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O2 upgrades |
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#1 |
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Forum Member
Join Date: Jun 2006
Posts: 1,542
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O2 upgrades
After a bit of advice here...
My friend and I took out a sim only contract on O2 over 6 years ago. We pay £15 a month for 500 off peak minutes and 500 texts per month. I also have the gold insurance at £4.99 a month. Over the last couple of years, my friend has been having problems getting a yearly upgrade for free, as they are telling her she can't upgrade because of the tariff she is on. After telling them that she's managed to upgrade for the years before then, they let her. But yesterday, she went into the shop to find out when she can upgrade and chap told her she couldn't unless she changed her tariff or went on an 18mth contract, even though it was the same person who did her upgrade the previous year!! I know that with some phones, you have to be paying a certain amount each month or go onto an 18 month contract, but all she wants is a phone that she doesn't have to pay for or go into an 18 month contract. I don't seem to have had any problems upgrading my phone, but then I have paid for my last two phones. I've never been told that I can't upgrade because of my tariff. Any advice or has anyone been in a similar situation? |
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#2 |
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Forum Member
Join Date: Mar 2008
Posts: 152
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You do realise that "SIM Only" customers are not entitled to an upgrade?
You need to be on a 12 or 18 month contract. Why would a network give you a free phone, low line rental and so many minutes / texts for almost nothing?! Whoever authorised the upgrades in the past must have either a) done so incorrectly or b) gave you a very, very rare goodwill gesture. |
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#3 |
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Forum Member
Join Date: Mar 2006
Location: thompson nr watton farmand
Posts: 134
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Quote:
You do realise that "SIM Only" customers are not entitled to an upgrade?
You need to be on a 12 or 18 month contract. Why would a network give you a free phone, low line rental and so many minutes / texts for almost nothing?! Whoever authorised the upgrades in the past must have either a) done so incorrectly or b) gave you a very, very rare goodwill gesture. |
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#4 |
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Forum Member
Join Date: Mar 2008
Posts: 152
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Quote:
she is not on a sim only contract i had the same problem them deal's were when they first started and as its only £15 for 500 mins and 500and a free txts mobile but noy saying intitled to a free upgrade it was to lure the punters in thw will tell you need to have a contract for 20 25 per month to get a free upgrade every year
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#5 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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Quote:
You don't make sense.
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#6 |
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Forum Member
Join Date: Mar 2008
Posts: 152
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#7 |
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Forum Member
Join Date: Jun 2006
Posts: 1,542
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Quote:
You do realise that "SIM Only" customers are not entitled to an upgrade?
You need to be on a 12 or 18 month contract. Why would a network give you a free phone, low line rental and so many minutes / texts for almost nothing?! Whoever authorised the upgrades in the past must have either a) done so incorrectly or b) gave you a very, very rare goodwill gesture. I've always been on a 12 month contract and apart from 2 occasions, I've always paid up to £80 for a phone so I haven't got it for free. I appreciate that one day I'm going to have to change my tariff to get a phone but if they're going to keep doing it without, I'll keep schtum. Unfortunately, my friend isn't so willing to pay any more than she has to!! I've tried searching on the website under sim only T&C's to see if it says that upgrades aren't allowed but can't find anything. |
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#8 |
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Forum Member
Join Date: Jan 2003
Location: In Gods Own County
Posts: 20,678
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Sim only surely means just that , 02 supply the sim , you supply then phone ? Quote:
My friend and I took out a sim only contract on O2 over 6 years ago. Quote:
I've always been on a 12 month contract . Is it Pantomime season already ?
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#9 |
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Forum Member
Join Date: Feb 2006
Posts: 1,215
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Quote:
Very rare goodwill gesture that I've managed to get for the last 6 years!!!
I've always been on a 12 month contract and apart from 2 occasions, I've always paid up to £80 for a phone so I haven't got it for free. I appreciate that one day I'm going to have to change my tariff to get a phone but if they're going to keep doing it without, I'll keep schtum. Unfortunately, my friend isn't so willing to pay any more than she has to!! I've tried searching on the website under sim only T&C's to see if it says that upgrades aren't allowed but can't find anything. You're going to be looking at £30-£40 for 600 minutes and unlimited text messages. You will get the latest handset though. The price depends on the length of contract. |
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#10 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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Quote:
Sim only surely means just that , 02 supply the sim , you supply then phone ?
Is it Pantomime season already ? ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]()
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#11 |
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Forum Member
Join Date: Jun 2006
Posts: 1,542
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Quote:
Sim only surely means just that , 02 supply the sim , you supply then phone ?
Is it Pantomime season already ? ![]() Yeah What I meant by that is I've always taken out a NEW 12 month contract when I've upgraded Oh well, if O2 will carry on letting me upgrading my phone, I'm not gonna complain
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#12 |
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Forum Member
Join Date: Jan 2003
Location: In Gods Own County
Posts: 20,678
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If you are on sim only I cannot see how / why they / you get any upgrade on your mobile phone , the whole point of sim only is to reduce the cost to the supplier by not supplying a new phone when your contract ends
Are you sure you are not on a pay monthly 12 / 18 month contract rather than a sim only contract |
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#13 |
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Forum Member
Join Date: Feb 2008
Location: Glasgow
Posts: 276
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What O2 are doing is correct. You aren't 'getting away' with anything.
