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consumer rights? |
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#1 |
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Forum Member
Join Date: Oct 2006
Location: down south
Posts: 1,112
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consumer rights?
Hi,
November 2006 I bought a 37 inch toshbia LCD TV from john lewis. feb 2008 it developed a screen fault, I returned the TV, but they couldnt fix the problem. JL offered me a brand new tv to the value of 2/3rds of the price of the toshiba. 1 and a half weeks ago i chose a sony 40 inch V3000 lcd bravia. I have waited a while to see if the picture improves, but i just dont like the picture, the quality is nothing compared to the tosh, and watching football is awful. am i entitled to return the TV saying I am not happy with the quality, and want an exchange for a different model? if I am, what law can i quote. |
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#2 |
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Forum Member
Join Date: Feb 2006
Location: London
Posts: 5,149
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what are you feeding the screen with?
have you taken off any stupid shop megabrite settings and "active" picture modes? |
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#3 |
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Forum Member
Join Date: Oct 2006
Location: down south
Posts: 1,112
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sorry forgot to say, yes I have read the calibration thread for the tv, and changed the settings.
I have sky hd and dvd, both through hdmi leads. just wondering what my rights were |
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#4 |
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Forum Member
Join Date: Jun 2003
Location: Cheshire
Posts: 6,462
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Quote:
what law can i quote.
It seems they've treated you pretty fairly so far; do you really need to go wading in so hard? |
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#5 |
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Forum Member
Join Date: Feb 2006
Location: London
Posts: 5,149
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Quote:
sorry forgot to say, yes I have read the calibration thread for the tv, and changed the settings.
I have sky hd and dvd, both through hdmi leads. just wondering what my rights were |
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#6 |
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Forum Member
Join Date: Mar 2004
Posts: 1,905
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Quote:
Have you tried just talking to them?
It seems they've treated you pretty fairly so far; do you really need to go wading in so hard? One thing guaranteed to wind-up ANY shop though is some smart-alec 'quoting' consumer law at them. Particularly as in many cases it's a complex area, therefore a lot of the time the person doing the quoting ends up looking an ar5e because they don't fully understand the law. If you still feel you have been treated unreasonably, then talk to your local Trading Standards office. (NOT CAB) They will tell you whether or not you have a claim. |
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#7 |
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Forum Member
Join Date: Mar 2008
Posts: 190
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I'll agree that you don't wanna go into a shop quoting consumer laws. Trust me, i work for one of the major electrical retailers, and people who do that just annoy the hell out of the guys. You'll do much better just going in and talking to them and see what they'd be willing to do for you.
I know my company won't take a product back unless its faulty or if it's still boxed and is unused, but I'm unsure how John Lewis will play it Just have a friendly word with them is best |
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#8 |
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Forum Member
Join Date: Oct 2007
Location: Laughing at Sky fanboys!
Posts: 714
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Quote:
I'll agree that you don't wanna go into a shop quoting consumer laws. Trust me, i work for one of the major electrical retailers, and people who do that just annoy the hell out of the guys. You'll do much better just going in and talking to them and see what they'd be willing to do for you.
I know my company won't take a product back unless its faulty or if it's still boxed and is unused, but I'm unsure how John Lewis will play it Just have a friendly word with them is best I smell a Comet worker, stinking up the place with cr*p customer service! 6 weeks for the repair of laptop, cheers mate. Trading standards say 28 days is the top end of a repair period. No phone call to tell the customer whats happening in regards to the repair, I just had to phone the cr*p 0845 number to get the major dingy! I think you & DSG International should just join forces to rid the world from after sales support, cause you dont give a f*ck! |
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#9 |
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Forum Member
Join Date: Feb 2006
Location: London
Posts: 5,149
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dude, what on earth were you doing buying a laptop from Comet?
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#10 |
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Forum Member
Join Date: Dec 2007
Location: North Wales..Near Chester, UK
Posts: 2,035
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I have always found Trading Standards very helpful. They said they would contact the supplier if I had no luck myself. They were helpful when I bought some software which wasn't up to the job. I got fobbed off with 'you haven't bought the software, you are just licensed to use it and once the seal is broken, blah, blah' . Trading Standards said this was rubbish and normal Trades Des and Sale of Goods applied just like buying a toaster. I got a refund.
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#11 |
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Forum Member
Join Date: Mar 2004
Posts: 1,905
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Quote:
I have always found Trading Standards very helpful. They said they would contact the supplier if I had no luck myself. They were helpful when I bought some software which wasn't up to the job. I got fobbed off with 'you haven't bought the software, you are just licensed to use it and once the seal is broken, blah, blah' . Trading Standards said this was rubbish and normal Trades Des and Sale of Goods applied just like buying a toaster. I got a refund.
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#12 |
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Forum Member
Join Date: Mar 2004
Posts: 1,905
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Quote:
I smell a Comet worker, stinking up the place with cr*p customer service! 6 weeks for the repair of laptop, cheers mate. Trading standards say 28 days is the top end of a repair period. No phone call to tell the customer whats happening in regards to the repair, I just had to phone the cr*p 0845 number to get the major dingy! I think you & DSG International should just join forces to rid the world from after sales support, cause you dont give a f*ck!
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