Verticak lines on plasma

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cockney

19-03-2008

Originally Posted by sancheeez:
“That is exactly what happend to my friends Philips plasma.

Still within 12 months from new (although he had a 3 year warranty on it). He called Philips who actually sent out an engineer. Engineer said it could be fixed but would have to be returned to Philips to do so. He says this *could* take up to two months and said (off the record) "If I were you, I'd just take it back where I bought it, explain the situation and demand a refund/replacement.".

He'd bought it from Costco so he took it back and exchanged it for a Sharp LCD which he reckons is a better picture to boot ....

(PS .... he doesn't have a Wii but does have a PS3. The blue parts were noticeable whatever the source was.)”

Just caught up with this thread, thanks for that & will be in touch with Argos...

cockney

19-03-2008

Originally Posted by sancheeez:
“Errr .... how are you substantiating that?

How could it possibly be caused by the Wii? It simply sends a signal for the panel to display .... same as any other device.

Besides, if the Wii did cause problems with plasma panels, I get the feeling we might have heard something about it by now!”

I agree as mine happened whilst watching Sky as well !

skinj

19-03-2008

Originally Posted by Nigel Goodwin:
“We don't sell Panasonic, but a rep came the other month and I had a Sony LCD on the bench, and he asked "do you change lot's of Plasma panels in Panasonic's", to which I replied "no, we don't do Panasonic, why?". He then said that everywhere he goes, that sells Panasonic, are having large numbers of failures of the PDP's, and most have multiple sets awaiting panels - which in my experience is pretty common on PDP's, resulting in many been written of.

BTW, do you have to return faulty PDP's or LCD panels to Panasonic like we do Sony ones?.”

Honestly couldn't tell you, the set's go to a local auth rep' agent under guarantee. We are looking at upgrading our service dept to handle the lcd/plasma returns but have had so few under guarantee for Panasonic that we are holding back a bit. Seems strange that he's syaing that panasonic have aproblem with the screens. none of the dealers we know accross the m4 corridor are have many problems at all on either plasma or lcd from Panasonic. We have had huge problems with Jvc/Hitachi. We also see alot of supermarket junk coming in that we do repair, mainly LCD.

Nigel Goodwin

19-03-2008

Originally Posted by skinj:
“We are looking at upgrading our service dept to handle the lcd/plasma returns but have had so few under guarantee for Panasonic that we are holding back a bit.”

Will Panasonic do that?, we were in the first wave of Sony authorised dealers - after we moaned a lot

Sharp still won't authorise any dealers to do warranty work, it's all done via SharpServ.

skinj

20-03-2008

There is another dealer in town that bought the kait and went on the courses recently to allow them to do Panasonic in guarantee repair. We sometimes use them for in guarantee now as well. We have always done crt/vcr/hifi in guarantee work in the past just didn't update at the right time.

cockney

06-04-2008

Originally Posted by Nigel Goodwin:
“It's almost certainly a failure of the PDP (the Plasma panel), it's a common fault on Plasmas - Panasonic dealers are apparently changing loads of them. Make sure you contact them BEFORE the original 12 months warranty is up, as a replacement panel would almost certainly write the set off, and while your extended warranty would replace the set, it then voids the policy - just as your car insurance does if your car is written off.”

Would a blue tint down the left hand side be the panel as well ?

Nigel Goodwin

06-04-2008

Originally Posted by cockney:
“Would a blue tint down the left hand side be the panel as well ?”

Quite probably, most Plasma faults are the panel (just as most LCD faults are the LCD panel).

cockney

06-04-2008

Thanks Nigel, are they expensive to repair ?

Thanks again for your quick response,

Steve

Nigel Goodwin

06-04-2008

Originally Posted by cockney:
“Thanks Nigel, are they expensive to repair ?”

Generally as much, or more, than the original set cost - but under warranty it's normal to replace the panel rather than the TV.

cockney

14-04-2008

Hi,

Sorry to go on about this but i'm sure i read somewhere that if a product is not returned within 10 days after being away for repair that you can ask for your money back or a replacement, am i right in thinking this as my tv has been away for nearly 2 weeks & i have been told that parts are needed from Holland.

Many thanks for your help.

Steve

sancheeez

14-04-2008

No idea.

Why did you let them take it away?

You should have followed the same line as my mate did. Get the engineer to check it out, send him on his way, take it back where you bought it.

I suspect you may be waiting a lot longer yet on top of the two weeks so far ....

Nigel Goodwin

14-04-2008

Originally Posted by cockney:
“Sorry to go on about this but i'm sure i read somewhere that if a product is not returned within 10 days after being away for repair that you can ask for your money back or a replacement, am i right in thinking this as my tv has been away for nearly 2 weeks & i have been told that parts are needed from Holland.”

10 days is the time limit specified by RETRA, the UK's trade organisation.

cockney

14-04-2008

Originally Posted by Nigel Goodwin:
“10 days is the time limit specified by RETRA, the UK's trade organisation.”

Thanks Nigel,

It has now been away for 12 days so am i entitled to a replacement ?

Nigel Goodwin

14-04-2008

Originally Posted by cockney:
“Thanks Nigel,

It has now been away for 12 days so am i entitled to a replacement ?”

That's between you and the retailer, but the SOG act says any repairs must be done in a 'reasonable time' or the set replaced or refunded. Trading Standards met with RETRA over this, and agreed together that 10 days was a 'reasonable time'.

cockney

14-04-2008

Originally Posted by Nigel Goodwin:
“That's between you and the retailer, but the SOG act says any repairs must be done in a 'reasonable time' or the set replaced or refunded. Trading Standards met with RETRA over this, and agreed together that 10 days was a 'reasonable time'.”

Thanks again Nigel

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