I'm trying to help a friend of mine out who signed up to an orange contract yesterday.
He signed up for the Orange Dolphin 35 and got a blackberry pearl (a phone he has no use for!) and was made to take out an blackberry browsing bundle for the internet.
He has no use for this bundle and tried to get it taken off and they won't let him - they say there's no cooling of period on his contract and he's now tied in and they won't do anything to help him out.
I know at o2 we have a 14 day return period but it seems strange for orange not have any period....
Anyway he's stuck with a handset that isn't right for him (he didn't even get a chance to play with it at the store), with a bolt on he doesn't need or want.
Any suggestions?
He signed up for the Orange Dolphin 35 and got a blackberry pearl (a phone he has no use for!) and was made to take out an blackberry browsing bundle for the internet.
He has no use for this bundle and tried to get it taken off and they won't let him - they say there's no cooling of period on his contract and he's now tied in and they won't do anything to help him out.
I know at o2 we have a 14 day return period but it seems strange for orange not have any period....
Anyway he's stuck with a handset that isn't right for him (he didn't even get a chance to play with it at the store), with a bolt on he doesn't need or want.
Any suggestions?



