reduced rate plus a subscription (minimum 30 days) to Orange Care. Emergency care covers the phone, battery, SIM and charger. Emergency Care is subject to a fee of either £30 or £100 dependant on the handset plus £6 per month subscription to Orange Care.Customer services will be able to confirm the applicable fee for the Viewty.

15-02-2008, 13:47	#7
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Definitely ring 07973100150 and ask to speak to the Insurance team. You can get Emergency Care as stated above, so all is not lost.

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lost phone and no insurance - Please help