Hi all!
Im on the look for a good pay monthly contract
Basically the phone needs to be a nokia..unless its sim only deal...
and tariff wise Im looking for something that at worst gives me minimum 300 minutes per month, and around 100+ texts per month.
Ive got a contract with three, and in late 2006 i signed what i thought was a good contract in store...im currently in month 16, so looking at my options. They gave me 18 months @15pounds per month, with 6 months at 600 minutes and 2000 texts, but from month 7 onwards this dropped down to 300mins and 1000 texts.
But i have had a few issues with them! I called today to find out my expiry date, and was greeted by one of their team with the "good" news i could upgrade early. Having a contract with tmobile, I assumed (to my haste!!) that it would be a case of haggling for a better deal, maybe knocking off a few pounds off my line rental and also getting a middle of the road nokia phone too, something cool but not pricey. But to my disgust the person I spoke to just seemed not bothered about anything I had to say!
The conversation we had was not long, but the manner really bugged me. This guy seemed to be content on repeating himself over and over. His answer to any question about negotiation was "no, u must go onto a higher tarrif, you are not entitled to any discount" In addition he stated my contract was going to go back to the £30 pound a month rate at the end of my 18 months!! So when I asked about the mix and match rates, and if any loyalty discount could be made for changing to one of those, his response was " I see you are not interested in upgrading, so please do call us again when you are"....I had to stop him in his tracks!! I have never had a "sales" person end a conversation mid negotiation!!!
I wish I had checked my post before that call though...as I also had called them just before xmas, as they had messed up my bills and were charging me the original rate of £30 per month (Im meant to be getting each bill auto at half price for life). I went into my local 3 store (not a superdrug one), and the "manager" there decided he was having a bad day, and tried to have an argument with me needing my bills and phone on me, yet he failed to actually listen to my problem, and in the end had to speak to a member of his team who casually sat me down and sent an email to 3 with me?!! Is this company nuts or what?!!!
After getting passed around a million times I thought it was sorted, but only this evening i have noted again the bills have gone up again to £30 ugh!
So if anyone can give me advice on how to deal with 3...or should I leave them for a better deal somewhere else??
Im on the look for a good pay monthly contract
Basically the phone needs to be a nokia..unless its sim only deal...
and tariff wise Im looking for something that at worst gives me minimum 300 minutes per month, and around 100+ texts per month.
Ive got a contract with three, and in late 2006 i signed what i thought was a good contract in store...im currently in month 16, so looking at my options. They gave me 18 months @15pounds per month, with 6 months at 600 minutes and 2000 texts, but from month 7 onwards this dropped down to 300mins and 1000 texts.
But i have had a few issues with them! I called today to find out my expiry date, and was greeted by one of their team with the "good" news i could upgrade early. Having a contract with tmobile, I assumed (to my haste!!) that it would be a case of haggling for a better deal, maybe knocking off a few pounds off my line rental and also getting a middle of the road nokia phone too, something cool but not pricey. But to my disgust the person I spoke to just seemed not bothered about anything I had to say!
The conversation we had was not long, but the manner really bugged me. This guy seemed to be content on repeating himself over and over. His answer to any question about negotiation was "no, u must go onto a higher tarrif, you are not entitled to any discount" In addition he stated my contract was going to go back to the £30 pound a month rate at the end of my 18 months!! So when I asked about the mix and match rates, and if any loyalty discount could be made for changing to one of those, his response was " I see you are not interested in upgrading, so please do call us again when you are"....I had to stop him in his tracks!! I have never had a "sales" person end a conversation mid negotiation!!!
I wish I had checked my post before that call though...as I also had called them just before xmas, as they had messed up my bills and were charging me the original rate of £30 per month (Im meant to be getting each bill auto at half price for life). I went into my local 3 store (not a superdrug one), and the "manager" there decided he was having a bad day, and tried to have an argument with me needing my bills and phone on me, yet he failed to actually listen to my problem, and in the end had to speak to a member of his team who casually sat me down and sent an email to 3 with me?!! Is this company nuts or what?!!!
After getting passed around a million times I thought it was sorted, but only this evening i have noted again the bills have gone up again to £30 ugh!
So if anyone can give me advice on how to deal with 3...or should I leave them for a better deal somewhere else??



