Charged for 1471 !!

twin

13-03-2008

Just had latest online bill and they have charged u s for dialling 1471. I thought this was free?

We are on Option 1.

GTL

13-03-2008

Originally Posted by twin:
“Just had latest online bill and they have charged u s for dialling 1471. I thought this was free?

We are on Option 1.”

Did you press 3 to return the call? As it says in the recorded message "There is normally a charge for using this service" if you use the return call facility.

From BT.com

Quote:
“Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 7.5p. The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected.”

Last edited by GTL : 13-03-2008 at 17:18

Heinz

13-03-2008

In fact, you get charged 7½p by BT for pressing 3 even if you use a CPS so the actual return call goes out via the CPS and not BT!

Clever.

poppasmurf

14-03-2008

We've had 1471 blocked by our Orchid dialler just so the kids aren't tempted to do just this. I have an aversion to paying ANY BT charge. All our phones list the last 20 or 30 numbers calling us.

slyfox51

16-03-2008

It is about time you ditched BT.

poppasmurf

16-03-2008

Originally Posted by slyfox51:
“It is about time you ditched BT.”

Unfortunately, I live in the middle of nowhere, and BT is the only service provider available (plus we need a provider who allows 18185, etc).

TheFirstCut

17-03-2008

Originally Posted by slyfox51:
“It is about time you ditched BT.”

Not wise to move line rental away from BT. Just use them for line rental and place calls via cheaper providers.