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Old 20-02-2008, 07:06
wavejockglw
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Wavejock, i understand what your saying, but Scotland seems to be a particular problem and if your service was really that bad, you would not put up with it, however cheap. Only a mug would put up with that and risk losing important calls. Behave !
One can only judge by one's own experience and dropped calls are still an issue on 3 for me. It varies depending on handset and location of course but after 18 months with both Orange and Vodafone before returning to 3 I have noticed this drawback is far more pronounced on 3 and can only prusume that the robustness of the UMTS signal and the requirement to roam is a factor in my area. As stated above things should improve as both 3's network and T-Mobile's combine during this year.

What folks will tolerate in terms of seervice is down to how they use their service. As a low cost leisure device 3's performance is an option but I would not want my GP reliant on it!! I still know folks who stick to networks where they have to go to a window in their house to make calls!!
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Old 20-02-2008, 07:17
chris20
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i just find it very hard to believe that you still have drop calls what phone you got a lg or a nec every one i know on a phone website i go on and every one i am friends with whos is on 3 have never had any drop calls they some times dont get signal but drop calls never. i go traveling all over the place to see family and i have never had any drop calls.

One can only judge by one's own experience and dropped calls are still an issue on 3 for me. It varies depending on handset and location of course but after 18 months with both Orange and Vodafone before returning to 3 I have noticed this drawback is far more pronounced on 3 and can only prusume that the robustness of the UMTS signal and the requirement to roam is a factor in my area. As stated above things should improve as both 3's network and T-Mobile's combine during this year.

What folks will tolerate in terms of seervice is down to how they use their service. As a low cost leisure device 3's performance is an option but I would not want my GP reliant on it!! I still know folks who stick to networks where they have to go to a window in their house to make calls!!
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Old 20-02-2008, 10:25
acoolwelshbloke
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I have had a few droped calls mind as of late. "CONNECTION ERROR"

Although i have full signal.
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Old 20-02-2008, 16:49
Mr Cable
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...What folks will tolerate in terms of seervice is down to how they use their service...
That I agree on.

3 is (now) the most reliable network I've used in years and their 3G signal is FAR more 'robust' than those from other networks. Can't say I've had any problems with their 2G/EDGE roaming agreement either.

Yaay, we're back in 2006 with a certain person having an agenda against 3 - one the they haven't been harping on about much of late this is probably due to the fact;

a) We were all fed up with it

b) More and more people (and thread contributors) saw how 3 HAVE improved over the years

c) He's not actually been with 3 for a while (Until recently. Apparently.)

Click here for a list of THREADS STARTED (We're not just talking about posts, oh no, but THREADS STARTED) by wavejock in relation to 3. Especially the 2 separate threads he created in order to complain about the 75p streaming charge for Big Brother...

I'm frustrated that I had to post the link in the first place but as it is plain from post #19 of this thread, he'll may be reverting to his original status of posting negative information, often irrelevant to the thread/topic (Cashback ) just to validate his personal hatred of a mobile phone network.
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Old 20-02-2008, 21:08
blueboy
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That I agree on.

3 is (now) the most reliable network I've used in years and their 3G signal is FAR more 'robust' than those from other networks. Can't say I've had any problems with their 2G/EDGE roaming agreement either.

Yaay, we're back in 2006 with a certain person having an agenda against 3 - one the they haven't been harping on about much of late this is probably due to the fact;

a) We were all fed up with it

b) More and more people (and thread contributors) saw how 3 HAVE improved over the years

c) He's not actually been with 3 for a while (Until recently. Apparently.)

Click here for a list of THREADS STARTED (We're not just talking about posts, oh no, but THREADS STARTED) by wavejock in relation to 3. Especially the 2 separate threads he created in order to complain about the 75p streaming charge for Big Brother...

I'm frustrated that I had to post the link in the first place but as it is plain from post #19 of this thread, he'll may be reverting to his original status of posting negative information, often irrelevant to the thread/topic (Cashback ) just to validate his personal hatred of a mobile phone network.
But Wavejock not only has an LG Viewty, who he claims suffers signal loss and dropped calls, he then goes out and buys the 3 Broadband Mobile Dongle and complains he connects at slow speed or not at all. Why would he have bought the dongle if his Viewty was so poor? Why also does he own the three skypephone which is a 3 service?

All i can say is that Wavejock does not give an account of 3 based on the fact they are crap, but because he loves to read his own words and create unwarranted negativity. He has to moan about something !!

