Ok
I have had the 9200t for 6 months and generally no problems but aboy 4 days ago it froze up so i cut the power and turned back on. Well now it won't record, all the set recordings have failed, can't even do an instant record!
I emailed them on Friday and as no answer received phoned them today and was told to do a default setting and manual install of the 6 mux. In the meantime have had an email from another person at humax telling me to reformat?????
I did the manual tune and still will not record, don't want to reformat yet as i have lots of stuff i want to watch.
I have plenty space left on drive and nothing conflicts.
Why have Humax given me 2 different explanations and completely different fixes????
Would appreciate any advice
Thanks
Jeff

I guess its an unusual problem (at least not one I have heard of in 2 years on this forum) and they are trying to suggest anything that you can do to resolve it yourself before they have to ask you to return it. I would suggest a format, return to default settings and perhaps an upgrade to software version .21 if not already done so. Not much else you can do so return to Humax if its under warranty. Their aftersales service seems to be very good.

Do the symptoms include no HDD options showing when you press 'Menu' button and none available for live play, but now 'Games' does appear on main menu where it didn't before?

If yes, been there, bought the t-shirt! For me the HDD options (ie recorded programmes, instant record, pause live play etc) did come back a couple of times after powering off at back and waiting 30mins or so before switching back on - but then even this didn't fix it. I then agreed with Humax that I should take the lid off and check that the HDD cabling was all securely still in place (ie this wouldn't invalidate the warranty) since poor connection(s) would also explain the symptoms. Still didn't work, so back it went to Humax for a disk replacement.

As you mention Humax afer-sales service and speed of return was excellent. All this about 18 months ago as I recall and no repeat problems.

Barry

To me it sounds like a variation on the theme of corrupt file system. I fear that the only fix will be a reformat.

If your happy with a screwdriver, power off, remove plug from mains, take screw out from each side and three from the back - remove the lid - check HDD cables securely in place (both the ribbon cable and the power cable) - the put back together and power on.

If not happy to try these instructions, find a friend who is, or return to shop or retrun to Humax.

It has been seen a few times that somehow there are loose cables...

Jonathan

A six month old 9200 will have a seal on the case that will be broken and potentially the warranty invalidated.

Is this seal something new? As mentioned in my posting above, as I recall I was encouraged by Humax customer service to check that the HDD cabling was secure myself and not the reason for the HDD failure before arranging for the box to be returned. Of course this meant the cover coming off. There was no evidence of any 'seal' whatsoever, and certainly Humax changed the HDD and returned the unit with no problems.

Barry

My impression is that it was introduced about 12 months ago; perhaps someone can give a more precise date.

Mine's got a seal purchased last November but I noticed a couple of months before that the display model in John Lewis also had a seal.