I had a run in with ICSTIS a while back over a call scam. Some outfit who have previously been fined for sending scam texts and charging people had now changed to sending out "service updates". This gets around the rules and causes you to sign up for endless ringtone downloads because you think it is a service update from your real service provider. Which I didn't fall for as I'm a cycnical and suspicious so and so.
I filled in the ICSTIS form with my complaint. They ask for a short code that was provided on the message. I explained that there wasn't one as it was a service message.
ICSTIS eventually wrote back and said they could not progress my complaint because I HAD FAILED to provide the correct information.
Chocolate teapot springs to mind.
I've just had a reply from ICO about another text scam I received. It's the well known one where UpgrdCentre offers you a free camera upgrade. The give away being it said it was from t-mobile. I'm not with them. My Dad got it the other day claiming it was from Orange. He isn't with Orange.
An internet search revealed upheld complaints with the ASA which had been ignored by the company in question. The ASA said they were powerless and to contact the ICO.
T-mobile's website directed me to ICO to complain about unsolicited texts. On the ICO website it doesn't offer any route to complain about texts. Therefore I filled in the enquiry form with all the details of the text.
ICO have now asked me to fill in another complaint form that doesn't cover texts, only voice and fax.
No doubt they won't be able to progress my complaint as I haven't filled in their form correctly or some such.
A chocolate fireguard to rest the teapot on?