Cancelling a Boxclever TV rental

chrisw99 · 21-02-2008, 15:47

Does anybody know the T&Cs for TV rental with boxclever, specifically cancelling?

I've rented for so long, I've mislaid any documentation. Just rang them up to cancel, as I'm getting a new plasma delivered next week, and was told because my payment date is 12th of the month, I've already gone past this months and so my last rental days will be 30 days after the next payment date...

The upshot of it all is that they steadfastly refuse to take the old TV away until 12th April at the earliest, this seems ridiculous.

Now I'm stuck with a rather large 32" CRT + cabinet in the way

Nigel Goodwin · 21-02-2008, 16:02

Well I would expect you would have to give a months notice in writing, but if you give the notice, and pay until when they say - I see no reason why they wouldn't collect it now, to get it out of your way.

AlanO · 21-02-2008, 19:59

Do they have their T&Cs on their website ? Might be worth checking.

I'd have thought that if you're paying for 30 days rental at a time, they wouldn't have a problem collecting early on the grounds you've paid until 12th April. You might struggle to get a refund though.....

John Currie · 21-02-2008, 23:11

They'll probably ask you if you'd like to buy it.

chrisw99 · 22-02-2008, 08:40

Quote:

Originally Posted by AlanO

Do they have their T&Cs on their website ? Might be worth checking.

I'd have thought that if you're paying for 30 days rental at a time, they wouldn't have a problem collecting early on the grounds you've paid until 12th April. You might struggle to get a refund though.....

They don't have the cancelling T&Cs on the website. I'm happy to pay until 12th April, but the chap absolutely refused to budge about taking it away before then. He was very rude, and said it's my problem not theirs.

He was actually very friendly until I said I wanted to cancel my rental, then became very rude. And even though I said I was cancelling because I'd bought a large plasma, he still tried to get me to pay reduced rentals rather than cancel. Idiot. Must be desperate not to lose customers, who I suspect are dropping like flies considering the current cost of rental v buying.

When I started renting, it was £30 per month for a £1500 telly, which works out fine as it's 4 years before you've paid the equivalent. Now, the 37" Plasma I've just bought is £670, and to rent it is £69 per month. Who in their right mind would do that, you could have paid for the telly after 10 months rental.

+3dB · 22-02-2008, 15:41

The old argument was that you'd have peace of mind if it ever went wrong, but at the prices you're quoting it wouldn't matter - within a year you've got the guarantee, after that you're already saving money.

No wonder they're so desperate to retain customers.

Orbitalzone · 22-02-2008, 18:37

I'd suggest paying the 30 days and giving them 7 days to collect or advise them it'll go outside.

A bit harsh but worth a try.

21-02-2008, 15:47	#1
chrisw99 Forum Member Join Date: Sep 2002 Location: Cheshire Posts: 1,939	Cancelling a Boxclever TV rental Does anybody know the T&Cs for TV rental with boxclever, specifically cancelling? I've rented for so long, I've mislaid any documentation. Just rang them up to cancel, as I'm getting a new plasma delivered next week, and was told because my payment date is 12th of the month, I've already gone past this months and so my last rental days will be 30 days after the next payment date... The upshot of it all is that they steadfastly refuse to take the old TV away until 12th April at the earliest, this seems ridiculous. Now I'm stuck with a rather large 32" CRT + cabinet in the way

21-02-2008, 16:02	#2
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Well I would expect you would have to give a months notice in writing, but if you give the notice, and pay until when they say - I see no reason why they wouldn't collect it now, to get it out of your way.

21-02-2008, 19:59	#3
AlanO Forum Member Join Date: Mar 2004 Posts: 1,902	Do they have their T&Cs on their website ? Might be worth checking. I'd have thought that if you're paying for 30 days rental at a time, they wouldn't have a problem collecting early on the grounds you've paid until 12th April. You might struggle to get a refund though.....

21-02-2008, 23:11	#4
John Currie Forum Member Join Date: Dec 2002 Location: South Lanarkshire. Scotland Posts: 2,005	They'll probably ask you if you'd like to buy it.

22-02-2008, 08:40	#5
chrisw99 Forum Member Join Date: Sep 2002 Location: Cheshire Posts: 1,939	Quote: Originally Posted by AlanO Do they have their T&Cs on their website ? Might be worth checking. I'd have thought that if you're paying for 30 days rental at a time, they wouldn't have a problem collecting early on the grounds you've paid until 12th April. You might struggle to get a refund though..... They don't have the cancelling T&Cs on the website. I'm happy to pay until 12th April, but the chap absolutely refused to budge about taking it away before then. He was very rude, and said it's my problem not theirs. He was actually very friendly until I said I wanted to cancel my rental, then became very rude. And even though I said I was cancelling because I'd bought a large plasma, he still tried to get me to pay reduced rentals rather than cancel. Idiot. Must be desperate not to lose customers, who I suspect are dropping like flies considering the current cost of rental v buying. When I started renting, it was £30 per month for a £1500 telly, which works out fine as it's 4 years before you've paid the equivalent. Now, the 37" Plasma I've just bought is £670, and to rent it is £69 per month. Who in their right mind would do that, you could have paid for the telly after 10 months rental.

22-02-2008, 15:41	#6
+3dB Forum Member Join Date: Nov 2005 Location: London Posts: 1,716	The old argument was that you'd have peace of mind if it ever went wrong, but at the prices you're quoting it wouldn't matter - within a year you've got the guarantee, after that you're already saving money. No wonder they're so desperate to retain customers.

22-02-2008, 18:37	#7
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	I'd suggest paying the 30 days and giving them 7 days to collect or advise them it'll go outside. A bit harsh but worth a try.

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Cancelling a Boxclever TV rental