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Complete chaos with probable slamming |
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#1 |
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Inactive Member
Join Date: Mar 2004
Posts: 4,238
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Complete chaos with probable slamming
My neighbour has just informed me that she's been without a phone for three weeks as a result of a probable slamming incident.
Just over three weeks ago she was contacted by talk-talk asking if she wanted to return to their service. She was very definite that she did not. Then her phone and broadband disappeared. When she contacted BT they said she had been transfered to talk-talk. Talk-talk claim that they are not providing a service to her number. She simply can't get anywhere as no one is willing to accept that they are in a position to do anything. Apparantly Ofcom say it's not within their sphere of influence. What can she do to get the problem sorted out? If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though. Any advice gratefully received. |
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#2 |
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Forum Member
Join Date: Sep 2007
Location: Dorset
Posts: 383
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Try the two CEO's: Charles Dunstone dunstoc@cpw.co.uk and Ben Verwaayen ben.verwaayen@bt.com .
We have found their PA's to be very helpful indeed. If you can't use a neighbour's webmail it will have to be 'Formal Complaint' letters, all details in respective Terms & Conditions. |
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#3 |
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Inactive Member
Join Date: Mar 2004
Posts: 4,238
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Thanks for those addresses, information (and ethernet cable
) passed on.
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#4 |
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Banned User
Join Date: Feb 2008
Posts: 476
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Quote:
My neighbour has just informed me that she's been without a phone for three weeks as a result of a probable slamming incident.
Just over three weeks ago she was contacted by talk-talk asking if she wanted to return to their service. She was very definite that she did not. Then her phone and broadband disappeared. When she contacted BT they said she had been transfered to talk-talk. Talk-talk claim that they are not providing a service to her number. She simply can't get anywhere as no one is willing to accept that they are in a position to do anything. Apparantly Ofcom say it's not within their sphere of influence. What can she do to get the problem sorted out? If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though. Any advice gratefully received. |
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#5 |
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Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
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Quote:
My neighbour has just informed me that she's been without a phone for three weeks as a result of a probable slamming incident.
Just over three weeks ago she was contacted by talk-talk asking if she wanted to return to their service. She was very definite that she did not. Then her phone and broadband disappeared. When she contacted BT they said she had been transfered to talk-talk. Talk-talk claim that they are not providing a service to her number. She simply can't get anywhere as no one is willing to accept that they are in a position to do anything. Apparantly Ofcom say it's not within their sphere of influence. What can she do to get the problem sorted out? If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though. Any advice gratefully received. Last edited by Appleseed : 22-02-2008 at 21:28. Reason: Typo |
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#6 |
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Forum Member
Join Date: Sep 2004
Location: cheshire
Posts: 3,552
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Quote:
Your neighbour should have received a letter from BT informing them that if they wished to cancel the other order, then they call a certain BT number. I had to do this when Tiscali slammed me.
and i had to get on to my new phone company. anyway all sorted now im still with bt only after calling the company to say i didnt want there service
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#7 |
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Forum Member
Join Date: Oct 2001
Posts: 26,378
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Quote:
If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though.
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#8 |
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Forum Member
Join Date: Apr 2005
Posts: 491
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If the circumstances are as you describe, the Telephone Ombudsman Service is designed to deal with it.
http://www.otelo.org.uk/ |
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) passed on.

and i had to get on to my new phone company. anyway all sorted now im still with bt only after calling the company to say i didnt want there service