O2 PAYG Returns/Replacements

nockie3 · 12-03-2008, 18:05

Hi,

Had my phone a week from the O2 shop. Already it has restarted itself twice and there is dust under the screen!

Will they replace it or offer repair? I really dont want to wait for it to be repaired!

Thanks

Massive Attack · 12-03-2008, 18:26

A tip - to stop dust getting under the screen turn the vibrate function off. When it vibrates, all those little particles that get into the phone from our pockets etc gets jigged about and ends up behind the screen.

They'll probably replace it.

nockie3 · 12-03-2008, 19:08

Ive never had this on any other phone which ive used the vibrate function on!

I hope they replace it. Do they have a policy on this?

Massive Attack · 12-03-2008, 19:29

Quote:

Originally Posted by nockie3

Ive never had this on any other phone which ive used the vibrate function on!

I hope they replace it. Do they have a policy on this?

Yes. Faulty goods exchanged / refunded with 28 days. Repair is over 28 days but within 12 months.

nockie3 · 12-03-2008, 19:35

Ok good. I thought that was just on contracts though?

12-03-2008, 18:05	#1
nockie3 Forum Member Join Date: Aug 2004 Posts: 1,463	O2 PAYG Returns/Replacements Hi, Had my phone a week from the O2 shop. Already it has restarted itself twice and there is dust under the screen! Will they replace it or offer repair? I really dont want to wait for it to be repaired! Thanks

12-03-2008, 18:26	#2
Massive Attack Forum Member Join Date: Mar 2008 Posts: 152	A tip - to stop dust getting under the screen turn the vibrate function off. When it vibrates, all those little particles that get into the phone from our pockets etc gets jigged about and ends up behind the screen. They'll probably replace it.

12-03-2008, 19:08	#3
nockie3 Forum Member Join Date: Aug 2004 Posts: 1,463	Ive never had this on any other phone which ive used the vibrate function on! I hope they replace it. Do they have a policy on this?

12-03-2008, 19:29	#4
Massive Attack Forum Member Join Date: Mar 2008 Posts: 152	Quote: Originally Posted by nockie3 Ive never had this on any other phone which ive used the vibrate function on! I hope they replace it. Do they have a policy on this? Yes. Faulty goods exchanged / refunded with 28 days. Repair is over 28 days but within 12 months.

12-03-2008, 19:35	#5
nockie3 Forum Member Join Date: Aug 2004 Posts: 1,463	Ok good. I thought that was just on contracts though?

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O2 PAYG Returns/Replacements