New Orange contract problem

pcfreeviewer · 08-03-2008, 18:18

Hi, i signed up for the £15 "Dolphin" orange pay monthly contract (sim only) on thursday (3 days ago), and was old it would take up to 24 hours for the phone to be registered and working, however, when i dial 150 to check how many minuites and texts i have left, all i get is the "sorry your account is currently being updated message"

what should i do?

any help would be much appreciated

Ricardodaforce · 08-03-2008, 18:58

I'd call 150 and speak to an advisor.

_amanda_ · 08-03-2008, 20:40

Are you able to make calls?

The reason you may not be able to get your call usage allowances may be because the network is still updating your usage.

For example O2 are normally 24 hours behind on there call time, so if I activated my phone/sim and then 6 hours later tried to see how many minutes I had used it would probably tell me the same thing.

08-03-2008, 18:18	#1
pcfreeviewer Forum Member Join Date: Apr 2005 Posts: 1,427	New Orange contract problem Hi, i signed up for the £15 "Dolphin" orange pay monthly contract (sim only) on thursday (3 days ago), and was old it would take up to 24 hours for the phone to be registered and working, however, when i dial 150 to check how many minuites and texts i have left, all i get is the "sorry your account is currently being updated message" what should i do? any help would be much appreciated

08-03-2008, 18:58	#2
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	I'd call 150 and speak to an advisor.

08-03-2008, 20:40	#3
_amanda_ Forum Member Join Date: Feb 2008 Location: Glasgow Posts: 276	Are you able to make calls? The reason you may not be able to get your call usage allowances may be because the network is still updating your usage. For example O2 are normally 24 hours behind on there call time, so if I activated my phone/sim and then 6 hours later tried to see how many minutes I had used it would probably tell me the same thing.

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New Orange contract problem