After a bit of advice here...
My friend and I took out a sim only contract on O2 over 6 years ago. We pay £15 a month for 500 off peak minutes and 500 texts per month. I also have the gold insurance at £4.99 a month.
Over the last couple of years, my friend has been having problems getting a yearly upgrade for free, as they are telling her she can't upgrade because of the tariff she is on. After telling them that she's managed to upgrade for the years before then, they let her. But yesterday, she went into the shop to find out when she can upgrade and chap told her she couldn't unless she changed her tariff or went on an 18mth contract, even though it was the same person who did her upgrade the previous year!!
I know that with some phones, you have to be paying a certain amount each month or go onto an 18 month contract, but all she wants is a phone that she doesn't have to pay for or go into an 18 month contract.
I don't seem to have had any problems upgrading my phone, but then I have paid for my last two phones. I've never been told that I can't upgrade because of my tariff.
Any advice or has anyone been in a similar situation?
My friend and I took out a sim only contract on O2 over 6 years ago. We pay £15 a month for 500 off peak minutes and 500 texts per month. I also have the gold insurance at £4.99 a month.
Over the last couple of years, my friend has been having problems getting a yearly upgrade for free, as they are telling her she can't upgrade because of the tariff she is on. After telling them that she's managed to upgrade for the years before then, they let her. But yesterday, she went into the shop to find out when she can upgrade and chap told her she couldn't unless she changed her tariff or went on an 18mth contract, even though it was the same person who did her upgrade the previous year!!
I know that with some phones, you have to be paying a certain amount each month or go onto an 18 month contract, but all she wants is a phone that she doesn't have to pay for or go into an 18 month contract.
I don't seem to have had any problems upgrading my phone, but then I have paid for my last two phones. I've never been told that I can't upgrade because of my tariff.
Any advice or has anyone been in a similar situation?