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Number Porting to O2
angetenar
28-02-2008
Evening all,

As my first post on this site I'd like to share an experience I've had with O2.

I recently changed to O2 from Vodafone, but for logistical reasons the contracts overlapped by about 2 months. When I purchased the new contract I raised this point with the staff, who advised me that it would be no problem porting my Vodafone number over to the new account 2 months into the new contract.

So, PAC in hand, I duly telephoned O2 about a week ago, and spoke to a very snotty young man who told me that you can't port your number over after 28 days. I was mortified as changing numbers would be a major problem for me.

To be honest, I simply didn't believe him, I saw no reason why it would be a problem and, well, I just didn't believe him.
So I burrowed through the O2 site and found this page:
https://www.o2.co.uk/apps/help/help?...te%20In%20Form

Upon filling in all the details, I got a response from someone within 12 hours, and 3 days later my number had migrated!

What was the grotty kid I spoke to the first time on about? Why was he so condescending, and talk to me like I was a fool when I suggested porting my number after more than 28 days? Where did he get the 28 day comment from in the first place? Why could he not be bothered to try and help me if it clearly wasn't a problem?

The moral of the story: O2 are great as long as you can avoid talking to anyone who works for them.
prking
28-02-2008
I was with you, until you extrapolated from the one person who got it wrong to anyone at O2, ignoring the person who helped you port your number.

I can't answer your list of questions, only the unhelpful chap can.
TheBigM
28-02-2008
I can't speak for O2 direct but the version with carphone warehouse acting as O2 is worse in that you can only port your number when you purchase the contract not after.
_amanda_
29-02-2008
For online contracts its in your T&C that you can only port over within the first 30 days of your contract with O2 beginning.
Lawe13
29-02-2008
Originally Posted by _amanda_:
“For online contracts its in your T&C that you can only port over within the first 30 days of your contract with O2 beginning.”

And if we're playing the tit for tat game.....

Orange allow you to port a number well after 28 days into your contract as we realise people may run them concurrently towards the end of a contract.
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