A lot of phones are free on certain 12 or 18 month contracts, its not the length of the contract thats important its the monthly LR. I would guess with your allowances you are probably on the Online 500 offpeak, so for instance if you make a peak call to a xnet mobile you will be paying 40p per minute whereas on newer tariffs you would only pay 20p per minute. The fact that you have had to pay £80 for handsets before was probably because they were relatively new to the market/O2 and so all customers below a certain tariff would be required to pay toward the handset cost. Your tariff is probably a very old one. And O2 will be trying to get you to move to one of there newer tariffs because they generally offere better value for money. The £15 per month you are on will probably have a subsidy (like £10 off per month). If you wanted a better tariff you could probably keep your discount and move to a newer tariff. This would be an actual deal and not just an upgrade so you would probably have to speak with Retentions. I would get your friend to call the retentions department and listen to the advice they have on tariff options etc. You will probably find that the 'free phones' that are available are older handsets. |
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#14 |
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Forum Member
Join Date: Feb 2008
Location: Glasgow
Posts: 276
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Quote:
If you are on sim only I cannot see how / why they / you get any upgrade on your mobile phone , the whole point of sim only is to reduce the cost to the supplier by not supplying a new phone when your contract ends
Are you sure you are not on a pay monthly 12 / 18 month contract rather than a sim only contract She just said that she takes out a new 12 month contract each time. I think the OP is just getting a little confused by the Sim Only term, as she is paying towards the handset. |
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#15 |
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Forum Member
Join Date: Jun 2006
Posts: 1,542
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Quote:
What O2 are doing is correct. You aren't 'getting away' with anything.
A lot of phones are free on certain 12 or 18 month contracts, its not the length of the contract thats important its the monthly LR. I would guess with your allowances you are probably on the Online 500 offpeak, so for instance if you make a peak call to a xnet mobile you will be paying 40p per minute whereas on newer tariffs you would only pay 20p per minute. The fact that you have had to pay £80 for handsets before was probably because they were relatively new to the market/O2 and so all customers below a certain tariff would be required to pay toward the handset cost. Your tariff is probably a very old one. And O2 will be trying to get you to move to one of there newer tariffs because they generally offere better value for money. The £15 per month you are on will probably have a subsidy (like £10 off per month). If you wanted a better tariff you could probably keep your discount and move to a newer tariff. This would be an actual deal and not just an upgrade so you would probably have to speak with Retentions. I would get your friend to call the retentions department and listen to the advice they have on tariff options etc. You will probably find that the 'free phones' that are available are older handsets. I usually have no problem with paying for the handset I want, unless it's really expensive or I really want the phone. My friend, however, won't pay out for a phone as she said (and these are her words) that the whole point of getting a contract phone was to get a free upgrade each year. i've tried telling her that its going to get increasingly difficult because of the tariff we're on and she's either going to have to pay for a phone or go on a different tariff or 18 mth contract. Another problem of hers is that she'll get a free upgrade, whcih will be an old phone and then get bored of it within a few months and want a change at the earliest opportunity. |
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#16 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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I had one of these BT Genie Sim Only contracts (as they were called then) and at the end of the twelve months you COULD "upgrade" and get a handset. But it did require paying something for the handset and slightly more each month, after the upgrade. I paid £30 for a Motorola v600. Eventually I was persuaded to change tariff as the old tariffs didn't offer as much as newer tariffs.
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#17 |
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Forum Member
Join Date: Jul 2006
Location: Belfast, N.Ireland
Posts: 1,457
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I had the same experience as the OP.
Been on a 15/mo contract for years - upgrading every 12 months no problem. Except for this year when I was told I had been on a SIM only contract all this time and I shouldnt have been allowed to upgrade! |
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#18 |
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Forum Member
Join Date: Mar 2005
Location: Wrexham
Posts: 12,102
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O2 have a new £15 a month tariff, with a free phone (limited style), if she upgrades to this tariff, she will get the free phone (as O2 offer existing customers the same deals as new customers, as long as they change to a current tariff).
http://shop.o2.co.uk/GreatDeals?last...ox-_-Nokia6300 As per this link, you are entitles to an upgrade on a Sim only tariff, but may be subject to an increase in line rental http://service.o2.co.uk/IQ/SRVS/CGI-...Case=obj(12875) I had an old Genie Sim, 7 years ago i think, and when i finally wanted to upgrade (as it was sim only), i had to change to a current tariff. Now, every 17 months, i can upgrade to the latest phone, as long as i take the relevant tariff that comes with it, as per new customers deals. |
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#19 |
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Forum Member
Join Date: Apr 2002
Posts: 14
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On the older tariffs they initially had a online sim only tariff it was £5 cheaper and you just got the sim. However after a year if you continued you could get an upgrade and a new phone if you wished as you had stayed with them.The upgrades the lady received was not a mistake. I found this out as i had not upgraded in years and had assumed i couldn't but had it explained to me. You can get an upgrade new phone and stay on your old tariff though if you have any saved texts or minutes these will be lost (even if the cs advisor tells you otherwise!)
Some older tariffs had a 3 month rollover so on an older 200min tariff that was £25 with 500 free txts you could build up a reserve of upto 800 mins and 2000 texts. These will be reset if you upgrade and get a new phone though you can build them up again. i hope this helps. |
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