Hey.
I have a Sony Ericsson K810i. I've always had a few small problems with it (often it will sporadically delete my photos), but lately the buttons and joystick have just stopped working. They work when you've turned the phone on and off a few times but that's not the point. If I was in an emergency situation and I couldn't dial 999 because my phone was being crap, I'd be a bit annoyed (and maybe dead!)
So, I called the Customer Service twice today and all they said was to send it off for repair, which takes 2 weeks. I don't have the time or inclination to be without a phone (or with a crappy old phone) for 2 weeks. My partner is also with T-mobile and has received free replacements a few times, for lesser problems than mine!
Does anyone have advice on how to get a replacement phone? I've tried the nice route and I've tried the angry 'maybe I should leave T-mobile and see what other providers could offer me' route! Is there a technique? Or am I just going to have to send it away for repairs?
I've had the phone since September so it is under warranty. I thought this meant I could get a new phone if mine was faulty.
Any advice would be really appreciated!
- Gem
I have a Sony Ericsson K810i. I've always had a few small problems with it (often it will sporadically delete my photos), but lately the buttons and joystick have just stopped working. They work when you've turned the phone on and off a few times but that's not the point. If I was in an emergency situation and I couldn't dial 999 because my phone was being crap, I'd be a bit annoyed (and maybe dead!)
So, I called the Customer Service twice today and all they said was to send it off for repair, which takes 2 weeks. I don't have the time or inclination to be without a phone (or with a crappy old phone) for 2 weeks. My partner is also with T-mobile and has received free replacements a few times, for lesser problems than mine!
Does anyone have advice on how to get a replacement phone? I've tried the nice route and I've tried the angry 'maybe I should leave T-mobile and see what other providers could offer me' route! Is there a technique? Or am I just going to have to send it away for repairs?
I've had the phone since September so it is under warranty. I thought this meant I could get a new phone if mine was faulty.
Any advice would be really appreciated!
- Gem
