Originally Posted by TaG Eledhel:
“the shambles in question was between february and july when i was with tisacli /homechoice after the takeover. every month incorrect billing, a total of 11 outages for periods longer than 12 hours ( only one in 4 years under hc branding). Customer support at an all time level of incompetence. need i go on.
how much do you get paid to suck up to HC on here because thats all you ever do.
There are a 1000 people on here who would agree with me that since the take over the old HC service has become a complete shambles.
and then 7 months of billing for phone calls despite the fact my phone line should have been terminated in july and the new tennant in my old property making use of that fact and tiscali still billing me for it even though i had letters to prove i no longer lived there and that the service should have been terminated.
so Please define for me in your mighty wisdom, if thats not a shamble just what the hell is exactly.
oh sorrry forgot you probably getting paid by the word by tiscali not to say anything derogatory against them...
another £20 for Peter we please courtesy of Tiscali butt kissing department”
“the shambles in question was between february and july when i was with tisacli /homechoice after the takeover. every month incorrect billing, a total of 11 outages for periods longer than 12 hours ( only one in 4 years under hc branding). Customer support at an all time level of incompetence. need i go on.
how much do you get paid to suck up to HC on here because thats all you ever do.
There are a 1000 people on here who would agree with me that since the take over the old HC service has become a complete shambles.
and then 7 months of billing for phone calls despite the fact my phone line should have been terminated in july and the new tennant in my old property making use of that fact and tiscali still billing me for it even though i had letters to prove i no longer lived there and that the service should have been terminated.
so Please define for me in your mighty wisdom, if thats not a shamble just what the hell is exactly.
oh sorrry forgot you probably getting paid by the word by tiscali not to say anything derogatory against them...
another £20 for Peter we please courtesy of Tiscali butt kissing department”
Spot on!!! I left Tiscali as they are completely useless. They have driven Homechoice in to the ground. I left and disputing payment with them. Here is the scenario:
I moved home on 2nd November and had it all organised so that BT moved my number straight over from one flat to another as I was changing floors in the block that I live in.
BT did their side of the bargin but Tiscali put a bar on the line. I couldn't phone them to sort it out, and it wasn't til I went down to a phone box to phone BT that I found out Tiscali had put the bar on the phone. I got my father to phone Tiscali for me (he pretended to be me) and he got the bar off the phone.
On the 6th November I phoned Tiscali, after a few days of hassle getting the line sorted, I spoke to CS who told me that they were going to get it all installed for me but I would have to wait 4 WEEKS. I wasn't happy with this as Homechoice installed it originally in half that. They also said they were terminating my contract as I was still classified as a 'Homechoice Customer' and not with Tiscali (even though the line tag was Tiscali). I wasn't happy with the time period given to me and even though agreed to the contract being terminated and a new contract started I knew I had a certain amount of time to cancel the contract. We had a Sky dish and line installed in the flat already when we moved in, so I phoned Sky. They gave me a good deal and it worked out £30 cheaper (even with paying BT line Rental).
I phoned up Tiscali and asked them to cancel my service, which they did, and they barred my line again!!! Sorted out the bar by insisting they took it off as I had arranged Sky to come around to install it THAT SUNDAY (3 weeks earlier than Tiscali could install their service on a line that already had the Tiscali broadband on it but Tiscali insisted it couldn't be done earlier!!!!
Anyway to cut a long story short..... I was already billed up to the 26th November but they tried to bill me up to 26th December which I questioned as I cancelled on the 6th November. They then changed the bill but then are trying to charge me to the 6th Dec, but I am not buying that and refuse to pay them because
a) I had no service
b) I got rid of the tag by making them remove the tag from the line
C) The Homechoice contract was terminated by them and they started a 'new' contract under Tiscali which I terminated!!!
I am in dispute because I terminated the new contract within their cancellation period and they cancelled the original service. Why should I pay for a service I never had and would never had received. Tiscali are useless and I am better off for leaving Tiscali!!
