My TV was £600 hardly cheap rubbish.

Sorry, but it's Logik, just a badge that Currys use on cheap stuff they buy in (like they use Matsui as well).

I've no idea who might make it?, but Vestel or Orion are two popular choices - but it's hardly likely to be a reputable make.

What Nigel says is true, Vestel & Orion make alot of cheap toss for alot of high street names, Orion are behind ASDA's quality range of LCD's I know this as I had displeasure of working for them & dealing with the many, many, many returns of these Durabrand badged turkeys, dead transformers & video board problems were the most common problems.

By the way, what they are quoting for a repair is about £100 over the odds for what I think it is.

Is storing it in a shed a good idea? Won't it get damp?

i'm sorry but £600 for a 32" Logik LCD 14 months ago sounds about £200 too much. £600 would buy you a 37" Panasonic or Sony in the January sales last year.

Orion as far as i know, DSG don't tend to have much to do with Vestel on the vision side of things.

Makes no difference if it's civil or criminal.

It's true that the County Court would not follow precedent of it's own decisions, but it would follow precedent from the High Court, Court of Appeal or House of Lords!

Likewise for criminal - inferior courts are not bound by their own past decisions, but are bound by the past decisions of the superior courts.

Spoke to Currys complaints dept this morning. I have to take it an independant repairer for a report to see if it's a manufacturing defect. If it is they will refund me.

Modern televisions are mostly fine.

Modern cheap televisions are not usually fine.

If you spend as little as possible, then be prepared to buy another one two years later.

Ten to fifteen years ago, a decent television was £1000. Think about how much £1000 was in relation to your salary 15 years ago...I think my first £1000 telly was bought when I earnt £17k a year!

Now, a top notch LCD will cost you £1000 - but that salary you bought it from is more likely to be £30k.

Televisions and all other consumer electronics have become amazingly cheap in the last decade. £500 is not a lot of money to spend on a TV. Compare it to how much you use your car...how many hours use per day does a TV get in your house, compared to a car? Yet the car cost perhaps £8000 and maybe £200 a month to run. TVs are great value.

I think we shall start seeing a lot of such failures...over the last two years we've seen so many "is this HDTV good?" threads and they go on to name some Argos POS which is £250, someone pipes up "yeh I got it it's grate!" and thence the rot sets in. Buy cheap, buy twice!

I have a lot of experience in dealing with these problems. Nearly every time, the resolution has been in favour of the customer. The process to follow to get it resolved is as follows;

1. Get an engineer's report to establish the fault and cost to remedy (the report will cost approx £55 but can be claimed back).

2. Phone Currys customer service and lodge the complaint.

3. Pay to get the TV repaired and ensure you keep all receipts and job sheets.

4. Once the repair is completed, sent copies of all payments made to the repairers to Currys.

5. Usually within about 7 days you will receive a cheque from Currys re-imbursing you for all out of pocket expenses.

Hope this helps.

sounds like a BIG gamble to me, why get it repaired elsewhere and try and get your money back. If the retailer is willing to refund you, why dont they replace the set or repair it to start with?

Thanks for that. Phoned Currys complaints and they told me to get an independant report. No mention of repair though.

Couldn't agree more. We have all become victims of our own greed. We want cheaper products so the manufacturers make their stuff more cheaply. At the same time that this is happening we are all wanting higher wages. This means that the cost of the engineer that can you repair the product goes up whilst the cost to replace goes down. I doubt most of the cheap supermarket/shed products are even designed to be repaired as they know it's not worth the effort in a lot of cases.
The other thing to think about now-a-days is the rapid development of products. Do people really want to buy a really expensive product that would have fantastic reliability and longevity. In 2 years time the product will be surpassed and outdated. Suddenly you have an expensive but reliable dinosoar!
Also as far I am aware the definition of how long a set should last is not a definition of how long it shoul last without a repair. You might pay for a repair and have the set run for another 15 years without fault. Or it might run for 13 years have a repair then die after 2 more years anyway. Either way the amount spent on repair would be the same and the set "lasted" the same length of time in each case.

Just to add to the debate, I purchased a 40" Samsung LCD 20 months ago for around £1300 and it has just broken down (picture gone) I have phoned Currys and Samsung and been given the brush off by both. I feel that a TV costing this much should last at least 5 years!

Like I've said throughout this thread, contact Trading Standards, and ask their advice - that's what they are there for!.

AlanO is obviously a dealer, who dosent like the SOG act!
Trying to frighten off someone whos TV is only 2 months out of warranty is ridiculous, no one is saying he WILL be sucessful, but i bet he is, what has he/she got to lose?

No idea if he's a dealer or not? (but I work for one), his post seemed accurate and helpful, rather than other posts suggesting you automatically get a six year guarantee under the SOG, you don't, and it actually says no such thing.

