Maybe I'm just a bit thick, but I can't work out how or why I seem to have such high 'phone bills. I have BT option1 broadband. I have recently availed myself of BT's Home IT support, which supposedly cost around £30 for three months. I find the way the bills are laid out extremely difficult work out. Instead of the "Automated Service Line" I would like a 'phone number where I can talk to a real person (in this country). BT, in common with many other companies, makes it very easy to contact them if you want to pay a bill or buy something, but nigh on impossible to get to speak to someone if one has a grievance. Does anyone know of such a number. D.

Your problems are nothing to ours - at least you are still connected and have a line in and out. We have just been disconnected for not paying an automatic direct debit under the paper free online billing system.
And the credit control department has closed down so its Catch 22. Even Ben Verwaayen's PA Patricia Chaplin can't assist. Or the four prior to her who promised a solution and also failed in the past nine months. Nearly every department is being out sourced; - but its not quite as bad as it is in Zimbabwe. My mobile still works!

i completely agree. the bills, to me are so complicated to understand. my friend was with BT and his bills were regulary 80 pounds a month and it was impossible to check if he was being charged the correct amount....well impossible for us anyway!