He needs to look at himself , stop deluding others when the evidence quite clearly on the basis of the amount of 3 services he uses and continues to use after slagging them off, tells you a different story.

Hell, i initially before joining 3 myself looked on these threads and believed 3 were the worst thing on the planet. I can now tell you thats total crap. Wholly satisfied with 3!!

Wavejock, please do us a favour and change network so we dont have to put up with this inconsistent diatribe.
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Old 20-02-2008, 22:16
malaikah
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Are all 3 contracts for 18 months?
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Old 20-02-2008, 23:48
blueboy
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Are all 3 contracts for 18 months?
Basically yes my freind.
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Old 21-02-2008, 07:13
chris20
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all networks are nearly 18 month contracts some are even moving to 24 and 36 month contracts.
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Old 21-02-2008, 07:53
wavejockglw
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Wavejock, please do us a favour and change network so we dont have to put up with this inconsistent diatribe.
Personalised nonsese snipped..... My comments have been very consistant. 3 is more useable then it has been in my area but is still far less reliable for voice calls than the other networks I have used. I get fed up with folks constantly trying to discredit genuine experience with comments like 'that was based on older handsets' etc, etc. I now have three devices that are current offerings and the Skypephone is the most reliable 3 handset I have ever used. The Viewty has lots of nice features but can act like an NEC sometimes with signals being present one second and gone the next when stationary! I now use 3 primarily for leisure and will put up with the less than perfect call reliability for the time being. (I have GSM available if the 3 experience becomes too frustrating!)

As far as the dongle goes it's fine for browsing where there is coverage. Quite often 3 don't seem to have a service available even in big cities where you might expect it. Speeds on the dongle with HSDPA vary between 300Kb/s and 800Kb/s where I have used it. Speedtest.net shows most 3 customers getting around 1Mb/s which is fine for browsing and a decent option at the price. The 3 mobile broadband service is a good extra if you want mobile Internet but it's not a replacement to hard-wired broadband in my experience.

The 3 experience in Scotland has improved but it's NOT as good as the reliability offered by GSM/UMTS integrated networks in my experience. It's one thing having coverage in theory but the signal has to be useable and often this is where the 3 experience is a let down. I hope this basic issue gets sorted this year with the combining of the T-Mobile and 3 networks as 3 have some good innovative services at decent prices and it's dissapointing hearing the same gripes from locals about the call relibility and poor customer support which I suspect has severely damaged 3's reputation.
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Old 21-02-2008, 07:58
chris20
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there internet thing is new so not much of the uk can get it but they aim to have 100percent coverage by the end of this year. http://www.three.co.uk/personal/prod...ollout_map.omp
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Old 21-02-2008, 12:46
Dave Edmonds
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Three's network is generally fine in the Leeds-Bradford area. However, their response for faulty handsets is not.

Be wary - even if you purchase the device from a retailer, they are unable to do anything but send the device away for firmware flashing. No repairs are able to be carried out on the device. All exchanges (they claim) have to go through the call centres even if you purchase the device from a store.

I have been without a working phone for 2 months with no sign of light at the end of the tunnel. Each call centre operative promises different solutions but refuses to action them, leaving me constantly having to visit the 3 store and deal with the staff in there to persuade them to call the customer services for me.

Simply put, if you're within your 14day "no quibble" period, take it back and get yourself a deal with some backup should things go wrong.
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Old 21-02-2008, 12:54
blueboy
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Three's network is generally fine in the Leeds-Bradford area. However, their response for faulty handsets is not.

Be wary - even if you purchase the device from a retailer, they are unable to do anything but send the device away for firmware flashing. No repairs are able to be carried out on the device. All exchanges (they claim) have to go through the call centres even if you purchase the device from a store.

I have been without a working phone for 2 months with no sign of light at the end of the tunnel. Each call centre operative promises different solutions but refuses to action them, leaving me constantly having to visit the 3 store and deal with the staff in there to persuade them to call the customer services for me.

Simply put, if you're within your 14day "no quibble" period, take it back and get yourself a deal with some backup should things go wrong.

If the phone was expensive, like my LG Viewty, i would claim the cost of repair of my own house insurance for accidental damage rather than send it off to 3 or any other network. They only flash the firmware . Never come back any better than when they went in.