Presumably you all pay your rates and taxes?, do what your rates and taxes pay for, ask the people who KNOW, ask the local Tradings Standards - it's free, and they don't bite.

BTW, no dealer would be making any suggestions to help Currys!

At various times I've had cause to study consumer law and how it's implemented.

A lot of posters on here - and on other boards - continually write alot of rubbish about how the SSGA provides you with 6 year warranties etc etc. What I've sought to do is provide some more details about the kind of things which need to be considered when making a claim.

I also believe that there has to be a point when a consumer takes responsibility for an item they've purchased. Which means that IF the item fails they have to pick up the cost of repair.

Assume for a moment you sell a year old TV as second hand on E-bay as a private sale- if the buyer came back to you 12 months later complaining it had broken the chances are your attitude would be 'tough' - yet many of the posters here seem to think an item sold as 'brand new' failing after 2 years means the retailer should have to either cover the repair or replacement.

Every retailer - national and independent - will offer some form of extended warranty to prevent a customer incurring costs in the event of failure. Similarly most banks / insurance companies offer similar policies yet the prevailing attitude seems to be 'chuck it back at the retailer and demand a refund'.

I've just joined the Logik 32" club - mine packed up yesterday - looks like a power problem - just dead - when I look on the web I see that there's a thriving trade in replacement power boards for it - does this suggest something.

I paid £799 for it from Currys in July 2006! - and a year later it was £499.

I'd like to hear how duffystev gets on.

If it is the power board - there's one on the web for £45.

I've put the old 28" Panny back in the lounge until I've had a think.

Assuming it's a 'LCXW32HD1' there's a PSU repair kit available for them.

It is indeed an LCXW32HD1 - I've spotted a complete replacement - any tips on how I can be reasonably sure that it's the power board - I don't getting inside with a meter.

The board is at -

http://www.ohmsupplies.co.uk/epages/...Products/PSU14

There are also repair kits at -

http://www.chsinteractive.co.uk/elec...v7827927_2.htm

might have to get the soldering iron out - or I may just go and shout at Currys to see what they say.

The SoGA doesn't provide a 6 year guarantee. What it does do is give you 6 years in which to make a claim for damages against the retailer.

The only point legally at which a consumer has to take responsibility for all repairs is 6 years after the date of purchase. In practice, the longer you have the item the more difficult it becomes to prove it is inherently faulty; if your TV blows up after 2 years, you probably do have a case, however, as it's hardly 'wear and tear'.


The SoGA doesn't cover private sales, so legally the private seller's 'tough' response to a fault that occurs 2 years later is entirely legitimate. Expecting a private seller to have the same legal responsibilities as a major high street chain is preposterous.

If the power supply on a £2000 shop-bought monster TV fails after 2 years, the consumer may make a claim under the Sale of Goods Act. The SoGA does not by any means guarantee that the claim will be successful; what it does is give buyers is the right to make a claim.


Didn't an investigation by the OFT find that extended warranties are a con?

I would imagine you would need to measure the output voltages from the PSU, only real way to be sure is to try another one.

I agree with some of what you say - though whether an item shows 'wear and tear' after two years is debateable. A set regularly turned off / on (i.e. many times in a day) will have been subject to far more wear and tear than one turned on once a day. A set which has been on 24/7 for two years has been subject to more wear and tear than one used for 3-4 hours a day 7 days a week, yet it's difficult to prove how an item has been used.

I believe that 6 years is probably an excessive period of time - let's be objective if an item is faulty due to poor manufacture, this will usually show up fairly quickly. If you've had a TV for a year which has been fine, by most reasonable people's definition you've accepted the item and are happy with it.

The point I was making with the private sale comparison was to the many posters here who's first response to anybody who posts about a failed item (which is out of guarantee) is 'quote the SSOGA and threaten to sue'.

Worth remembering that the SSOGA applies not only to national retailers like Comet, Currys and JLP, but also to the small / independents who can be virtually sole traders - in that context why should a private sale of a two year old TV be treated any differently to one sold be a small independent retailer ? Same product, same product, potentially even same price, yet a massive difference in accountability. And many of the 'sue them' brigade on here, I'm sure would adopt the 'sod off' response if they were the private seller.

Agree totally on the SSOGA stating the time in which a consumer can make a claim - exactly the point I've been making all the long. At least somebody else has noticed that

On the warranty thing - it's an insurance. Some insurances are mandatory i.e. car insurance, others not i.e. life, house, contents. But they all have one thing in common, they protect you in the event something happens - usually beyond your control. If you don't insure your house and you get broken into or flooded - tough, you lose.

To an extent, I believe the same should happen in the area of consumer products - not just electrical but also cars, furniture and many others. If you want to take the risk - fine, but don't complain when you lose.