DS Forums

 
 

tmobile warranty repair


Reply
Thread Tools Search this Thread
Old 23-02-2008, 13:41
stevej26uk
Forum Member
 
Join Date: Apr 2007
Posts: 415

Hi
I've sent my mda touch 128mb away for repair as the screen was getting less and less responsive and was getting the infamous smudge as well as when touching it the screen warped.

Do you think t-mobile will repair it under warranty ?
Is it possible they will exchange it for a 256mb touch?

anyone had any experience with t-mobiles repair dept?

I'm not that bothered as it was only a back up phone really using an n95 as my primary phone, would still be nice to get it repaired under warranty though
stevej26uk is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 23-02-2008, 18:10
Appleseed
Forum Member
 
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
In most cases, T-Mobile will send a courier round with a replacement for you, (he takes the old one away with him) and that's the end of it. You do, however, need to be a contract customer. In a small number of cases (and in all cases if you are a PAYT customer) you have to take the phone into a T-Mobile shop and it's dealt with there.
Appleseed is offline Follow this poster on Twitter   Reply With Quote
Old 23-02-2008, 22:20
skimminstones
Inactive Member
 
Join Date: Jun 2006
Posts: 8,186
Take it into a t-mobile shop, We will send it for repair. Sounds like it shouldnt be an issue with it being under warranty unless something else has happened to cause it. Like Liquid damage for example. If it is a warranty repair and cannot be fixed then it will be swapped for the same make and model.
skimminstones is offline   Reply With Quote
Old 24-02-2008, 11:30
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,544
It all depends on your customer value. If you are a high value customer they will offer a repair option, if you say no to this then they will exchange it for you for the exact same model if this is in stock/not discontinued.
dangermouse1986 is offline   Reply With Quote
Old 24-02-2008, 14:13
stevej26uk
Forum Member
 
Join Date: Apr 2007
Posts: 415
thanks for the replys the reason I was asking about the mda touch 256mb is thats as far as I know t-mob have discontinued the 128mb version, the only difference between the models is the amount of ram.
I suppose they may repair the screen rather than give me a replacement handset.
I should be a highly valued customer with 2 contracts myelf and my wife having 1 as well !!!
stevej26uk is offline   Reply With Quote
Old 25-02-2008, 10:43
dangermouse1986
Forum Member
 
Join Date: Jun 2004
Posts: 1,544
thanks for the replys the reason I was asking about the mda touch 256mb is thats as far as I know t-mob have discontinued the 128mb version, the only difference between the models is the amount of ram.
I suppose they may repair the screen rather than give me a replacement handset.
I should be a highly valued customer with 2 contracts myelf and my wife having 1 as well !!!
All customers are highly valued

High Value basically amounts to customers who spent over £100 on bills and have a certain amount of lines!!
dangermouse1986 is offline   Reply With Quote
Old 25-02-2008, 14:09
stevej26uk
Forum Member
 
Join Date: Apr 2007
Posts: 415
well in that case i should be high value when you consider that between my 2 contacts with them I spend £70 a month.
stevej26uk is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 17:48.