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Complete chaos with probable slamming


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Old 18-02-2008, 17:33
qpw3141
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My neighbour has just informed me that she's been without a phone for three weeks as a result of a probable slamming incident.

Just over three weeks ago she was contacted by talk-talk asking if she wanted to return to their service. She was very definite that she did not.

Then her phone and broadband disappeared.

When she contacted BT they said she had been transfered to talk-talk.

Talk-talk claim that they are not providing a service to her number.

She simply can't get anywhere as no one is willing to accept that they are in a position to do anything.

Apparantly Ofcom say it's not within their sphere of influence.

What can she do to get the problem sorted out?

If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though.

Any advice gratefully received.
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Old 18-02-2008, 18:02
clive4
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Try the two CEO's: Charles Dunstone dunstoc@cpw.co.uk and Ben Verwaayen ben.verwaayen@bt.com .
We have found their PA's to be very helpful indeed.
If you can't use a neighbour's webmail it will have to be 'Formal Complaint' letters, all details in respective Terms & Conditions.
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Old 18-02-2008, 19:37
qpw3141
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Thanks for those addresses, information (and ethernet cable ) passed on.
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Old 20-02-2008, 16:29
Cold Whispers
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My neighbour has just informed me that she's been without a phone for three weeks as a result of a probable slamming incident.

Just over three weeks ago she was contacted by talk-talk asking if she wanted to return to their service. She was very definite that she did not.

Then her phone and broadband disappeared.

When she contacted BT they said she had been transfered to talk-talk.

Talk-talk claim that they are not providing a service to her number.

She simply can't get anywhere as no one is willing to accept that they are in a position to do anything.

Apparantly Ofcom say it's not within their sphere of influence.

What can she do to get the problem sorted out?

If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though.

Any advice gratefully received.
Your neighbour should have received a letter from BT informing them that if they wished to cancel the other order, then they call a certain BT number. I had to do this when Tiscali slammed me.
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Old 22-02-2008, 21:23
Appleseed
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My neighbour has just informed me that she's been without a phone for three weeks as a result of a probable slamming incident.

Just over three weeks ago she was contacted by talk-talk asking if she wanted to return to their service. She was very definite that she did not.

Then her phone and broadband disappeared.

When she contacted BT they said she had been transfered to talk-talk.

Talk-talk claim that they are not providing a service to her number.

She simply can't get anywhere as no one is willing to accept that they are in a position to do anything.

Apparantly Ofcom say it's not within their sphere of influence.

What can she do to get the problem sorted out?

If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though.

Any advice gratefully received.
As has already been suggested, another line for now. Then wait to see which company hounds you for a bad debt, you'll then know who to charge for having the second line installed.

Last edited by Appleseed : 22-02-2008 at 21:28. Reason: Typo
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Old 23-02-2008, 14:32
jake19801957
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Your neighbour should have received a letter from BT informing them that if they wished to cancel the other order, then they call a certain BT number. I had to do this when Tiscali slammed me.
i got a letter from bt saying sorry you are leaving . which was a shock as i didnt no nothing about it emailed bt told them i didnt want to go , they said they could not do nothing about it and i had to get on to my new phone company. anyway all sorted now im still with bt only after calling the company to say i didnt want there service
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Old 24-02-2008, 16:05
timboy
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If it was me I'd have a second line installed and then take BT to the small claims court for the cost. If they provided the name of the culprit the case could be taken out against said culprit. Not everyone is keen to go down that route, though.
Due to equivalence of input BT Retail will not have access to see who has taken over the line so it would be pretty pointless taking BT Retail to the small claims when they weren't able to supply the information that they have no access to!
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Old 24-02-2008, 16:17
GTL
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If the circumstances are as you describe, the Telephone Ombudsman Service is designed to deal with it.

http://www.otelo.org.uk/
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