I got a rather nice Nokia 6500 classic with my latest bargain deal. Never took any insurance out with that because i am gonna sell it. I am trying to say to everyone, dont buy the insurance, it is poor value for money and trying to claim is a minefield!
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Old 21-02-2008, 13:00
Dave Edmonds
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If the phone was expensive, like my LG Viewty, i would claim the cost of repair of my own house insurance for accidental damage rather than send it off to 3 or any other network. They only flash the firmware . Never come back any better than when they went in.
The thing is that if people let the phone companies get away with that sort of thing, they've less incentive to resolve the issues. But then I'm dragging it off topic....
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Old 21-02-2008, 14:01
wavejockglw
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Simply put, if you're within your 14day "no quibble" period take it back and get yourself a deal with some backup should things go wrong.
The above would be fine but 3 no longer have a 14 day trial period. if you use a handset to make/receive a call, take a piture or load any files onto it then you cannot cancel the contract.

The deal with USB dongles is a bit better as there is a trial period but is is less than 14 days.

Best advice is to ask around as like all mobile services the coverage can vary enourmously depending on your area.

BTW: Claiming accidental damage for a faulty handset is actually fraud and if the insurance company decide to check you may not only loose the claim but get blacklisted for insurance abuse. Oh and of course one has to consider things like no claims bonuses and policy excesses too!
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Old 21-02-2008, 15:49
blueboy
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[quote=wavejockglw;21775447]The above would be fine but 3 no longer have a 14 day trial period. if you use a handset to make/receive a call, take a piture or load any files onto it then you cannot cancel the contract.

The deal with USB dongles is a bit better as there is a trial period but is is less than 14 days.

Best advice is to ask around as like all mobile services the coverage can vary enourmously depending on your area.

BTW: Claiming accidental damage for a faulty handset is actually fraud and if the insurance company decide to check you may not only loose the claim but get blacklisted for insurance abuse. Oh and of course one has to consider things like no claims bonuses and policy excesses too![/QUOTE]

Don`t be naive. Many people have resorted to these tactics because they have tried the correct way. Not saying it is right, just saying people do it. If these phone companies took the responsibilities of the customers to have a working phone AT ALL TIMES when on contract, there would be no need for anyone to resort to alternative tactics. The guy above who has not had a phone for 2 months and yet has still been expected to pay the contract each month, perhaps wishes now he knew of an alternative to dealing with the network provider.
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Old 21-02-2008, 18:48
neo6776
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What do you mean by dropped calls on handovers?

The only places i have problems with 3 [and my previous network orange] is in basements in multi floor buildings.

At home, i have had one dropped call in 3 months, that was speaking to someone using an handsfree kit in the car, so maybe not even be my network that droppep the call anyway.

Wavejock, i understand what your saying, but Scotland seems to be a particular problem and if your service was really that bad, you would not put up with it, however cheap. Only a mug would put up with that and risk losing important calls. Behave !
Well i travel all over Scotland at times and am yet to have a dropped call or anything like that.

Only time i had problems was when i was up the Highlands lol

Everywhere else has been perfect.

Sitting here in Dundee as i type this i have a full 3G signal.
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Old 22-02-2008, 16:23
tn2000
 
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Well i travel all over Scotland at times and am yet to have a dropped call or anything like that.

Only time i had problems was when i was up the Highlands lol

Everywhere else has been perfect.

Sitting here in Dundee as i type this i have a full 3G signal.
Couldn't get a signal in the East Neuk of Fife when I was there. But came up loud and proud on my standby phone on Vodafone.

In general I'm pleased with Three and it mostly drops where no network can get a signal. Got them to do a check on rural Perthshire for a friend and the computer said no chance. Which is a pity, as he wanted a Viewty from them.
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Old 22-02-2008, 16:26
tn2000
 
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Are all 3 contracts for 18 months?
They contact you in the 15th month to upgrade/retain you. They tend to offer a 12 month contract then, with a promise of an upgrade in nine months.
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Old 23-02-2008, 07:31
chris20
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for any one that wants the mix and match 1100 they have it for £20 this weekend its flashing up in the top with a number http://threestore.three.co.uk/mixnma...riff=0&id=1201
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Old 24-02-2008, 16:45
hoofy
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The only drawback is.. its 3...
Oh dear someone else havin' a dig at 3..There is nothing wrong with 3!!!!
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Old 25-02-2008, 21:29
Running Water
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Blueboy, have you switched the 6500 on? What's the menu like - e.g. is it branded with three icons etc or what's the deal?
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