Orange phones on PAYG

HHGTTG · 07-03-2008, 19:19

Bought a new phone in December and on my receipt it said that I was on their PAYG 15p/min anytime to any network or landline tariff.
I should add I'm an infrequent user, but each time I used the phone for the briefest call I found that I was being charged 30p. Without a minute minder on my Nokia phone I eventually was told that if I overstepped the minute by so much as a second I was charged for the next whole minute!

I did a test call today to my partner sitting in the other room and timed the call using an accurated digital timer but although I thought that I'd ended the call at about, say, 58 or 59 seconds, in fact the disconnection was not instant and I'd been charged for a call lasting 1min 1sec and yes it cost 30p. I was told I'd be better off speaking well into that second minute to get my money's worth.
I phoned customer services in (where else, but India) and was told how the billing system worked but they said that they would give me a £1 credit as a goodwill gesture.

prking · 07-03-2008, 20:34

I think what you are saying is that you didn't realise calls were charged per minute?
Its always a good idea to check your tariff to make sure you know what you are going to be charged. I'm sure there are plenty of people who don't know whether they are charged per minute or per 30sec or per sec.

HHGTTG · 07-03-2008, 21:34

Quote:

Originally Posted by prking

I think what you are saying is that you didn't realise calls were charged per minute?
Its always a good idea to check your tariff to make sure you know what you are going to be charged. I'm sure there are plenty of people who don't know whether they are charged per minute or per 30sec or per sec.

Yes, thank. I wish I had put it succinctly as that. I think that deep down I sort of realised that but hadn't realised that what I thought had been very brief calls had exceeded the minute deadline so often.

07-03-2008, 19:19	#1
HHGTTG Forum Member Join Date: Jan 2005 Location: South London Posts: 5,111	Orange phones on PAYG Bought a new phone in December and on my receipt it said that I was on their PAYG 15p/min anytime to any network or landline tariff. I should add I'm an infrequent user, but each time I used the phone for the briefest call I found that I was being charged 30p. Without a minute minder on my Nokia phone I eventually was told that if I overstepped the minute by so much as a second I was charged for the next whole minute! I did a test call today to my partner sitting in the other room and timed the call using an accurated digital timer but although I thought that I'd ended the call at about, say, 58 or 59 seconds, in fact the disconnection was not instant and I'd been charged for a call lasting 1min 1sec and yes it cost 30p. I was told I'd be better off speaking well into that second minute to get my money's worth. I phoned customer services in (where else, but India) and was told how the billing system worked but they said that they would give me a £1 credit as a goodwill gesture.

07-03-2008, 20:34	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	I think what you are saying is that you didn't realise calls were charged per minute? Its always a good idea to check your tariff to make sure you know what you are going to be charged. I'm sure there are plenty of people who don't know whether they are charged per minute or per 30sec or per sec.

07-03-2008, 21:34	#3
HHGTTG Forum Member Join Date: Jan 2005 Location: South London Posts: 5,111	Quote: Originally Posted by prking I think what you are saying is that you didn't realise calls were charged per minute? Its always a good idea to check your tariff to make sure you know what you are going to be charged. I'm sure there are plenty of people who don't know whether they are charged per minute or per 30sec or per sec. Yes, thank. I wish I had put it succinctly as that. I think that deep down I sort of realised that but hadn't realised that what I thought had been very brief calls had exceeded the minute deadline so often.

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Orange phones on PAYG